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Hazem Alaa

IT Help Desk Technician at Megaport for Import & Export

Alexandria, Egypt

Work Experience

  • IT Help Desk Technician

    Megaport for Import & Export

    Dec 2024 - Present -8 months

    Egypt

    • Job Details:Provide tier 1 technical support to office and warehouse staff. Troubleshoot and resolve hardware and software issues (desktops, laptops, printers, scanners). Assist with user account management, email setup, password resets, and permission adjustments. Monitor local network connectivity and shared device functionality. Log and track support issues via internal ticketing systems.

  • IT Support Intern

    MTech

    May 2022 - Jun 2022 -1 month

    Egypt

    • Job Details:Supported the deployment and testing of CRM applications. Assisted with frontend debugging and user training sessions. Collaborated with development teams to enhance system usability and documentation.

    • Education

    • Bachelor's Degree in Information Systems

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2023 

    Skills

    • Windows
    • Linux
    • MacOS
    • Microsoft Office suite
    • Ticketing Systems
    • Troubleshooting
    • LAN/WAN
    • SQL
    • MySQL
    • Oracle
    View More

    Languages

    • Arabic

      Fluent

    • English

      Fluent
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