Basic Info

Heba Abou Khashaba

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Exacutive Personal Assistant at G4S Group for security

Experience Details

Exacutive Personal Assistant

Administration

Manager

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answer telephones, direct calls, and take messages.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Compute, record, and proofread data and other information, such as records or reports.
• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
• Complete work schedules, manage calendars, and arrange appointments.
• Review files, records, and other documents to obtain information to respond to requests.


Company Details

G4S Group for security (multinational)

New Cairo, Egypt

More then 1000 employees

Security and Surveillance

g4s.com

Apr 2014 to present (2 years 8 months)
Manned Security Services Operations Exacutive Coordinator at G4S

Experience Details

Manned Security Services Operations Exacutive Coordinator

Administration

Manager

Coordinate between all Divisions, and prepare necessary action, corrective plans.
Responsible for department processing and monthly tracking reports.
Coordinates internal meetings and regional meetings as needed.
Develops and maintains efficient filing system for contracts and other department documents. (Electronic and paper)
Manage existing reference files.
Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting procedures
Resolve administrative problems by analyzing information; identifying and communication solutions.
Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.
Provide information by answering questions and requests.
Maintain continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
Assists with project development and planning to ensure more efficient service and organization of the office.
Assists in the coordination, supervision, and completion of special projects as appropriate.
Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities.


Company Details

G4S (multinational)

Cairo, Egypt

More than 1000 employees

Security and Surveillance

www.g4s.com

Feb 2015 to present (1 year 10 months)
Quakity Assurance at Al Futtaim

Experience Details

Quakity Assurance

Customer Service/Support

Experienced (Non-Manager)

• Create and design a lost and found inventory system:
 Provide Excel sheet, includes:
Found item – Date of finding – Location – working shift – time – Security personnel name – Action taken – item’s description – Item’s estimated Value – Recipient name – National ID Number – Phone/Mobile Number.
 Provide Weekly inventory with all items
 Provide Monthly inventory will all items

• Plan and monitor Security Team achievement and Development Processes:
 Audit, and Evaluate the daily reports
 Conduct a risk assessment and figure the weakness and strength points
 Redesign the followed processes if needed
 Apply the new processes
 Review the applying of the new processes
 Re-evaluate
 Provide reports and corrective action plans


• Conduct regular meetings to be familiarize with all Security Team Developments:
 Include these meetings in every month Agenda.
 Conduct Bimonthly meeting with the security team to discuss the achievements, the issues and what had been done to fix it.
 Provide a report with every meeting outcome.
 Provide corrective action plan if needed.
 Conduct a monthly meeting with the Security Manager and the security team to review all achievement and discuss the weakness and the strength points, actions that have been taken, and the next month plan.
• Create and design a daily report of the OPS and the Control room Daily Tasks:
 Review all daily reports
 Revise the taken actions
 Redesign if needed.
 Review and re-evaluate.
• Design and develop a new system to coordinate between Security Department and all concerned Parties:
 Provide an Excel sheet includes:
Serial/package Number – Recipient – Requested item description – Submission date – Actual Submission date – action taken ( in case of delay).
• Manage the Security Control room and security system, ledgers and Tools. And keep all required documents and full record of CCTV as reference for operation and/or investigation purposes.
• Supervise and report the outsource security officers’ attendance and performance.
• Monitor and report security emergencies and direct the response team to close the case professionally.
• Provide the required data to support investigations of all losses or violation of CFC regulations.


Company Details

Al Futtaim

Cairo, Egypt

More than 1000 employees

Real Estate/Property Management

www.alfuttaim.com

Jan 2016 to present (11 months)
Senior coordinator at Rowad American College

Experience Details

Senior coordinator

Administration

Manager

• Provide a nurturing, caring and supportive environment for students;
• provide instruction in Writing, Speaking, Listening, Reading/Literature and Conventions to the executive secretary, Floor Monitors and the Activities Coordinator;
• Work to develop an interdisciplinary focus with other teachers of the Humanities;
• Participate actively in curriculum writing using Understanding by Design as the model. Standards for Literacy are from the US Common Core Standards;
• Work with the students within the regular class while maintaining an English only classroom and collaborating with the teacher;
• Promote cross cultural understanding among the students; Maintain a strong, positive and informative relationship with parents; Manage a Homeroom group of students as your advisees;
• Prepare for and participate in all parent conferences;
• Lead an after school club for middle or secondary students during at least one semester of the school year;
• Other duties as assigned.
• Students’ , teachers’ and Admin Affairs
• Data entry in the Electronic Government System.
• Organize all Special events such Peace Festival, Prom Celebration, Graduation ceremony, Field and Fun Trips Organizing with the Activities Coordinator.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• SAT Registration and filling the applications with the students.
• AmidEast Communications’
• Review files, records, and other documents to obtain information to respond to requests.
• Complete work schedules, manage calendars, and arrange appointments.


Company Details

Rowad American College

Cairo, Egypt

11-50 employees

Education

rac.com

Apr 2011 to Apr 2014 (3 years)
Exacutive manager at Golden star realestate investment company

Experience Details

Exacutive manager

Administration

Manager

N/A


Company Details

Golden star realestate investment company

Cairo, Egypt

51-100 employees

Real Estate/Property Management

N/A

Jul 2004 to Jul 2009 (5 years)
Senior air hostess at Petrolium air services

Experience Details

Senior air hostess

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

•Service Duties: Provide exceptional customer service during flights, as the airline business is highly competitive. My service duties included passing out pillows and reading materials before takeoff. And also provide special services, such as getting booster seats for toddlers or escorting elderly passengers on and off the plane. And also serve drinks, snacks and meals on some flights, and collect trays, trash and glasses before landing.
•Administrative: counting inventory before and after flights, and then reconciling payments received with items sold. And also report any incidents that occurred during flights, including medical emergencies. learn cardiopulmonary resuscitation procedures, or CPR, during training, according to the BLS.And first aid help and report on the condition of the cabin before and after a flight.
•Security Duties:securing the plane before passengers’ arrival to the plane, check the emergency equipments life rafts, life jackets, emergency lights, emergency exits, and Fire extinguishers.


Company Details

Petrolium air services (multinational)

Cairo - Nasr City, Egypt

501-1000 employees

Airlines/Aviation

pas.com

May 2000 to Mar 2005 (4 years 10 months)

Education

Bachelor's Degree in education skills

Education Details

Bachelor's Degree

education skills, education sience

Helwan University, Egypt

B / Very Good / 75 - 85%

Kinder garten education

N/A

Helwan University
1997 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gomhoria Lan School

Egypt

1996

B / Very Good / 75 - 85%

N/A

Gomhoria Lan School
1996
This profile is not updated!
Last update more than 3 months ago.

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Profile Skills and Keywords

AdministrationAirlinesArt CraftAviationCustomer ServiceDrawingEducationEducation SienceEducation SkillsEnglishExacutive ManagerExacutive Personal AssistantFood ServicesG4SG4S Group For SecurityGermanHospitalityManned Security Services Operations Exacutive CoordinatorMusicPaintingPetrolium Air ServicesProperty ManagementQuakity AssuranceReadingReal EstateScuba DivingSecurity And SurveillanceSenior Air HostessSenior CoordinatorSupportTeam LeadingTeam WorkTraining

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Beginner

: Beginner

Fields of Expertise

art craft

art craft

: Expert

: High

:

3-5 years

training

training

: Advanced

: High

:

1-3 years

team leading

team leading

: Advanced

: High

:

1-3 years

team work

team work

: Advanced

: High

:

More than 7 years

Online Presence

heba_rac@yahoo.com

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