HS
heba shehab
General Sales Manager at Korean Company Specialized
Work Experience
Korean Company Specialized
Jan 2018 - Present -7 yrs, 7 months
- Job Details:Create a welcoming environment and provide excellent customer service including learning about products. Give lectures about our products and making a good presentation by using my body language and using my voice effectively telling stories related to the presentation, smile and make eye contact with all the customers, keep my speech simple. I'm number one every month at achieving and hitting my sales target by creating real urgency, giving before thinking about taking, trying a lot and never giving up, knowing the customer's need and helping him to become satisfied. Reaching my goals target every month, got promoted after one year to become a team leader.
Sina School
Jan 2017 - Dec 2018 -1 yr, 11 months
- Job Details:Provide students with opportunity to engage in the study of philosophical and ethical issues from a Christian perspective. Engage students’ critical thinking skills by posing questions, discussing relevant biblical passages, and encouraging them to think critically. Develop students’ ability to communicate through written, oral, and group discussion. Assist students with nutritional necessities, educational activities, daily requirements, and recreational activities. Develop lesson plans and assessments based on curriculum and assessment guidelines. Evaluate students’ learning and progress, setting appropriate goals and tracking progress towards those goals.
Star Pack Company
Jan 2015 - Dec 2016 -1 yr, 11 months
- Job Details:Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards. Counseling any employees struggling in their roles. Answering telephone calls and emails from customers and clients and directing them to relevant staff. Creating an office budget and ensuring all employees follow it. Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required. Interviewing and training new office employees and organizing their employment paperwork. Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order. Reporting office progress to senior management and working with them to improve office operations and procedures.
Customer Support Representative
Modern Service Company
Jun 2010 - Dec 2014 -4 yrs, 6 months
- Job Details:Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency. Identify and address customer needs, with a goal of total satisfaction. Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers. Meet customer-service department sales targets, generating leads when opportunities arise. Follow company guidelines and procedures for communications with minimal supervision. Recommend improvements to company processes for efficiency.
Education
Diploma
Ain Shams University (ASU)Jan 2013
Bachelor's Degree in Philosophy
Ain Shams University (ASU)Jan 2012
Skills
Languages
Arabic
FluentEnglish
Fluent