Basic Info

Hatem shoukry

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service at Health organization

Experience Details

Customer Service

Customer Service/Support

Experienced (Non-Manager)

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
 Opens customer accounts by recording account information.
 Maintains customer records by processing customer adjustments.
 Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 Prepares service reports by collecting and analyzing customer information.


Company Details

Health organization

Cairo, Egypt

501-1000 employees

Healthcare and Medical Services

N/A

Jun 2008 to present (8 years 6 months)
It specialist at Blue soft

Experience Details

It specialist

IT/Software Development

Entry Level

N/A


Company Details

Blue soft

cairp, Egypt

1-10 employees

Public Relations and Communications

N/A

Nov 2006 to Jan 2007 (2 months)

Education

Bachelor of managment information system in Managment information systme

Education Details

Bachelor of managment information system

Managment information systme

Advanced Academy El haram, Egypt

C / Good / 65 - 75%

Multimedia information system

N/A

Advanced Academy El haram
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Kobba

Egypt

2004

C / Good / 65 - 75%

N/A

Kobba
2004
This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness-orientedCommunication SkillsCommunicatorComputerComputer SkillsCustomer ServiceEnglishFootballHard WorkerHealthcare And Medical ServicesICDLITInternetIt SpecialistManagment Information SystmeMicrosoft ExcelMicrosoft OfficeMicrosoft WordMoviesMusicNegotiatorNetworkingProblem SolverPublic Relations And CommunicationsReadingSoftware DevelopmentSupportWeb Design

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

3-5 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

5-7 years

Web Design

Web Design

: Expert

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

IT

IT

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Business-oriented, Communicator, Hard worker, Negotiator, Problem Solver

Online Presence

https://www.facebook.com/cazanova.santiago?fref=ts

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