HAVAS MOHAMED P

Senior Support Engineer

• Job Details:Troubleshooting and providing support on VoIP call issues for various clients. Providing 24x7 support to the customer, troubleshooting on fax issues, supporting on port-in and port-out numbers, supporting on new number activation, addition and removal of caller name (CNAM), troubleshooting of IP phone registration issues, configuration of extension mobility, monitoring of voice gateways, SRST and call signaling protocols on voice gateways H.323, SIP. Attending daily status report and incident management calls. Troubleshooting on inbound and outbound call issues, call quality and call drop issues, management of voice mail users, moving, adding, changing and deleting extensions, supporting on user access in the portal.