Basic Info

Hazem elsayed

5 years

Doha+97, Qatar

Bachelor's Degree

Experienced

Work Experience

Guest service center agent at Intercontinental Doha

Experience Details

Guest service center agent

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Intercontinental Doha (multinational)

Doha, Qatar

More than 1000 employees

Hospitality/Hotels

https://www.ihg.com/intercontinental/hotels/us/en/reservation#scmisc=header_6c

Oct 2016 to present (2 months)
Receptionist at Tolip El-Galaa hotel

Experience Details

Receptionist

Tourism/Travel

Experienced (Non-Manager)

1- welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
2- directs visitors by maintaining employee and department directories; giving instructions.
3- maintains security by following procedures; monitoring logbook; issuing visitor badges.
4- maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
5- maintains safe and clean reception area by complying with procedures, rules, and regulations.
6-maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
7- contributes to team effort by accomplishing related results as needed


Company Details

Tolip El-Galaa hotel

Cairo, Egypt

101-500 employees

Hospitality/Hotels

N/A

Apr 2015 to Oct 2015 (6 months)
Receptionist at Hilton Hurghada Long Beach Resort

Experience Details

Receptionist

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

1- welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
2- directs visitors by maintaining employee and department directories; giving instructions.
3- maintains security by following procedures; monitoring logbook; issuing visitor badges.
4- maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
5- maintains safe and clean reception area by complying with procedures, rules, and regulations.
6-maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
7- contributes to team effort by accomplishing related results as needed


Company Details

Hilton Hurghada Long Beach Resort (multinational)

Hurghada, Egypt

N/A

Hospitality/Hotels

N/A

Sep 2014 to Apr 2015 (7 months)
Operator at Sonesta hotel tower and casino

Experience Details

Operator

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

1- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
2-Observe signal lights on switchboards, and dial or press buttons to make connections.
3- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
4-Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
5-Provide assistance for customers with special billing requests.
6-Calculate and quote charges for services such as long-distance connections.
7-Monitor automated systems for placing collect calls and intervenes for a callers needing assistance.
8-Perform clerical duties such as typing, proofreading, and sorting mail.
9-Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
10-Interrupt busy lines if an emergency warrants.
11-Provide relay service for hearing-impaired users.
12- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
13-Promote company products, services, and savings plans when appropriate.
14-Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
15- Update directory information.
16-Keep records of calls placed and received, and of related toll charges.


Company Details

Sonesta hotel tower and casino (multinational)

Cairo, Egypt

N/A

Hospitality/Hotels

N/A

Sep 2012 to Aug 2014 (1 year 11 months)
Receptionist at Mercure Bay View hotel

Experience Details

Receptionist

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

1.Operates telephone

2. Provides information and assistance regarding telephone numbers and completes certain types of calls.

3. Enquires as to the nature of calls in order to refer to appropriate person or service.

4. Answers internal or external calls (local and long distance) and transfers calls. As required, takes and relays messages.

5. Greets and directs visitors. Provides assistance to them as required.

6. Maintains a register of room bookings, allocates rooms on request and completes any required forms.

7. Maintains inventory of office supplies.

8. Receives messages by fax, informs intended recipients or sends messages by internal mail.

9. Sends messages by fax as required.

10. Compiles and updates data related to area of activity.

11. Corrects and updates electronic telephone directory.

12. Types, photocopies, completes and distributes documents related to reception, telephone service or any other routine document.


13. May open rooms and ensure the setting up of equipment required.

14. May ensure the updating of bulletin boards.

15. Uses standard office equipment such as personal computer, typewriter, calculator, photocopier and fax machine.

16. The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched to this generic job description.


Company Details

Mercure Bay View hotel

Dahab, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Feb 2012 to Aug 2012 (6 months)
SALES REPRESENTATIVE at ORIFLAME COSMETICS COMPANY

Experience Details

SALES REPRESENTATIVE

Sales/Retail

Experienced (Non-Manager)

•Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
•Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
•Focuses sales efforts by studying existing and potential volume of dealers.
•Submits orders by referring to price lists and product literature.
•Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
•Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
•Recommends changes in products, service, and policy by evaluating results and competitive developments


Company Details

ORIFLAME COSMETICS COMPANY

Cairo, Egypt

501-1000 employees

Cosmetics

N/A

Jul 2010 to Feb 2012 (1 year 7 months)

Achievements



Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.





