Basic Info

Hazem mahmoud

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Operations Manager at Epic

Experience Details

Operations Manager

Marketing/PR/Advertising

Manager

Click to edit position description- Agreeing project objectives.
- Representing the organisation's interests.
- Providing advice on the management of projects.
- Organizing the various professional people working on a project.
- Carrying out risk assessment.
- Making sure that all the aims of the project are met.
- Making sure the quality standards are met.
- Using IT systems to keep track of people and progress.
- Monitoring employees to ensure guidelines are maintained.
- Overseeing the accounting, costing and billing.


Company Details

Epic

Giza, Egypt, Egypt

51-100 employees

Marketing and Advertising, Writing and Editing

www.epicmh.com

Dec 2014 to present (2 years)
Executive Coordinator at B.TECH

Experience Details

Executive Coordinator

Administration, Sales/Retail, Operations/Management

Experienced (Non-Manager)

Maintains administrative workflow by studying methods; implementing cost reductions; developing
reporting procedures.
- Creates and revises systems and procedures by analyzing operating practices; studying
utilization of micro-computer and software technologies; evaluating personnel and technological
requirements; implementing changes.
- Develops administrative staff by providing information and coaching.
- Resolves administrative problems by analyzing information; identifying and communication
solutions.
- Maintains rapport with customers, managers, and employees by arranging continuing contacts;
researching and developing new services and methods; setting priorities; resolving problem
situations.
- Maintains suggestion system by directing and controlling administrative technical aspects in
accordance with management directives.
- Provides information by answering questions and requests.
- Maintains continuity of work operations by documenting and communicating needed actions to
management; discovering irregularities; determining continuing needs.
- Guides employee actions by researching, developing, writing, and updating administrative policies,
procedures, methods, and guidelines; communicating developments to management.
- Completes administrative projects by identifying and implementing new technology and resources;
redesigning systems; recommending re-deployment of designated resources.
- Accomplishes department and organization mission by completing related results as needed.
- Monitors and manages the sector expenses


Company Details

B.TECH

Cairo, Egypt

N/A

Retail

http://www.b.tech.com.eg/

Jan 2011 to Nov 2014 (3 years 10 months)
Team Coordinator at Xceed at Xceed

Experience Details

Team Coordinator at Xceed

Administration, Customer Service/Support, Human Resources

Experienced (Non-Manager)

Preparation Performance Reports.
Quality control processes.
operations Monitor
Coordination between the team and other departments.
handling the needs of the team from the other sections.
support administrative staff by providing information and coaching.


Company Details

Xceed (multinational)

Smart Village, Egypt

501-1000 employees

Consumer Services , Outsourcing/Offshoring , Business Services - Other

http://www.xceedcc.com/Home/Default_new.aspx

Jan 2008 to Dec 2010 (2 years 11 months)
Customer service Representative at Etisal International Co

Experience Details

Customer service Representative

Customer Service/Support

Entry Level

Responsible for handling Technical customer’s inquiries about their account
Handling incoming calls from local & foreign customers.
Provide best service to customers to achieve highest level of customers' satisfaction.
Working in a team and trying to achieve the highest grades in the monthly performance


Company Details

Etisal International Co

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring , Telecommunications

http://www.etisal-int.com/

Jan 2007 to Dec 2007 (11 months)

Education

Bachelor's Degree in Bachelor, french art & education

Education Details

Bachelor's Degree

Bachelor, french art & education

October 6 University, Egypt

C / Good / 65 - 75%

French literature French grammar Psychology of public and private Philosophy Sociology Science Education

N/A

October 6 University
2002 - 2006

Training and Courses

Training/Course Details

Analysis of the data by Excel

Apr 2012

b.tech academy

Use Excel's advanced level data analysis

Training/Course Details

Internal Auditor for ISO 9001/2008

Aug 2013

b.tech academy

N/A

Training/Course Details

Customer service skills

Jan 2007

etsal

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationAdministrativeAnalysis Of The Data By ExcelAnalyticalArabicBachelor, French Art & EducationBudgetsBusiness DevelopmentBusiness PlanningBusiness Services - OtherBusiness-orientedChartersCommunicatorComputerConsumer ServicesControl ExpensesCoordinatorCustomer ServiceCustomer Service RepresentativeCustomer Service SkillsData AnalysisData And Information ManagementEnglishExecutiveExecutive CoordinatorHuman ResourcesHuman Resources (HR)Human ThoughtInternal Auditor For ISO 9001/2008Internet SearchLeaderLeadership Team Work And The Distribution Of TasksManagementManagerial SkillsMarketingMarketing And AdvertisingMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookNegotiation SkillsODOffshoringOperations ManagerOrganizational BehaviorOrganize FilesOutsourcingPersistentPoints Of MeetingProject ManagementReadingReports And PresentationsRetailSalesStabilitySupportSwimmingTeam Coordinator At XceedTelecommunicationsTime ManagementWordPressWorkWritingWriting And EditingXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

WordPress

WordPress

: Intermediate

: Extreme - I love it!

:

3-5 years

Accounting

Accounting

: Intermediate

: Extreme - I love it!

:

3-5 years

Business Planning

Business Planning

: Intermediate

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Administrative

Administrative

: Expert

: Extreme - I love it!

:

3-5 years

Coordinator

Coordinator

: Expert

: Extreme - I love it!

:

3-5 years

Executive

Executive

: Expert

: Extreme - I love it!

:

3-5 years

Organize files

Organize files

: Expert

: Extreme - I love it!

:

5-7 years

Organizational Behavior

Organizational Behavior

: Expert

: Extreme - I love it!

:

3-5 years

Data and information management

Data and information management

: Expert

: Extreme - I love it!

:

3-5 years

Points of Meeting

Points of Meeting

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Control expenses

Control expenses

: Advanced

: High

:

1-3 years

Budgets

Budgets

: Advanced

: Extreme - I love it!

:

3-5 years

Time Management

Time Management

: Advanced

: Extreme - I love it!

:

5-7 years

Data analysis

Data analysis

: Advanced

: Extreme - I love it!

:

3-5 years

reports and presentations

reports and presentations

: Advanced

: Extreme - I love it!

:

3-5 years

Managerial skills

Managerial skills

: Advanced

: Extreme - I love it!

:

3-5 years

Leadership team work and the distribution of tasks

Leadership team work and the distribution of tasks

: Advanced

: Extreme - I love it!

:

3-5 years

OD

OD

: Intermediate

: Extreme - I love it!

:

1-3 years

Negotiation Skills

Negotiation Skills

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Business-oriented, Communicator, Persistent

Online Presence

hazem.elsayed16@gmail.com

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