Basic Info

Hebatallah Elbaghdady

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Learning and Development coordinator at IMI International the Training institute

Experience Details

Learning and Development coordinator

Administration, Training/Instructor, Human Resources

Experienced (Non-Manager)

• Manage start- up of training programs at IMI or other premises
• Negotiate with clients and handle complaints or objections.
• Aim to achieve monthly target.
• Build and maintaining strong, long-lasting customer relationships.
• Develop trusted advisor relationships with key accounts.
• Collects, compiles and reports results of evaluation, attendance and training data.
• Communicates data and reports as needed.
• Prepares and documents procedures for employees and management who are appointed for training.
• Advice trainees of IMI’s training courses when asked.
• Arrange the logistics ¬of the courses: Course folders, Participant lists and attendance sheets, Trainee name tags and table stands, and Trainee certificates
• Manage the training room logistics: equipment, room set-up and auxiliaries such as water bottles, tissue paper, etc.
• Perform other miscellaneous tasks.


Company Details

IMI International the Training institute (multinational)

Cairo, Egypt

51-100 employees

Human Resources , Training and Coaching

N/A

Jan 2016 to present (1 year 6 months)
Journalism translator (intern) at Journal misr

Experience Details

Journalism translator (intern)

Media/Journalism/Publishing

Student

N/A


Company Details

Journal misr

Cairo, Egypt

51-100 employees

Media Production

http://www.misrjournal.com/

Aug 2014 to Sep 2014 (1 month)

Education

Bachelor's Degree in Masscommunication

Education Details

Bachelor's Degree

Masscommunication, Radio and TV

Cairo University, Egypt

A / Excellent / 85 -100%

Directing Editing Drama Videography & photography News writing Script writing phonetics

N/A

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Lycee' La Liberte' Heliopolice

Egypt

2011

A / Excellent / 85 -100%

N/A

Lycee' La Liberte' Heliopolice
2011

Certifications

DELF B1
Aug 2008

Certificate details

DELF B1

Aug 2008

83 out of 100

N/A

020001-200804J-550838-LHELIO

MINISTER of national education the French republic

The DELF is an official diploma awarded by the French Ministry of Education to prove the French-language skills of non-French candidates.

DELF A1
Jul 2006

Certificate details

DELF A1

Jul 2006

83.5 out of 100

N/A

020001-200604J-90080

MINISTER of national education the French republic

N/A

Training and Courses

Training/Course Details

Preparing & presenting programs

Mar 2013

Cairo universty

N/A

Training/Course Details

Reportage

Sep 2012

Radio Bokra

N/A

Training/Course Details

journalism translation

Sep 2014

Journal Misr

N/A

Training/Course Details

TOT

Nov 2015

Ocean County College OCC & IMI Language Institute

This Training was provided for IMI Language institute staff by the Ocean County College representatives for 5 Days.

Training/Course Details

Problem Solving and Decision Making

May 2017

IMI Training Institute

Effective problem solving and decision-making is a 2 days workshop. iT gives employees the essential skills and techniques they require to make major or ad-hoc decisions and solve problems creatively. This course helped me to understand how to define my decisions/problems, to understand my root causes, and how best to implement to decide on actions or solutions. In addition, I learned to apply various models and techniques to enhance the creativity of my teams in solving problems and implementing decisions.

Training/Course Details

Customer Satisfaction and Retention

Jul 2017

IMI Training Institute

Accordingly, managing relationships with customers has become a critical competency achieved by adopting winning strategies for acquiring and retaining customers. This course helped me to understand Customer Relationship Management (CRM) and taught me how to develop a successful CRM Strategy aiming to turn every contact with the customer into an opportunity to build loyalty for greater profitability.

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Profile Skills and Keywords

AdaptiveAdministrationAdobe PhotoshopAdobe PremiereArabicConferencesCustmor ServiceCustomer Satisfaction And RetentionDELF A1DELF B1EditingEnglishEventsFacebookFinal Cut ProFlexibleFoodFrenchHard WorkerHuman ResourcesIMI International The Training InstituteJournalismJournalism TranslationJournalism TranslatorLeaderLearning And Development CoordinatorMasscommunicationMediaMedia ProductionMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMoviesMusic & SongsPreparing & Presenting ProgramsPreparing ProgramsPresenterProblem Solving And Decision MakingPrograms DirectorPublishingRadio And TVReportageScript WritingSocial MediaSocial Media MarketingTOTTeam PlayerTrainingTraining And CoachingTrainings

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Social Media

Social Media

: Expert

: Extreme - I love it!

:

1-3 years

Final Cut Pro

Final Cut Pro

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Premiere

Adobe Premiere

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

custmor service

custmor service

: Advanced

: Extreme - I love it!

:

Less than 1 year

social media marketing

social media marketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

script writing

script writing

: Advanced

: High

:

Less than 1 year

programs director

programs director

: Advanced

: Extreme - I love it!

:

Less than 1 year

editing

editing

: Advanced

: Extreme - I love it!

:

Less than 1 year

preparing programs

preparing programs

: Advanced

: Extreme - I love it!

:

Less than 1 year

training

training

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Presenter, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/heba-el-baghdady-5232b9128/

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