Basic Info

Heba Badr

1 year

Cairo \ Kafr El Sheikh, Egypt

Bachelor's Degree

Experienced

Work Experience

Account advisor at Raya the contact center

Experience Details

Account advisor

Customer Service/Support

Entry Level

- Interpreting invoices and solving any billing disputes between
Etisalat and the customers.
- Providing possible technical support for Etisalat UAE business
customers.
- Supporting sales inquiries and marketing team.
- Acting as Communication channel between customers and
Etisalat internal departments.


Company Details

Raya the contact center (multinational)

Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Oct 2015 to present (1 year 2 months)
Project Manager And Fundraising Committee Member (volunteer) at Enactus (non profit organization)

Experience Details

Project Manager And Fundraising Committee Member (volunteer)

Manufacturing/Production, Operations/Management, Sales/Retail

Manager

N/A


Company Details

Enactus (non profit organization) (multinational)

Egypt

N/A

Non-Profit Organizations

N/A

Jan 2013 to Dec 2015 (2 years 11 months)
Vice Head Marketing and Communication Committee for the Non-Technical Arm (volunteer) at Microsoft Technology Club

Experience Details

Vice Head Marketing and Communication Committee for the Non-Technical Arm (volunteer)

Marketing/PR/Advertising , Operations/Management

Student

- Coordinating the communication and marketing tasks.
- Developing and implementing social media plans.
- Preparing and achieving a monthly training agenda.
- Developing and implementing the marketing plan.
- Preparing the needed scripts for the public relation committee.


Company Details

Microsoft Technology Club

Egypt

More than 1000 employees

Non-Profit Organizations

N/A

Jan 2014 to Dec 2015 (1 year 11 months)
Customer service\operation support (intern) at Barclays Bank

Experience Details

Customer service\operation support (intern)

Accounting/Finance, Customer Service/Support

Student

N/A


Company Details

Barclays Bank (multinational)

Egypt

N/A

Banking

N/A

Aug 2014 to Sep 2014 (1 month)
Head Of Marketing Department (volunteer) at Enactus (non profit organization)

Experience Details

Head Of Marketing Department (volunteer)

Marketing/PR/Advertising , Operations/Management

Manager

- Coordinating tasks among marketing committee and the board
of managers.
- Developing marketing strategy to be implemented.
- Responsible for projects branding and fundraising assisting.
- Working on developing the committee new members in order to
get knowledgeable marketers.
- Maintaining sustainable relationships with different media
channels.


Company Details

Enactus (non profit organization) (multinational)

Egypt

More than 1000 employees

Non-Profit Organizations

N/A

Jan 2011 to Dec 2013 (2 years 11 months)

Education

Bachelor Of Commerce English Section - Business Administration department in Business adminstration

Education Details

Bachelor Of Commerce English Section - Business Administration department

Business adminstration

Kafr EI-Sheikh University, Egypt

C / Good / 65 - 75%

N/A

N/A

Kafr EI-Sheikh University
2011 - 2015
High School - Other

High School Details

Other

The Sudanese Libyan school of brotherhood

Libya

2010

C / Good / 65 - 75%

N/A

The Sudanese Libyan school of brotherhood
2010

Training and Courses

Training/Course Details

project managment

Jun 2014

Intel Ideation Workshop

N/A

Training/Course Details

project manament

Jul 2014

Technology Innovation and Entrepreneurship center

N/A

Training/Course Details

Audit Simulation Training

Dec 2013

Price Water House coopers Company (PWC)

N/A

This profile is fresh!
Last update 27 days ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAccountingAnalyticalArabicAudit Simulation TrainingBankingBarclays BankBeing IndependentBusiness AdminstrationBusiness DevelopmentCaffeineColoringCustomer ServiceCustomer Service\operation SupportEnactus (non Profit Organization)EnglishFinanceHard WorkerHead Of Marketing DepartmentHuman ResourcesInsuranceInternetLeaderManagementManufacturingMarkeingMarketingMeeting FriendsMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMusicNon-Profit OrganizationsOffshoringOperationsOutsourcingPlaying GamesProblem SolverProductionProject Manager And Fundraising Committee MemberProject ManagmentProject ManamentRainRaya The Contact CenterReadingRetailSalesSeaSolving PuzzlesSupportTeam PlayerTravelingVice Head Marketing And Communication Committee For The Non-Technical ArmVoluntary WorkWalking

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

5-7 years

Fields of Expertise

customer service

customer service

: Advanced

: Medium

:

1-3 years

markeing

markeing

: Intermediate

: Extreme - I love it!

:

3-5 years

human resources

human resources

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Problem Solver, Team Player

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