Basic Info

Heba Ahmed

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Merchant Care and Account Manager at Waffarha.com

Experience Details

Merchant Care and Account Manager

Customer Service/Support

Manager

• Communicate with brand/partners network for dynamic offering programs and offer updates helping them to achieve more sales traffic through social media activities.
• Issue product’s publication and finalizing the printing process of company current products and its updates in communication with the graphic designer.
• Update the product’s content on all company channels of website and mobile app regularly.
• Handle customer complaints to achieve the high level of customer satisfaction.
• Develop the work process and products when needed.


Company Details

Waffarha.com

Cairo, Egypt

11-50 employees

Marketing and Advertising

www.waffarha.com

Sep 2014 to present (3 years 4 months)
Account Manager at 2Go Egypt

Experience Details

Account Manager

Marketing/PR/Advertising

Manager

• Communicate with brand/partners network for dynamic offering programs and offer updates helping them to achieve more sales traffic through social media activities.
• Issue product’s publication and finalizing the printing process of company current products and its updates in communication with the graphic designer.
• Update the product’s content on all company channels of website and mobile app regularly.
• Handle customer complaints to achieve the high level of customer satisfaction.
• Develop the work process and products when needed.


Company Details

2Go Egypt

Cairo, Egypt

11-50 employees

Marketing and Advertising

www.2go-eg.com

Oct 2016 to present (1 year 3 months)
Customer Service Team Leader at Waffarha.com

Experience Details

Customer Service Team Leader

Customer Service/Support

Manager

• Respond quickly and effectively to customer inquiries or complains that are received by phones, mail or person.
• Back office work: customer’s data registration, reporting, data validation, make phone surveys

• Train the new candidates.
• Social media Moderator.
• Follow team & evaluate them.


Company Details

Waffarha.com

Cairo, Egypt

11-50 employees

Marketing and Advertising

www.waffarha.com

Sep 2013 to Nov 2014 (1 year 2 months)
Accountant at Arabian Company For Sandy Brick

Experience Details

Accountant

Accounting/Finance

Experienced (Non-Manager)

N/A


Company Details

Arabian Company For Sandy Brick

Giza, Egypt

1-10 employees

Construction - Industrial Facilities and Infrastructure

N/A

Oct 2012 to Apr 2013 (6 months)
Customer Service & Vice Manager at IPA institute Professional Accountant

Experience Details

Customer Service & Vice Manager

Customer Service/Support

Experienced (Non-Manager)

Customer Service Representative:

• Respond quickly and effectively to customer inquiries or complains that are received by phones, mail or person. Assist the instructors during the sessions.

• Perform courses administrative tasks including distribution of handouts, Class evaluation & attendance.

Vice Manager Representative:
• Responsible for administrative work at the Head Office as following:
• Issue daily reports, following up on the company branches as well as performance of the employees.
• Following up on the attendance and leaves of the employees as well as the record for annual, sick & emergency leaves. Preparing work contracts for the new staff with HR.


Company Details

IPA institute Professional Accountant (multinational)

Cairo, Egypt

101-500 employees

Education

http://www.ipaorg.com/

Nov 2011 to May 2012 (6 months)
Customer Service (intern) at Alexandria Bank

Experience Details

Customer Service (intern)

Customer Service/Support

Student

N/A


Company Details

Alexandria Bank (multinational)

Cairo, Egypt

More than 1000 employees

Banking

https://www.alexbank.com/

Jul 2007 to Aug 2007 (1 month)

Education

Bachelor degree of accounting and businesses adminstration in Accounting

Education Details

Bachelor degree of accounting and businesses adminstration

Accounting

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2006 - 2011

Certifications

ICDL
Jul 2009

Certificate details

ICDL

Jul 2009

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

ICDL

Nov 2008

Cairo Academy

N/A

Training/Course Details

English Course

Aug 2009

FELC Academy

N/A

Training/Course Details

Sales & Presentation skills

Jan 2012

IPA

N/A

Jobseeker photo

Profile Skills and Keywords

Account ManagerAccountantAccountingAdventureAlexandria BankAnalyticalArabicBankingConstruction - Industrial Facilities And InfrastructureCustomer ServiceCustomer Service & Vice ManagerCustomer Service Team LeaderEducationEnglishEnglish CourseFinanceHard WorkerICDLIPA Institute Professional AccountantInsuranceInteractiveInternetLeaderMarketingMarketing And AdvertisingMerchant Care And Account ManagerMicrosoft OfficePlannerReadingSales & Presentation SkillsSupport

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Leader, Planner, Hard worker, Interactive

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