Basic Info

Heba mohamed

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Project Coordinator at Isource

Experience Details

Project Coordinator

IT/Software Development

Experienced (Non-Manager)

* handling the clients meetings
* project delivery and time line
* project initiation and project plans
* following up with the team to match the dead lines
* supporting the client issues
* preparing the requirements documents and sign off documents
*gathering the project requirements


Company Details

Isource

Cairo, Egypt

11-50 employees

Computer Software

N/A

Apr 2015 to present (2 years 6 months)
Project Coordinator at NetWave

Experience Details

Project Coordinator

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

NetWave

Cairo, Egypt

N/A

Computer Software

N/A

Aug 2017 to present (2 months)
CRM & E-commerce Consultant at ISource

Experience Details

CRM & E-commerce Consultant

IT/Software Development

Experienced (Non-Manager)

Manage and implement the support & communication plan
 Update users and change permissions within the CRM, implement the requested workflows.
 Deliver CRM & E-shop Trainings and UATs

2011 – 2013
 Conducting the Requirement gathering sessions and delivering the requested documents , also suggesting Business solutions and work arounds


Company Details

ISource

Cairo, Egypt

N/A

Computer Software

N/A

Mar 2014 to Apr 2015 (1 year 1 month)
Business support (team leader) at Isource

Experience Details

Business support (team leader)

IT/Software Development

Experienced (Non-Manager)

*managing the support team
-receiving the client issues and following up on fixing it
-handling client training
- application support
-handling many support accounts ( P&G / Allergan)
- preparing user manuals and software documents
- testing the applications


Company Details

Isource

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Sep 2010 to Apr 2014 (3 years 7 months)
Business application support at Isource

Experience Details

Business application support

Business Development

Experienced (Non-Manager)

supporting the client issues through phone calls and emails
training clients
managing procter and gamble application support in SAE and Europe


Company Details

Isource

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Jul 2008 to Apr 2010 (1 year 9 months)
Sales representative at Amecho tech

Experience Details

Sales representative

Customer Service/Support

Entry Level

call center sales agent
selling yellow pages ads in USA


Company Details

Amecho tech

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Aug 2007 to Jul 2008 (11 months)
Technical writer at Macrocell

Experience Details

Technical writer

IT/Software Development

Entry Level

editing websites content
preparing user manuals
editing the requirement documents


Company Details

Macrocell

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Jul 2006 to Sep 2007 (1 year 2 months)

Education

Bachelor's Degree in mass media and communication

Education Details

Bachelor's Degree

mass media and communication

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

sheraton heliopolis language school

Egypt

2002

A / Excellent / 85 -100%

N/A

sheraton heliopolis language school
2002

Certifications

Certificate details

Communication skills

Apr 2006

N/A

N/A

N/A

Dale Carnegie

N/A

Training and Courses

Training/Course Details

business writing

Dec 2010

online

N/A

Training/Course Details

video shooting

May 2005

ainshams

N/A

CRM at microsoft
Aug 2016

Training/Course Details

CRM

Aug 2016

microsoft

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalAnlysisArabicBusinessBusiness Application SupportBusiness ConsultationBusiness Support (team Leader)Business WritingCRMCRM & E-commerce ConsultantCommunicationCommunication SkillsCommunicatorComputer SoftwareCustomer ServiceDigital MarketingE-commerceEnglishFrenchHard WorkerITInformation Technology ServicesMarketingMass Media And CommunicationMicoroft OfficeMicrosoft SQL ServerProject CoordinatorProject ManagingRadio PresenterRequirement GatheringSEOSales RepresentativeSoftware DevelopmentSupportSupportiveTeam PlayerTechnical WriterTelecommunicationsVideo ShootingVideo Shooting & Photographing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

E-commerce

E-commerce

: Expert

: Extreme - I love it!

:

1-3 years

CRM

CRM

: Expert

: Extreme - I love it!

:

1-3 years

Micoroft office

Micoroft office

: Advanced

: Extreme - I love it!

:

More than 7 years

Radio presenter

Radio presenter

: Advanced

: Extreme - I love it!

:

3-5 years

SEO

SEO

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: High

:

1-3 years

Video shooting & photographing

Video shooting & photographing

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Communication

Communication

: Expert

: Extreme - I love it!

:

More than 7 years

support

support

: Expert

: Extreme - I love it!

:

3-5 years

requirement gathering

requirement gathering

: Advanced

: High

:

1-3 years

Anlysis

Anlysis

: Advanced

: Extreme - I love it!

:

1-3 years

business consultation

business consultation

: Advanced

: Extreme - I love it!

:

1-3 years

project managing

project managing

: Intermediate

: Extreme - I love it!

:

1-3 years

digital marketing

digital marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

marketing

marketing

: Little knowledge

: High

:

Less than 1 year

Key Skills

Analytical, Communicator, Hard worker, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/heba-hamdy-96866428https://www.facebook.com/heba.hamdy.9809heba_Elkady

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