Basic Info

Hazem marmoush

7 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Reception at Kempinski

Experience Details

Reception

Hospitality/Hotels/Food Services, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Kempinski (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

https://www.kempinski.com/en/hotels/welcome/

Jul 2016 to present (5 months)
Social Media Operator at Elaraby Group

Experience Details

Social Media Operator

Customer Service/Support, Business Development, Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Elaraby Group

Cairo, Egypt

N/A

Manufacturing

https://www.elarabygroup.com/en/home

Aug 2014 to Jan 2015 (5 months)
Quality assurance at Elaraby Group

Experience Details

Quality assurance

Customer Service/Support, Education/Teaching, Quality

Experienced (Non-Manager)

- Call center agent (Home appliances)
- Call center agent (office equipment)
- Loyalty and retention specialist
- Quality assurance specialist
- Social media and web operator


Company Details

Elaraby Group

Cairo, Egypt

More than 1000 employees

Manufacturing

https://www.elarabygroup.com/en/home

Jul 2013 to Jul 2014 (1 year)
Loyalty & Retention Excutive at Elaraby Group

Experience Details

Loyalty & Retention Excutive

Customer Service/Support, Operations/Management, Manufacturing/Production

Experienced (Non-Manager)

N/A


Company Details

Elaraby Group

Cairo, Egypt

More then 1000 employees

Manufacturing

https://www.elarabygroup.com/en/home

Jul 2012 to Jul 2013 (1 year)
Customer service Agent at Elaraby Group

Experience Details

Customer service Agent

Customer Service/Support, Operations/Management, Manufacturing/Production

Entry Level

N/A


Company Details

Elaraby Group

Cairo, Egypt

More then 1000 employees

Manufacturing

https://www.elarabygroup.com/en/home

Dec 2010 to Jul 2012 (1 year 7 months)
Manager Assistant at , Dolphin for engineering and water technology Company

Experience Details

Manager Assistant

Operations/Management, Administration, Business Development

Experienced (Non-Manager)

● Account Manager Assistant.
● Secretary.
● Sales Manager Assistant.


Company Details

, Dolphin for engineering and water technology Company

Cairo, Egypt

51-100 employees

Engineering Services

N/A

Jan 2007 to Sep 2009 (2 years 8 months)

Achievements


best quality assurance O.E team 2012 best agent 2011

Education

Bachelor's Degree in Geography

Education Details

Bachelor's Degree

Geography

Faculty of Arts, Ain shams University, Egypt

Not specified

N/A

N/A

Faculty of Arts, Ain shams University
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Heliopolis

Egypt

2005

B / Very Good / 75 - 85%

N/A

Heliopolis
2005

Certifications

Certificate details

Lean Six Sigma (Orange Belt)

Aug 2015

N/A

N/A

N/A

Business Excellence Company

N/A

Training and Courses

Training/Course Details

E Commerce

Sep 2014

Dr. Salah ElKashef (El-Araby Group)

N/A

Training/Course Details

Lean Six Sigma (Orange Belt)

Feb 2014

Business Excellence Company

N/A

Training/Course Details

Time Management

Jun 2013

Dr. Khaled Sabry (El-Araby Group)

N/A

Training/Course Details

Seven Habits (Stephen Covey)

Mar 2012

El-Araby Group

● Be Proactive ● Begin With The End In Mind ● Put First Things First ● Think Win-Win ● Seek First To Understand, then to be understood ● Synergize ● Sharpen the saw

Training/Course Details

Customer service

Jan 2011

Etisal Company

● How to treat with the customer ● How to handle the hard calls ● How to handle the customer complains ● Tips for Good customer service

Training/Course Details

Handling Complaints

Jan 2011

El-Araby Group

N/A

Training/Course Details

Microsoft Office

Jun 2013

El-Araby Group

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdminstrationAndroidAnimalsArabicAvayaBeachBusinessCinemaCiscoCopiersCustomer ServiceCustomer Service AgentCustomer-orientedDrawingDutchE CommerceEngineering ServicesEnglishFaxingFood ServicesFootballFront OfficeGPSGeographyHandling ComplaintsHard WorkerHospitalityHotelsInternetKempinskiLean Six Sigma (Orange Belt)Loyalty & Retention ExcutiveMS OfficeManagementManager AssistantManufacturingMarketingMediaMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMusicOperaOperationsProductionQuality AssuranceQuality ControlReceptionS.A.PSAP SoftwareSeven Habits (Stephen Covey)SocialSocial MediaSocial Media OperatorSupportSupportiveTeam PlayerTime ManagementTravelingWinter

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Fluent

: Fluent

Dutch

Dutch

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Copiers

Copiers

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Android

Android

: Expert

: Extreme - I love it!

:

3-5 years

avaya

avaya

: Expert

: Extreme - I love it!

:

Less than 1 year

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

GPS

GPS

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Cisco

Cisco

: Expert

: Extreme - I love it!

:

3-5 years

Faxing

Faxing

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

SAP Software

SAP Software

: Intermediate

: High

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

front office

front office

: Expert

: Extreme - I love it!

:

1-3 years

cisco

cisco

: Expert

: Extreme - I love it!

:

3-5 years

Social Media

Social Media

: Advanced

: Extreme - I love it!

:

Less than 1 year

adminstration

adminstration

: Advanced

: Extreme - I love it!

:

1-3 years

MS office

MS office

: Advanced

: Extreme - I love it!

:

3-5 years

S.A.P

S.A.P

: Intermediate

: High

:

1-3 years

opera

opera

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Social, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/hazem-marmoush-54380663https://www.facebook.com/hazem.marmoushhttps://twitter.com/hazemmarmoushhttps://plus.google.com/110556253735535080909

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