Basic Info

Heba El Mougy

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Academic Coordinator at German University in Cairo

Experience Details

Senior Academic Coordinator

Administration

Experienced (Non-Manager)

o Coordinates operational activities and functions of a designated faculty to ensure that goals and objectives specified for the study program are accomplished in accordance with established priorities, time limitations, or other specifications.
o Delegate and supervise tasks with subordinate/s
o Compile control and calculate academic staff teaching load
o Interpret and Notify parents and prospective students regarding general information about the faculty.
o Notify students’ complaint and problems with the concerned parties and follow up on feedbacks.
o Attend various Faculty meetings and responsible for the minutes and the briefing to the academics.
o Plan and organize various processes with all admin/ academic departments
o Assure the implementation of GUC Policies and Regulations
o Suggest improvements in processes


Company Details

German University in Cairo

Cairo, Egypt

More than 1000 employees

Education

guc.edu.eg

Jun 2012 to present (4 years 6 months)
Customer Relationship officer at Arab Bank in Egypt

Experience Details

Customer Relationship officer

Banking

Entry Level

* Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.

*Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.

Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.


Process necessary paperwork to rebate customer service charges.

Balance customer checkbooks.

Perform customer requested research, including printing statement and check copies.

Input, maintain and/ or delete ATM and debit cards within system.

Transfer funds to cover customer overdrafts as directed by bank operations.

Notify the research and adjustment coordinator of required adjustments as reported by customers.

Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.

Distribute to customers and properly log all “hold statements” and check orders held by the bank.

Open, set timers and close the safe deposit vault utilizing dual control.

Contact customers to obtain necessary signatures on items with missing or irregular signatures.

Maintain the bank’s files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.


Company Details

Arab Bank in Egypt

Cairo, Egypt

More than 1000 employees

Banking

www.arabbank.com.eg

Nov 2011 to May 2012 (6 months)

Education

Bachelor Degree in Management Technology section in Accounting and Financial Control

Education Details

Bachelor Degree in Management Technology section

Accounting and Financial Control, Finance

German University in Cairo (GUC), Egypt

B / Very Good / 75 - 85%

N/A

N/A

German University in Cairo (GUC)
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Notre Dames des Apotres_Zeitoun

Egypt

2007

A / Excellent / 85 -100%

N/A

Notre Dames des Apotres_Zeitoun
2007

Training and Courses

Training/Course Details

Customer Service Department

Jul 2010

Arab African International Bank

N/A

This profile is fresh!
Last update 22 days ago.

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Profile Skills and Keywords

Accounting And Financial ControlAdministrationArabicBankingCommunication SkillsCommunicatorCustomer Relationship OfficerCustomer ServiceCustomer Service DepartmentCustomer Service In Banking SectorCustomer-orientedEducationEnglishFinanceFrenchGermanHard WorkerHuman Resources SpecialistMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOrganizerPlanningSenior Academic CoordinatorSenior Academic Coordinator - Educational SectorSocial

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Advanced

: Intermediate

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

3-5 years

Planning

Planning

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

Fields of Expertise

Senior Academic Coordinator - Educational Sector

Senior Academic Coordinator - Educational Sector

: Expert

: Extreme - I love it!

:

3-5 years

Human Resources Specialist

Human Resources Specialist

: Intermediate

: Extreme - I love it!

:

3-5 years

Customer Service in Banking Sector

Customer Service in Banking Sector

: Intermediate

: Medium

:

3-5 years

Key Skills

Communicator, Hard worker, Customer-oriented, Organizer, Social

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