Basic Info

Heba el sayed

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Training Specialist at Ministry of Industry and foreign Trade

Experience Details

Training Specialist

Customer Service/Support

Experienced (Non-Manager)

• Assisting the training manager in preparing annual training plan with estimated budget.
• Prepare and implement on-the-job training for employees within the Ministry.
• Assisting the training manager in selecting & evaluating based on training pilot Program.
• Collect the nominated trainers CVs to be interviewed by the training Manager in order to ensure the effectiveness of the training program.
• Assisting the training manager to develop alternative training methods.
• Customize the training material according to the ministry needs if required.
• Schedule training programs& confirm number of employees.
• Handle training correspondences regarding training implantation process.
• Follow up training attendances.
• Managing training day to day problems.
• Evaluate the effectiveness of training and document progress of participants.
• Extract report about each affiliates monthly attendance and requirements to meet their needs.
• Provide management Up-to-date status reports and progress reports.
• Review/issue the payments requests of training providers.
• Monitor training courses to ensure budget id not exceeded and prepare budget reports to justify expenditures.
• Maintain/update training data base.


Company Details

Ministry of Industry and foreign Trade

Cairo, Egypt

More than 1000 employees

Government

http://www.mti.gov.eg

Jan 2014 to present (2 years 11 months)
Executive Assistant at SEAVIN PSS (USAID Project)

Experience Details

Executive Assistant

Administration

Experienced (Non-Manager)

• Handling administrative tasks, including:
-Mailing & Faxes
- improving the Dept. filling System
• Receiving Customers’ calls either by phone or by personal attending.
• Maximo 7.1 production controller.
• Responsible for generating and follow up for Dept. PRs’
• Crystal Report Writer. (attending 2 training sessions)
• Making monthly work orders average 100.
• Making quarterly PM on Maximo average 400.
• Making monthly reports such as issued toner cartridges report and number of monthly MIS calls
• Keeping tracking of all the computer assets whether received or sent.
• Issuing training reports.
• Keeping track of employees’ vacation report
• Turning the work cycle into MIS into automated one.
• Daily follow up for MIS PR’s
• Keeping track of vehicles’ reports.
• Keeping track for keys log.


Company Details

SEAVIN PSS (USAID Project) (multinational)

Cairo, Egypt

101-500 employees

Computer Software

N/A

Jan 2007 to May 2012 (5 years 4 months)
Office Assistant at Egypt Yellow Pages

Experience Details

Office Assistant

Administration

Entry Level

• Handling administrative tasks, including:
- Mailing & Faxes
- Filing
• Receiving customer calls.
• Keeping tracking for monthly shipping company vouchers.
• Writing monthly report.
• Responsible for Door- to- Door service.
• Respond to clients' e-mails requesting for information


Company Details

Egypt Yellow Pages (multinational)

Cairo, Egypt

501-1000 employees

Marketing and Advertising

www.egyptyellowpages.com.eg

Jan 2006 to Dec 2006 (11 months)
Customer Service Specialist at Egypt Yellow Pages

Experience Details

Customer Service Specialist

Customer Service/Support

Entry Level

• Representative at the Call Center.
• Data compilation.
• Data verification and mining.
• Writing daily report.
• Searching data and information on the internet.
• Respond to clients' e-mails requesting for information


Company Details

Egypt Yellow Pages (multinational)

Cairo, Egypt

501-1000 employees

Marketing and Advertising

www.egyptyellowpages.com.eg

Jul 2004 to Jan 2006 (1 year 6 months)

Education

BA in Arts

Education Details

BA

Arts

Cairo University, Egypt

B / Very Good / 75 - 85%

English translation Civlization

N/A

Cairo University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Hewayaty

Egypt

1998

B / Very Good / 75 - 85%

N/A

El Hewayaty
1998

Certifications

Certificate details

• Crystal report

Apr 2009

N/A

N/A

N/A

Seavin pss egypt

N/A

BBSA
Aug 2003

Certificate details

BBSA

Aug 2003

N/A

N/A

N/A

FGF

• Developing language and comp

Certificate details

الادارة بالاهداف

Apr 2015

N/A

N/A

N/A

وزارة الصناعه والتجارة الخارجيه

N/A

Certificate details

Time management

Apr 2015

N/A

N/A

N/A

birlliance business school

N/A

Training and Courses

Training/Course Details

Basic Business Skills Acquisition (BBSA)

Dec 2003

Future Generation Foundation

• Developing language and computer skills. • Enhancing presentation and project development skills. • Acquiring basic business skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing.

This profile is fresh!
Last update 13 days ago.

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Profile Skills and Keywords

??????? ????????AdaptiveAdministrationArabicArtsBBSABasic Business Skills Acquisition (BBSA)Computer SoftwareCrystal ReportsCustomer ServiceCustomer Service SpecialistEgypt Yellow PagesEnglishExecutive AssistantFlexibleGovernmentHandles StressHuman ResourcesInitiativeInternet SurfingMarketing And AdvertisingMaximo 7.1Office AssistantProcurementReadingSEAVIN PSS (USAID Project)SupportSupportiveTeam PlayerTime ManagementTraining Specialist Crystal Report

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Maximo 7.1

Maximo 7.1

: Advanced

: High

:

3-5 years

Crystal Reports

Crystal Reports

: Intermediate

: High

:

1-3 years

Fields of Expertise

Human resources

Human resources

: Intermediate

: High

:

1-3 years

Procurement

Procurement

: Beginner

: Medium

:

1-3 years

Key Skills

Initiative, Flexible / Adaptive, Handles Stress, Team Player, Supportive

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