Basic Info

Hebatallah Elbaghdady

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Training operations executive at LOGIC Training and HR Development

Experience Details

Training operations executive

Training/Instructor, Human Resources, Customer Service/Support

Experienced (Non-Manager)

- Responsible of all operational logistics for conducting courses. (confirmations, invoices, relevant payments, client communication, flight tickets, accommodation, etc…… ) 
- Communicating with internal/external clients.
- Develop trusted advisor relationships with key accounts.
- Maintains accurate records of all courses conducted. 
- Adheres to all company policies, procedures and business ethics codes. 
- Strong understanding of customer and Industry dynamics and requirements. 
- Building relationships with clients. 
- Keeping in contact with the client and participants at all stages of the course to insure customer satisfaction.


Company Details

LOGIC Training and HR Development (multinational)

Cairo, Egypt

101-500 employees

Human Resources , Training and Coaching

http://www.logic-training.com

Aug 2017 to present (3 months)
Learning and Development coordinator at IMI International the Training institute

Experience Details

Learning and Development coordinator

Administration, Training/Instructor, Human Resources

Experienced (Non-Manager)

• Manage start- up of training programs at IMI or other premises
• Negotiate with clients and handle complaints or objections.
• Aim to achieve monthly target.
• Build and maintaining strong, long-lasting customer relationships.
• Develop trusted advisor relationships with key accounts.
• Collects, compiles and reports results of evaluation, attendance and training data.
• Communicates data and reports as needed.
• Prepares and documents procedures for employees and management who are appointed for training.
• Advice trainees of IMI’s training courses when asked.
• Arrange the logistics ¬of the courses: Course folders, Participant lists and attendance sheets, Trainee name tags and table stands, and Trainee certificates
• Manage the training room logistics: equipment, room set-up and auxiliaries such as water bottles, tissue paper, etc.
• Perform other miscellaneous tasks.


Company Details

IMI International the Training institute (multinational)

Cairo, Egypt

51-100 employees

Human Resources , Training and Coaching

N/A

Jan 2016 to Jul 2017 (1 year 6 months)
Journalism translator (intern) at Journal misr

Experience Details

Journalism translator (intern)

Media/Journalism/Publishing

Student

N/A


Company Details

Journal misr

Cairo, Egypt

51-100 employees

Media Production

http://www.misrjournal.com/

Aug 2014 to Sep 2014 (1 month)

Education

Bachelor's Degree in Masscommunication

Education Details

Bachelor's Degree

Masscommunication, Radio and TV

Cairo University, Egypt

A / Excellent / 85 -100%

Directing Editing Drama Videography & photography News writing Script writing phonetics

N/A

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Lycee' La Liberte' Heliopolice

Egypt

2011

A / Excellent / 85 -100%

N/A

Lycee' La Liberte' Heliopolice
2011

Certifications

DELF B1
Aug 2008

Certificate details

DELF B1

Aug 2008

83 out of 100

N/A

020001-200804J-550838-LHELIO

MINISTER of national education the French republic

The DELF is an official diploma awarded by the French Ministry of Education to prove the French-language skills of non-French candidates.

DELF A1
Jul 2006

Certificate details

DELF A1

Jul 2006

83.5 out of 100

N/A

020001-200604J-90080

MINISTER of national education the French republic

N/A

Training and Courses

Training/Course Details

Preparing & presenting programs

Mar 2013

Cairo universty

N/A

Training/Course Details

Reportage

Sep 2012

Radio Bokra

N/A

Training/Course Details

journalism translation

Sep 2014

Journal Misr

N/A

Training/Course Details

TOT

Nov 2015

Ocean County College OCC & IMI Language Institute

This Training was provided for IMI Language institute staff by the Ocean County College representatives for 5 Days.

Training/Course Details

Problem Solving and Decision Making

May 2017

IMI Training Institute

Effective problem solving and decision-making is a 2 days workshop. iT gives employees the essential skills and techniques they require to make major or ad-hoc decisions and solve problems creatively. This course helped me to understand how to define my decisions/problems, to understand my root causes, and how best to implement to decide on actions or solutions. In addition, I learned to apply various models and techniques to enhance the creativity of my teams in solving problems and implementing decisions.

Training/Course Details

Customer Satisfaction and Retention

Jul 2017

IMI Training Institute

Accordingly, managing relationships with customers has become a critical competency achieved by adopting winning strategies for acquiring and retaining customers. This course helped me to understand Customer Relationship Management (CRM) and taught me how to develop a successful CRM Strategy aiming to turn every contact with the customer into an opportunity to build loyalty for greater profitability.

Training/Course Details

Emotional Intelligence

Aug 2017

LOGIC Training & HR Development

This course is based on a self-assessment that generates my Emotional Intelligence profile. The profile provides a starting point for you to consider development areas that are essential to both individual and organizational success. Research suggests that emotional intelligence accounts for almost a third of the factors involved in organizational success. Emotional Intelligence course taught me how to manage people better, and helped me with the needed skills to become more successful using my emotions.

Training/Course Details

Time Management

Nov 2017

LOGIC Training & HR Development

this course is a 2-day exploration journey to discover what habits are all about and the 3 habits that lead to a more productive life-style. Habit 1: “Seeing Ahead” • The Work-Life Balance Dilemma • Getting to the Work-Life Harmony (Assessment) • Prioritizing • Procrastination • Delegation Habit 2: “Attention Protection” • Types of attention • Is our attention span shorter than a goldfish? • Technology and the Dopamine Effect • How to protect your attention Habit 3: “Fuel Up” • Are you headed towards an energy crisis? (Self-Assessment) • Is your capacity equal to your demands - what are you doing about it? • Are you a morning bird or a night owl? - Work with your prime time energy • Habits that re-fuel your energy

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

AdaptiveAdministrationAdobe PhotoshopAdobe PremiereArabicConferencesCustmor ServiceCustomer Satisfaction And RetentionCustomer ServiceDELF A1DELF B1EditingEmotional IntelligenceEnglishEventsFacebookFinal Cut ProFlexibleFoodFrenchHard WorkerHuman ResourcesIMI International The Training InstituteJournalismJournalism TranslationJournalism TranslatorLOGIC Training And HR DevelopmentLeaderLearning And Development CoordinatorMasscommunicationMediaMedia ProductionMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMoviesMusic & SongsPreparing & Presenting ProgramsPreparing ProgramsPresenterProblem Solving And Decision MakingPrograms DirectorPublishingRadio And TVReportageScript WritingSocial MediaSocial Media MarketingSupportTOTTeam PlayerTime ManagementTrainingTraining And CoachingTraining Operations ExecutiveTrainings

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Social Media

Social Media

: Expert

: Extreme - I love it!

:

1-3 years

Final Cut Pro

Final Cut Pro

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Premiere

Adobe Premiere

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

custmor service

custmor service

: Advanced

: Extreme - I love it!

:

Less than 1 year

social media marketing

social media marketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

script writing

script writing

: Advanced

: High

:

Less than 1 year

programs director

programs director

: Advanced

: Extreme - I love it!

:

Less than 1 year

editing

editing

: Advanced

: Extreme - I love it!

:

Less than 1 year

preparing programs

preparing programs

: Advanced

: Extreme - I love it!

:

Less than 1 year

training

training

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Presenter, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/heba-el-baghdady-5232b9128/

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