Basic Info

Hassan Desouky

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Director at A K Investment Group

Experience Details

Director

Sales/Retail, Project/Program Management

Manager

• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Company Details

A K Investment Group

Cairo, Egypt

51-100 employees

Venture Capital and Private Equity

N/A

Jan 2016 to present (11 months)
Branch Manager at Arab African International Bank

Experience Details

Branch Manager

Banking

Manager

• Share strategic objectives with the branch staff so that they are strongly motivates and feel fully empowered to meet exacting and demanding targets in terms of services & operations while remaining fully compliant with bank procedures.
• Ensure achievement of business strategic objectives across all segments and products.
• Introduce, explain, sell and up sell bank services and products, clarifying all features to ensure customer understanding and satisfaction.
• Ensure the assigned targets are properly communicated and distributed to all branch.
• Review and monitor the daily branch expenses, review internal controls regarding segregation of duties, authorization of entries, opening of accounts and reconciliation.
• Ensure delivery of target service levels to clients.
• Ensure timely and accurate execution of branch operations.
• Communicate to concerned parties at the bank branch situation, customer needs, reaction to products and services, and areas of enhancement.
• Accurately recording the financial position and completeness of branch documentation, readily accessible on file and respecting confidentialities.
• Random check on cash and operation area, customer service area and all documentation.
• Monitor achievement of business plan, define variances, and take corrective actions through regular meetings with different staff layers.
• Monitor performance of branch against targets.
• Control the total expenditure of the branch in accordance with annual budget.
• Market tests new products & advices on enhancements so that products launched deliver maximum value.
• Manage & control AML within the branch and ensure that money laundry regulations are properly adopted.
• Recommend improvements to policies, procedures and controls covering Branch operations while maintaining existing arrangements.
• Plan, organize resources to meet daily work volume and required service and ensure staff is fully conversant with policies, procedures and guidelines Coach, define & propose training needs necessary to upgrade skills & knowledge of branch staff to enhance business quality.
• Ensure the risk, compliance, audit and inspection reports are properly handled in order to take immediate corrective actions abiding by AAIB policies, procedures and regulations and raise unresolved issues and any case against policies to the concerned parties and deliver a proper answer and take corrective action.
• Maintain and increase business through indoor and outdoor calls.


Company Details

Arab African International Bank

Cairo, Egypt

More than 1000 employees

Banking

www.aaib.com

Apr 2012 to May 2015 (3 years 1 month)
Sales Team Head at Arab African International Bank

Experience Details

Sales Team Head

Sales/Retail

Experienced (Non-Manager)

• Present and sell bank’s products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Achieving branches’ budget.
• Cross selling to all bank’s products.
• Establish and maintain current client and potential client relationships.
• Manage account services through quality checks and other follow up.
• Identify and resolve client concerns.
• Prepare a variety of status reports, including activity, closing, follow-up, and adherence to goals.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate bank’s staff.
• Participate in marketing events such as seminars, trade shows, and telemarketing events.
• Define points of weakness within our business cycle and propose the best solutions.
• Mitigate risk within the zone collaborate to the effective achievement of objectives.


Company Details

Arab African International Bank

Cairo, Egypt

More than 1000 employees

Banking

www.aaib.com

Jun 2011 to Mar 2012 (9 months)
Head of CS & Sales at Arab African International Bank

Experience Details

Head of CS & Sales

Banking, Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

• Follow up and monitor customer service staff performance to ensure quality of services rendered according to service level standards.
• Handles problems, and cases which are more sensitive, and beyond the competence of staff in a tactful, and diplomatic manner.
• Prepare action plans and schedules to identify specific targets and to customer service and sales, identifying and follow up on sales techniques.
• Introduce, explain, sell, cross sell, and up sell bank services and products, clarifying all features to ensure customer understanding and satisfaction.
• Monitor and review certain types of customer accounts to ensure proper settlement by customer in due time and propose necessary action to preserve bank rights.
• Monitor and achieve targets to ensure fulfilling the department business plan.
• Negotiate, propose and raise issues to develop new products, services out of close interaction with staff and customers.
• Handle customer complaints and propose solutions to ensure customer satisfaction.
• Follow up all customer instructions and requests.
• Attempt to retain clients persists that they want to close the account.
• Communicate to concerned parties at the bank branch situation, wants and needs of customers, reaction to products and services, and areas of enhancement.
• Evaluate staff performance.
• Monitor performance of branch against targets.
• Coach, define and propose training needs necessary to upgrade skills and knowledge of customer service staff to enhance service quality.
• Ensure that assigned targets are properly communicated and distributed to customer service representative and sales staff.
• Monitor achievement of business plan, define variances, and take corrective actions through regular meetings with different staff layers.
• Market tests new products and advices on enhancements so that products launched deliver maximum value.
• Recommend improvements to policies, procedures and guidelines.
• Ensure staff is fully conversant with policies, procedures and guidelines.
• Accurately recording the financial position and completeness of branch documentation, readily accessible on file and respecting confidentialities.


Company Details

Arab African International Bank

Cairo, Egypt

More than 1000 employees

Banking

www.aaib.com

Nov 2010 to May 2011 (6 months)
Operations Officer at Arab African International Bank

Experience Details

Operations Officer

Banking, Manufacturing/Production

Entry Level

• Ensure timely and accurate execution of branch operations concerning operation entries, reconciliation, cheques, foreign exchange, deposits, etc .... (According to the bank’s policies and procedures).
• Work on the daily reports and swifts and checks general ledger for conformity to accounting rules.
• Work on issuing of LG and other procedures like (increasing, decreasing, extension, amendments and cancellation) with coordination with the trade finance center.
• Prepare all the LC cases and check it (Import & Export, Form 4, and other type of trade finance operations) with coordination with the trade finance center.
• Ensure proper filing and data maintenance – documents and forms – in an efficient and secure manner and prevailing regulations.
• Control the various accounting activities of the branch within established policies and procedures.
• Obtain; prepare approval for input process data and applications from originating business areas to ensure that transactions can be processed accurately and efficiently in line with the SLA.
• Process transactions in a timely manner to ensure that a high level of service is provided.
• Maintain all database and records in an accurate manner which facilitates ease of data retrieval so that the reliability of all data is assured.
• Ensure the accuracy of transactions so that accounts may be rapidly reconciled and financial loss to the bank is avoided.
• Reconcile accounts according to defined timescales to ensure the accuracy of transactions processing.
• Resolve processing and reconciliation issues to ensure that operational accuracy, compliance and efficiency are maintained.
• