Basic Info

Heba Allah El-Mansy

2 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service at Vodafone

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

-Handle British Customers inquires and complaints.
-Ensure customer delight and satisfaction.
-Provide customer with accurate information and right solutions.


Company Details

Vodafone (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2015 to present (2 years)
Customer service (intern) at HSBC

Experience Details

Customer service (intern)

Banking

Student

N/A


Company Details

HSBC (multinational)

Egypt

501-1000 employees

Banking

N/A

Jun 2015 to Jul 2015 (1 month)

Education

Bsc in accounting

Education Details

Bsc

accounting

Faculty of commerce , english section alexandria university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of commerce , english section alexandria university
2011 - 2015
High School - IGCSE

High School Details

IGCSE

EGC

Egypt

2011

B / Very Good / 75 - 85%

N/A

EGC
2011

Training and Courses

Training/Course Details

Recruitment and selection

Jul 2017

aast

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicBankingCustomer ServiceDogsEnglishFrenchHSBCHard WorkerIcecreamInternetMicrosoft ExcelMicrosoft WordMusicPersistentPopcornPresenterRecruitment And SelectionSocialSupportSupportiveTelecommunicationsVodafoneWorkingout

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: High

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Advanced

: Medium

:

1-3 years

Key Skills

Hard worker, Presenter, Persistent, Social, Supportive

Online Presence

https://www.linkedin.com/in/heba-el-mansy-a2b17b112/

Heba Allah is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Heba Allah's full profile and find more great talent and professionals to join your team.