Basic Info

Hazem mahmoud

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Digital marketing operation manager at Epic media house

Experience Details

Digital marketing operation manager

Marketing/PR/Advertising

Manager

- Maintains quality service by establishing and enforcing standards; training
representatives;evaluating outcomes.
- Maintains customer response operations by establishing work schedules; assigning employees;
providing back-up.
- Keeps management informed by preparing reports; making presentations; interpreting information;
making recommendations.
- Maintains work process flows by coordinating information and requirements with related operational
departments; participating with and providing resources to business improvement teams.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising
job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing
systems, policies, and procedures.
- Maintains marketing staff by recruiting, selecting, orienting, and training employees; maintaining a
safe and secure work environment; developing personal growth opportunities.
- contributes to team effort by accomplishing related results as needed.
- Maintains equipment by coordinating requirements with telecommunications and information
services departments; examining state-of-the-art technology; recommending upgrades; controlling
installations.


Company Details

Epic media house

Giza, Egypt, Egypt

51-100 employees

Marketing and Advertising, Writing and Editing

www.epicmh.com

Dec 2014 to present (2 years 7 months)
Executive Coordinator at B.TECH

Experience Details

Executive Coordinator

Administration, Sales/Retail, Operations/Management

Experienced (Non-Manager)

- Maintains administrative workflow by studying methods; implementing cost reductions; developing
reporting procedures.
- Creates and revises systems and procedures by analyzing operating practices; implementing
changes.
- Develops administrative staff by providing information, educational opportunities, and coaching.
- Resolves administrative problems by analyzing information; identifying and communication solutions.
- Maintains rapport with customers, managers, and employees by arranging continuing contacts;
researching and developing new services and methods; setting priorities; resolving problem
situations.
- Maintains suggestion system by directing and controlling administrative technical aspects in
accordance with management directives.
- Provides information by answering questions and requests.
- Maintains continuity of work operations by documenting and communicating needed actions to
management; discovering irregularities; determining continuing needs.
- Guides employee actions by researching, developing, writing, and updating administrative policies,
procedures, methods, and guidelines; communicating developments to management.
- Completes administrative projects by identifying and implementing new technology and resources;
redesigning systems; recommending re-deployment of designated resources.
- Accomplishes department and organization mission by completing related results as needed.


Company Details

B.TECH

Cairo, Egypt

N/A

Retail

http://www.b.tech.com.eg/

Jan 2011 to Nov 2014 (3 years 10 months)
Team Coordinator at Xceed at Xceed

Experience Details

Team Coordinator at Xceed

Administration, Customer Service/Support, Human Resources

Experienced (Non-Manager)

Maintains handling incoming customer inquiries and offered productive solutions that - increased
customer satisfaction.
- Advocated for customers in improving availability.
- Preparation Performance Reports.
- Maintains Quality control processes.
- Maintains operations Monitor
- Coordination between the team and other departments.
- handling the needs of the team from the other sections.
- support administrative staff by providing information and coaching.


Company Details

Xceed (multinational)

Smart Village, Egypt

501-1000 employees

Consumer Services , Outsourcing/Offshoring , Business Services - Other

http://www.xceedcc.com/Home/Default_new.aspx

Jan 2008 to Dec 2010 (2 years 11 months)
Customer service Representative at Etisal International Co

Experience Details

Customer service Representative

Customer Service/Support

Entry Level

Responsible for handling Technical customer’s inquiries about their account
Handling incoming calls from local & foreign customers.
Provide best service to customers to achieve highest level of customers' satisfaction.
Working in a team and trying to achieve the highest grades in the monthly performance


Company Details

Etisal International Co

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring , Telecommunications

http://www.etisal-int.com/

Jan 2007 to Dec 2007 (11 months)

Education

Bachelor's Degree in Bachelor, french art & education

Education Details

Bachelor's Degree

Bachelor, french art & education

October 6 University, Egypt

C / Good / 65 - 75%

French literature French grammar Psychology of public and private Philosophy Sociology Science Education

