Heba El Mahdi
Operations Management Desk Manager at Sykes Enterprises
Rehab City, Cairo, Egypt- Customer Service
- Microsoft Word
- Microsoft Outlook
- English Teaching
- Microsoft Excel
Work Experience
Sykes Enterprises
4 yrs , 7 months
Operations Management Desk ManagerFull Time
July 2020 - Present • 3 yrs, 8 months
Program ManagerFull Time
August 2019 - July 2020 • 11 months
Education
- Cairo University (CU)Jan 1993 to Jan 1997 · 4 Years
Bsc in Mass Communications
- Al Jeel Al Jaded Jan 1993
High School - Thanaweya Amma
Skills
Tools and Fields of Expertise
- Customer Service
- Microsoft Word
- Microsoft Outlook
- English Teaching
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Windows
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Project Management Professional - PMP
Amcham·2023Change Management
PROSCI Change Management Course·2019Leadership Training For Managers Course.
Dale Carnegie Training Center ·2014• Modern Teaching Techniques Course.
Berlitz Language Centers·2009• Effective Communication & Human Relations course
Dale Carnegie Training Center·2009• High Performance Teams Course
Dale Carnegie Training Center ·2008