Basic Info

Heba gobba

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

EITS Company at EITS Company

Experience Details

EITS Company

Customer Service/Support

Experienced (Non-Manager)

• Preparing Quotations for all territories for hotel & retail division
• Ensure high levels of customer satisfaction through excellent sales service.
• Actively search for new projects, customer and business opportunities.
• Ascertain customers’ needs and wants.
• Recommend and show products that match customer needs.
• Actively involved in the receiving of new shipments or new order.
• Preparing Invoices for all Territories.
• Keep up to date with product information.
• Follow all companies’ policies and procedures.
• Taking Payment.
• Promoting Special Offers
• Following up with the current customers.
• Handling Complains.
• Organizing and hosting presentation and customers visits.
• Helping to organize market research
• Preparing weekly and monthly & annual reports.
• Answering inquiries of the customers via phone or mails.
• Following up with the Warehouse by receiving and sending the quantities we need from our stock as (Transfer inventory in & out) using RMS system.
• Following up with the warehouse for the goods that we deliver to our customer from our showroom or warehouse.
• Preparing the requested samples from customers or sales team.
• Meeting the customers and explain the product in details.
• Following up with the accounting Dept. till they review the invoices.
• Inventory monitoring.
• Treasuring, billing and collection tracking.
• Fleet Management
• Responsible for the archiving system


Company Details

EITS Company

Mohandiseen, Egypt

11-50 employees

Hospitality/Hotels, Business Supplies and Equipment

www.eitsemotions.net

Feb 2014 to present (2 years 10 months)
Admin assistant at Metropolitan Consulting

Experience Details

Admin assistant

Accounting/Finance

Experienced (Non-Manager)

• Managing the day-to-day operations of the office
• Organizing and maintaining files and records
• Planning and scheduling meetings and appointments
• Preparing and editing correspondence , report , and presentation
• Receive, direct & relay telephone messages & fax messages.
• Coordinates calendar, travel, meeting and schedule arrangements for the chairman , staff, business partners , and customers . Includes initiating contact and securing appointments, equipment, & facilities as appropriate.
• Take minutes at meetings and distribute them.
• Preparing and editing correspondence, reports, and presentations
• Direct calls and respond to inquiries
• Making travel and guest arrangements
• Fleet Management
• Describe the service benefits and any special offers.
• Promoting Special Offers.


Company Details

Metropolitan Consulting

Mohandiseen, Egypt

11-50 employees

Financial Services

http://www.metro-egypt.com/

Feb 2010 to Jan 2014 (3 years 11 months)
Sales Representative at WHS

Experience Details

Sales Representative

Tourism/Travel

Experienced (Non-Manager)

• Describe the service benefits in details.
• Give advice about how these may benefit customers personally & the corporate.
• Handling Customer Complains and report them to the CS Manager
• Following up with the current customers.
• Responsible for the archiving system
• Treasuring, billing and collection tracking.
• Ensure high levels of customer satisfaction through excellent sales service.
• Promoting Special Offers


Company Details

WHS

Mohandiseen, Egypt

51-100 employees

Travel and Tourism

www.worldhomessystem.com

Jan 2009 to Jan 2010 (1 year)

Education

BA in accounting

Education Details

BA

accounting

Cairo University, Egypt

B / Very Good / 75 - 85%

Economics Law Human Behaviour Mathematics Sales Marketing Money & Banking Production Auditing Administration Life Insurance Purchasing & Storage Statistics Investment

grade is very good 77.8 %

Cairo University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Orabi school

Egypt

2005

A / Excellent / 85 -100%

91.2

Ahmed Orabi school
2005

Certifications

Certificate details

basic business skills acquisition

Dec 2008

98 out of 100

N/A

N/A

future generation foundation

developed English and computer skills especially MS office
enhanced presentation skills
developed communication skills
developed sales skills

Training and Courses

Training/Course Details

English,MS office , presentation skills , sales skills

Dec 2008

future generation foundation

basic business skills acquisition (BBSA) Cairo Egypt Sponsored by future generation foundation (FGF) • Developed language and computer skills • Enhanced presentation and project development skills • Acquired basic business skills including marketing, sales, banking, accounting, business correspondence and report writing • Enhanced sales and negotiation skills

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdmin AssistantAdministrationBasic Business Skills AcquisitionBusiness Supplies And EquipmentCSCustomer ServiceCustomer-orientedEITS CompanyEnglishEnglish,MS Office , Presentation Skills , Sales SkillsFinanceFinancial ServicesHandles StressHard WorkerHospitalityHotelsInsuranceInteractiveMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordOrganizerPublic RelationSalesSales RepresentativeSupportTourismTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Fields of Expertise

public relation

public relation

: Expert

: High

:

1-3 years

administration

administration

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

CS

CS

: Expert

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Advanced

: High

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Organizer, Handles Stress, Interactive

Like heba`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Heba's full profile and find more great talent and professionals to join your team.