Heba El Mahdi

Operations Management Desk Manager at Sykes Enterprises

Rehab City, Cairo, Egypt
  • Customer Service
  • Microsoft Word
  • Microsoft Outlook
  • English Teaching
  • Microsoft Excel

Work Experience

Principal, EMEA Project Management ServicesFull Time

TTEC

September 2023 - Present • 6 months

Project ManagerFull Time

Webhelp

August 2022 - September 2023 • 1 yr, 1 month

Operations ManagerFull Time

Webhelp

January 2022 - August 2022 • 7 months

Sykes Enterprises

4 yrs , 7 months

  • Operations Management Desk ManagerFull Time

    July 2020 - Present • 3 yrs, 8 months

  • Program ManagerFull Time

    August 2019 - July 2020 • 11 months

Education

  • Bsc in Mass Communications

    Cairo University (CU)Jan 1993 to Jan 1997 · 4 Years
  • High School - Thanaweya Amma

    Al Jeel Al Jaded Jan 1993

Skills

Tools and Fields of Expertise

  • Customer Service
  • Microsoft Word
  • Microsoft Outlook
  • English Teaching
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Windows

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • Project Management Professional - PMP

    Amcham·2023
  • Change Management

    PROSCI Change Management Course·2019
  • Leadership Training For Managers Course.

    Dale Carnegie Training Center ·2014
  • • Modern Teaching Techniques Course.

    Berlitz Language Centers·2009
  • • Effective Communication & Human Relations course

    Dale Carnegie Training Center·2009
  • • High Performance Teams Course

    Dale Carnegie Training Center ·2008
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