Basic Info

Hassan zeinhom

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Junior staff officer in call center at Union National Bank

Experience Details

Junior staff officer in call center

Banking

Experienced (Non-Manager)

program using (t24 , CMS ,Fraud , Prime , Outlook , Avaya)
Handle Customer's calls .
Solve customer's problems .
Receiving inbound phone calls from foreign customers.
Responding to customer requests.
Handle customer inquiries.
handle back office cases and handle the floor.


Company Details

Union National Bank (multinational)

Giza, Egypt

More than 1000 employees

www.unb-egypt.com

Jul 2016 to present (5 months)
Call center agent at CIB bank

Experience Details

Call center agent

Banking

Experienced (Non-Manager)

program using (T24 , Oasis , Card400 , Oracle , Cisco reports , Cisco finesse, smart wallet , 360 , Fawry )
Handle Customer's calls .
Solve customer's problems .
Receiving inbound phone calls from foreign customers.
Responding to customer requests.
Handle customer inquiries.


Company Details

CIB bank

Giza, Egypt

More than 1000 employees

Banking

www.cibeg.com

Mar 2016 to Jul 2016 (4 months)
Call center officer at Alexbank

Experience Details

Call center officer

Banking

Experienced (Non-Manager)

program using (Crisp , CMS , ICCS ,SIR , Ebanking ,Finacle , Avaya , Pbm)
customer service and customer care.
Handle Customer's calls .
Solve customer's problems .
Receiving inbound phone calls from foreign customers.
Responding to customer requests.
Handle customer inquiries.
handle back office cases and handle the floor.


Company Details

Alexbank (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.alexbank.com

Oct 2014 to Mar 2016 (1 year 5 months)
Merchandiser at Fawry

Experience Details

Merchandiser

Sales/Retail

Experienced (Non-Manager)

i was auditng on sales team and service quality .


Company Details

Fawry

Cairo, Egypt

More than 1000 employees

Retail

www.fawry.com

Apr 2013 to Oct 2014 (1 year 6 months)
Call center agent at Raya contact center

Experience Details

Call center agent

Hospitality/Hotels/Food Services

Entry Level

i worked as an order taker then i joined to complaint team


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.raya.com

Jul 2012 to Apr 2013 (9 months)

Education

lisance in arts-history

Education Details

lisance

arts-history

Helwan University, Egypt

C / Good / 65 - 75%

history

N/A

Helwan University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL-khedewy ismaail military school

Egypt

2008

C / Good / 65 - 75%

N/A

EL-khedewy ismaail military school
2008

Training and Courses

Training/Course Details

english course

Jun 2012

asib academy

N/A

Training/Course Details

ICDL

Jan 2011

Helwan Universty

N/A

Training/Course Details

soft skills

Jul 2012

Raya Contact Center

N/A

Training/Course Details

banking operation

Dec 2014

Alexbank

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AlexbankArabicArts-historyAuditBankingBanking OperationBusiness DevelopmentCall Center AgentCall Center OfficerChill OutConsumer ServicesCustomer ServiceCustomer-orientedEnglishEnglish CourseFood ServicesFootballHospitalityICDLInternetJunior Staff Officer In Call CenterLeaderMerchandiserMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordPlannerProblem SolverRaya Contact CenterRetailSalesSoft SkillsSportsSupportiveSweamingUnion National BankWatching Moves

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Banking

Banking

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

banking

banking

: Expert

: Extreme - I love it!

:

1-3 years

audit

audit

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Customer-oriented, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/in/hassan-zeinhom-hassanein-8b6035117?trk=nav_responsive_tab_profilehttps://www.facebook.com/profile.php?id=1667047691

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