HH
hatim hmt
Customer Support Representative
Cairo, EgyptWork Experience
Customer Support Representative
Telemedia Ltd. (Dubai-based)
Nov 2020 - Nov 2021 -1 yr
- Job Details:Handled inbound calls and customer inquiries for UAE-based clients. Resolved complaints and escalated issues efficiently. Managed CRM data, call notes, and service applications.
Coordinator & Assistant Manager
Abdulla Abakar Charitable Org.
Feb 2015 - May 2017 -2 yrs, 3 months
- Job Details:Liaised with donors, firms, and government departments. Managed correspondence, translated documents, and scheduled meetings.
Elbrof Intl. Business
Mar 2013 - May 2014 -1 yr, 2 months
- Job Details:Arranged bookings and assisted customers with travel documentation.
Education
Bachelor's Degree
Tianjin universityJan 2009 - Jan 2012 - 3 yr
College Diploma in Science
khartoumJan 2004 - Jan 2007 - 3 yr
Achievements
good at languages withc certifccations
Skills
- team coordination
- excellent communication
- Excel VBA & Pivot Tables
- Calm Problem-Solving
- Strong Tech Adaptability
- Continuous Improvement
- Teamwork
- Data
- MS Office (Word, Excel, PowerPoint)
- CRM Systems
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Languages
Chinese
FluentEnglish
FluentArabic
Fluent