Basic Info

Haytham Yousef

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

English Teacher at American Univrsity in Cairo

Experience Details

English Teacher

Education/Teaching

Experienced (Non-Manager)

• Plan, prepare and deliver lesson plans, quizzes, tests and instructional materials that facilitate active learning.
• Instruct and monitor students in the use of the learning materials and equipment.
• Manage student behavior inside and outside the classroom by establishing and enforcing rules and procedures.
• Provide appropriate feedback on work.
• Observe student’s performance and development.
• Assign and grade class work, homework, tests and assignments.
• Maintain accurate and complete records of students’ attendance, progress and development.
• Update all necessary records accurately and completely as required.
• Prepare required reports on students and activities.
• Establish and communicate clear objectives for all learning activities.
• Provide a variety of learning materials and resources for use in educational activities.


Company Details

American Univrsity in Cairo (multinational)

Cairo, Egypt

501-1000 employees

Education

https://www.aucegypt.edu/

Feb 2017 to present (6 months)
Relationship Manager at Bayt.com

Experience Details

Relationship Manager

Sales/Retail

Experienced (Non-Manager)

I am assigned to Manage a portfolio of accounts that have no significant revenue history with Bayt.com and sell online recruitment products & services through effective presentation of key features and benefits of our services.
• Generate new business and Identify sales opportunities by calling prospective clients.
• Achieve sales targets.
• Meet agreed upon levels of cold calling activities
• Give online demonstrations to clients in order to handle objections and convince customers to buy
• Attend Daily Department / Team Huddle, review daily reports with Head of Sales.


Company Details

Bayt.com (multinational)

Cairo, Egypt

501-1000 employees

Internet/E-commerce

www.bayt.com

Jun 2016 to Jan 2017 (7 months)
English Instructor at Harvest British College

Experience Details

English Instructor

Education/Teaching

Experienced (Non-Manager)

I am assigned to Manage a portfolio of accounts that have no significant revenue history with Bayt.com and sell online recruitment products & services through effective presentation of key features and benefits of our services.
• Generate new business and Identify sales opportunities by calling prospective clients.
• Achieve sales targets.
• Meet agreed upon levels of cold calling activities
• Give online demonstrations to clients in order to handle objections and convince customers to buy
• Attend Daily Department / Team Huddle, review daily reports with Head of Sales


Company Details

Harvest British College

Giza, Egypt

11-50 employees

Training and Coaching

N/A

Jan 2014 to Nov 2016 (2 years 10 months)
Surveyor at Redco Constructions

Experience Details

Surveyor

Engineering - Other

Experienced (Non-Manager)

I was assigned to provide professional advice on property and construction, which spans across residential, commercial projects.
My responsibilities were ensuring projects are completed on budget and to schedule, advising clients on schemes and projects and determining requirements, preparing scheme designs with costs, programs for completion of projects and specification of works and organizing documents for tender and advising on appointing contractors, designers and procurement routes
I finished the survey work for Al-Jazeera English Channel Extension Building.


Company Details

Redco Constructions (multinational)

Doha, Qatar

101-500 employees

Construction - Residential & Commercial/Office

N/A

May 2013 to Sep 2013 (4 months)
Seniro Support Consultant at Sutherland Global Services

Experience Details

Seniro Support Consultant

Customer Service/Support

Manager

I joined this job with 4 years experience as a call centre representative , becoming a senior was to manage the team numbers & keep tracking of targets to be delivered & sustained such as ( sales , AHT , Customers Surveys , Customers complains) & ensure that these targets are delivered at the end of the month with minimum casualties
The Customer Service Representative uses effective communications and selling skills as well as use appropriate support tools to resolve customer requests in a timely fashion, professionally guiding members through steps to resolve billing and sales problems and issues. The Agent is responsible to ensure that customer expectations are met and are in line with clients policies, practices and procedures.


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

More than 1000 employees

Consumer Services

N/A

Apr 2012 to Apr 2013 (1 year)
Teaching Assistant at British Council

Experience Details

Teaching Assistant

Training/Instructor

Entry Level

I was assigned to supervise outside areas before classes begin, during break times, and after classes finish, report any inappropriate behaviour promptly and accurately to an administrator, some clerical work with coordinating the participant students in activities, check that students only leave the premises with permission, and stay with any children who have not been collected promptly, stay in the classes in case of emergency and a customer service, acting as a liaison between parents and the British council.

Executing the placement testing for the candidates & keep adequate conditions for them & guide for the appropriate solution for the courses


Company Details

British Council (multinational)

Giza, Egypt

More than 1000 employees

Training and Coaching

N/A

Jun 2007 to Apr 2013 (5 years 10 months)
Customer Service Assistant at Stream Global Services

Experience Details

Customer Service Assistant

Customer Service/Support

Entry Level

I was assigned to facilitate and provide a global customer service standard, ensure service level agreements are met and maintained, be proactive in regards to the improvement of processes and procedures, deal with under performance cases in a professional, consistent and timely manner, seeking advice as necessary, I was the best seller, the best crift employee for two months.


Company Details

Stream Global Services (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services

N/A

Jul 2010 to Apr 2012 (1 year 9 months)

Education

BSc of Arts in Geography

Education Details

BSc of Arts

Geography, Cartography, Quantitative Survey

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zahraa Helwan

Egypt

2007

A / Excellent / 85 -100%

N/A

Zahraa Helwan
2007

Certifications

CELTA
Jan 2017

Certificate details

CELTA

Jan 2017

N/A

N/A

N/A

University of Cambridge

N/A

IELTS
Dec 2016

Certificate details

IELTS

Dec 2016

7.5 out of 9

N/A

N/A

Cambridge Examinations

N/A

Training and Courses

Training/Course Details

Leadership

Jul 2008

Helwan University

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

American Univrsity In CairoArabicBayt.comBotanyBritish CouncilBusiness DevelopmentCELTACartographyCinematographyComposingConstruction - Residential & CommercialConsumer ServicesCookingCustomer ServiceCustomer Service AssistantE-commerceEducationEnglishEnglish InstructorEnglish TeacherFrenchGeographyHard WorkerIELTSInnovativeInternetLeaderLeadershipMusicOfficePhotographyProblem SolverQuantitative SurveyReadingRedco ConstructionsRelationship ManagerRetailSalesSeniro Support ConsultantSingingSocialStream Global ServicesSupportSurveyorSutherland Global ServicesSwimmingTESOLTeaching AssistantTraining And CoachingTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Intermediate

: Beginner

Fields of Expertise

TESOL

TESOL

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Problem Solver, Innovative, Social

Online Presence

https://www.linkedin.com/in/haytham-adel-16206b114/https://www.facebook.com/haytham.a.yousef

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