N/A

October 6 University
2002 - 2006

Training and Courses

Training/Course Details

Analysis of the data by Excel

Apr 2012

b.tech academy

Use Excel's advanced level data analysis

Training/Course Details

Internal Auditor for ISO 9001/2008

Aug 2013

b.tech academy

N/A

Training/Course Details

Customer service skills

Jan 2007

etsal

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationAdministrativeAnalysis Of The Data By ExcelAnalyticalArabicBachelor, French Art & EducationBudgetsBusiness DevelopmentBusiness PlanningBusiness Services - OtherBusiness-orientedChartersCommunicatorComputerConsumer ServicesControl ExpensesCoordinatorCustomer ServiceCustomer Service RepresentativeCustomer Service SkillsDIGITAL MARKETINGData AnalysisData And Information ManagementDigital Marketing Operation ManagerEnglishExecutiveExecutive CoordinatorFACEBOOK ADS MANAGERGOOGLE ANALYTICSGOOGLE DFPHuman ResourcesHuman Resources (HR)Human ThoughtInternal Auditor For ISO 9001/2008Internet SearchLeaderLeadership Team Work And The Distribution Of TasksMEDIA PLANManagementManagerial SkillsMarketingMarketing And AdvertisingMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookNegotiation SkillsODOffshoringOrganizational BehaviorOrganize FilesOutsourcingPersistentPoints Of MeetingProject ManagementReadingReports And PresentationsRetailSOCIAL MEDIASalesStabilitySupportSwimmingTeam Coordinator At XceedTelecommunicationsTime ManagementWordPressWorkWritingWriting And EditingXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

GOOGLE DFP

GOOGLE DFP

: Advanced

: High

:

1-3 years

GOOGLE ANALYTICS

GOOGLE ANALYTICS

: Advanced

: High

:

1-3 years

FACEBOOK ADS MANAGER

FACEBOOK ADS MANAGER

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

WordPress

WordPress

: Intermediate

: Extreme - I love it!

:

3-5 years

Accounting

Accounting

: Intermediate

: Extreme - I love it!

:

3-5 years

Business Planning

Business Planning

: Intermediate

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Administrative

Administrative

: Expert

: Extreme - I love it!

:

3-5 years

Coordinator

Coordinator

: Expert

: Extreme - I love it!

:

3-5 years

Executive

Executive

: Expert

: Extreme - I love it!

:

3-5 years

Organize files

Organize files

: Expert

: Extreme - I love it!

:

5-7 years

Organizational Behavior

Organizational Behavior

: Expert

: Extreme - I love it!

:

3-5 years

Data and information management

Data and information management

: Expert

: Extreme - I love it!

:

3-5 years

Points of Meeting

Points of Meeting

: Expert

: Extreme - I love it!

:

3-5 years

MEDIA PLAN

MEDIA PLAN

: Advanced

: High

:

1-3 years

SOCIAL MEDIA

SOCIAL MEDIA

: Advanced

: High

:

1-3 years

DIGITAL MARKETING

DIGITAL MARKETING

: Advanced

: High

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Control expenses

Control expenses

: Advanced

: High

:

1-3 years

Budgets

Budgets

: Advanced

: Extreme - I love it!

:

3-5 years

Time Management

Time Management

: Advanced

: Extreme - I love it!

:

5-7 years

Data analysis

Data analysis

: Advanced

: Extreme - I love it!

:

3-5 years

reports and presentations

reports and presentations

: Advanced

: Extreme - I love it!

:

3-5 years

Managerial skills

Managerial skills

: Advanced

: Extreme - I love it!

:

3-5 years

Leadership team work and the distribution of tasks

Leadership team work and the distribution of tasks

: Advanced

: Extreme - I love it!

:

3-5 years

OD

OD

: Intermediate

: Extreme - I love it!

:

1-3 years

Negotiation Skills

Negotiation Skills

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Business-oriented, Communicator, Persistent

Online Presence

hazem.elsayed16@gmail.com

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