Basic Info

Hazem Elshabrawy

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales at Orange Egypt

Experience Details

Sales

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

-Welcome customers to the customer center
-Handling customer's complaints and inquiries and provide solutions to their problems
-Sell Orange products and services and ensure proper collection of required documents
-Sell value added services to customers
-Coordinate with other departments to solve customer's complaints


Company Details

Orange Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.orange.eg

Aug 2016 to present (4 months)
Customer Center Representative at Mobinil

Experience Details

Customer Center Representative

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

•Welcome customers to the customer center
•Handling customer's complaints and inquiries and provide solutions to their problems
•Sell Mobinil products and services and ensure proper collection of required documents
•Sell value added services to customers
•Coordinate with other departments to solve customer's complaints


Company Details

Mobinil (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.mobinil.com

Jan 2010 to Apr 2015 (5 years 3 months)

Education

BSc in Faculty Of Commerce English Section

Education Details

BSc

Faculty Of Commerce English Section

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2007 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Maadi Experimental Language School

Egypt

2007

A / Excellent / 85 -100%

N/A

Maadi Experimental Language School
2007

Certifications

Marketing
May 2010

Certificate details

Marketing

May 2010

N/A

N/A

N/A

Cairo University

N/A

Intel
Apr 2011

Certificate details

Intel

Apr 2011

N/A

N/A

N/A

Intel

N/A

Training and Courses

Training/Course Details

Marketing

May 2010

Cairo University

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentCinemasComputerCustomer Center RepresentativeCustomer ServiceCustomer-orientedEnglishFaculty Of Commerce English SectionHanging OutHard WorkerIntelInternetLeadLeaderMarketingMicrosoft ExcelMicrosoft OutlookMicrosoft WordMobinilOracleOrange EgyptPizzaRetailSalesSuccesSupportSupportiveTeam PlayerTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Oracle

Oracle

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Lead

Lead

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Advanced

: High

:

5-7 years

Key Skills

Leader, Hard worker, Customer-oriented, Team Player, Supportive

Online Presence

https://www.facebook.com/helshabrawy

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