Answers incoming calls.

Dir



Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.

Receptionist Skills and Qualifications:
Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management


Education

Tour Guide in Tourism Guide

Education Details

Tour Guide

Tourism Guide

FUTURE ACADEMY, Egypt

B / Very Good / 75 - 85%

N/A

N/A

FUTURE ACADEMY
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Mataria Military

Egypt

2006

C / Good / 65 - 75%

N/A

Al Mataria Military
2006

Certifications

Certificate details

Hospitality Courses

Sep 2014

100 out of 100

N/A

N/A

Hilton Hurghada long beach Resort

N/A

Certificate details

AMADEUS DIPLOMA SYSTEM

Jun 2016

87 out of 100

N/A

N/A

Egyptair Training Center

CONSISTS OF:
1- TICKETS AND BASIC PRICES: A+ (EXCELLENT )
2- AMADEUS SYSTEM : ( B+)
3 -EMAIL & OUTLOOK: A+ ( 98 % )
4- INTERVIEW SKILLS : A+
5-CUSTOMER SERVICES : A+ ( 99 % )

Training and Courses

Training/Course Details

Hotel Management

Jul 2013

Sonesta hotel Tower and Casino

N/A

Training/Course Details

Training Front Office

Feb 2014

Sonesta hotel Tower and Casino Cairo

N/A

Training/Course Details

ONLINE HOSPITALITY TRAINING & CERTIFICATION

Oct 2014

HILTON WORLDWIDE UNIVERSITY

ONLINE HOSPITALITY TRAINING & CERTIFICATION

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AMADEUS DIPLOMA SYSTEMAndriod SmartphoneArabicBusiness DevelopmentCall CenterChatingCoffeeCommunicatorComputerCosmeticsCreativeCreativityCustomer ServiceDahabDon't Be SadEnglishFacebookFood ServicesFrenchFront OfficeGuest Service Center AgentHandles StressHard WorkerHilton Hurghada Long Beach ResortHonestHospitalityHospitality CoursesHotel ManagementHotelsIntercontinental DohaInternetListen To MusicMake A New FriendsMercure Bay View DahabMicrosoft ExcelMicrosoft OfficeMicrosoft WordNature PlacesONLINE HOSPITALITY TRAINING & CERTIFICATIONOperatorPizzaPlay FootballPoetryProblem SolverReadingReceptionistRetailRussianSALES REPRESENTATIVESalesSharm Al-SheikSimplicitySitting On The SeaSonesta Hotel Tower & Casino CairoSonesta Hotel Tower And CasinoTourismTourism GuideTraining Front OfficeTravelVodafoneWinter

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Beginner

: Beginner

: Beginner

: Intermediate

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Call Center

Call Center

: Expert

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Customer Service

Customer Service

: Advanced

: High

:

1-3 years

Computer

Computer

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Sonesta Hotel Tower & Casino Cairo

Sonesta Hotel Tower & Casino Cairo

: Expert

: High

:

1-3 years

Hospitality

Hospitality

: Advanced

: Extreme - I love it!

:

3-5 years

Front Office

Front Office

: Advanced

: Extreme - I love it!

:

1-3 years

Sharm al-Sheik

Sharm al-Sheik

: Advanced

: Extreme - I love it!

:

Less than 1 year

Dahab

Dahab

: Advanced

: High

:

Less than 1 year

Mercure Bay View Dahab

Mercure Bay View Dahab

: Advanced

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Creative, Problem Solver, Handles Stress

Online Presence

https://www.linkedin.com/pub/hazem-elsayed/88/330/671https://www.facebook.com/Hazem.Adly.Elsayed

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