Basic Info

Heba Badr

1 year

Cairo \ Kafr El Sheikh, Egypt

Bachelor's Degree

Experienced

Work Experience

Account advisor at Raya the contact center

Experience Details

Account advisor

Customer Service/Support

Entry Level

- Interpreting invoices and solving any billing disputes between
Etisalat and the customers.
- Providing possible technical support for Etisalat UAE business
customers.
- Supporting sales inquiries and marketing team.
- Acting as Communication channel between customers and
Etisalat internal departments.


Company Details

Raya the contact center (multinational)

Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Oct 2015 to present (1 year 6 months)
Project Manager And Fundraising Committee Member (volunteer) at Enactus (non profit organization)

Experience Details

Project Manager And Fundraising Committee Member (volunteer)

Manufacturing/Production, Operations/Management, Sales/Retail

Manager

N/A


Company Details

Enactus (non profit organization) (multinational)

Egypt

N/A

Non-Profit Organizations

N/A

Jan 2013 to Dec 2015 (2 years 11 months)
Vice Head Marketing and Communication Committee for the Non-Technical Arm (volunteer) at Microsoft Technology Club

Experience Details

Vice Head Marketing and Communication Committee for the Non-Technical Arm (volunteer)

Marketing/PR/Advertising , Operations/Management

Student

- Coordinating the communication and marketing tasks.
- Developing and implementing social media plans.
- Preparing and achieving a monthly training agenda.
- Developing and implementing the marketing plan.
- Preparing the needed scripts for the public relation committee.


Company Details

Microsoft Technology Club

Egypt

More than 1000 employees

Non-Profit Organizations

N/A

Jan 2014 to Dec 2015 (1 year 11 months)
Customer service\operation support (intern) at Barclays Bank

Experience Details

Customer service\operation support (intern)

Accounting/Finance, Customer Service/Support

Student

N/A


Company Details

Barclays Bank (multinational)

Egypt

N/A

Banking

N/A

Aug 2014 to Sep 2014 (1 month)
Head Of Marketing Department (volunteer) at Enactus (non profit organization)

Experience Details

Head Of Marketing Department (volunteer)

Marketing/PR/Advertising , Operations/Management

Manager

- Coordinating tasks among marketing committee and the board
of managers.
- Developing marketing strategy to be implemented.
- Responsible for projects branding and fundraising assisting.
- Working on developing the committee new members in order to
get knowledgeable marketers.
- Maintaining sustainable relationships with different media
channels.


Company Details

Enactus (non profit organization) (multinational)

Egypt

More than 1000 employees

Non-Profit Organizations

N/A

Jan 2011 to Dec 2013 (2 years 11 months)

Education

Bachelor Of Commerce English Section - Business Administration department in Business adminstration

Education Details

Bachelor Of Commerce English Section - Business Administration department

Business adminstration

Kafr EI-Sheikh University, Egypt

C / Good / 65 - 75%

N/A

N/A

Kafr EI-Sheikh University
2011 - 2015
High School - Other

High School Details

Other

The Sudanese Libyan school of brotherhood

Libya

2010

C / Good / 65 - 75%

N/A

The Sudanese Libyan school of brotherhood
2010

Training and Courses

Training/Course Details

project managment

Jun 2014

Intel Ideation Workshop

N/A

Training/Course Details

project manament

Jul 2014

Technology Innovation and Entrepreneurship center

N/A

Training/Course Details

Audit Simulation Training

Dec 2013

Price Water House coopers Company (PWC)

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAccountingAnalyticalArabicAudit Simulation TrainingBankingBarclays BankBeing IndependentBusiness AdminstrationBusiness DevelopmentCaffeineColoringCustomer ServiceCustomer Service\operation SupportEnactus (non Profit Organization)EnglishFinanceHard WorkerHead Of Marketing DepartmentHuman ResourcesInsuranceInternetLeaderManagementManufacturingMarkeingMarketingMeeting FriendsMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMusicNon-Profit OrganizationsOffshoringOperationsOutsourcingPlaying GamesProblem SolverProductionProject Manager And Fundraising Committee MemberProject ManagmentProject ManamentRainRaya The Contact CenterReadingRetailSalesSeaSolving PuzzlesSupportTeam PlayerTravelingVice Head Marketing And Communication Committee For The Non-Technical ArmVoluntary WorkWalking

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

5-7 years

Fields of Expertise

customer service

customer service

: Advanced

: Medium

:

1-3 years

markeing

markeing

: Intermediate

: Extreme - I love it!

:

3-5 years

human resources

human resources

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Problem Solver, Team Player

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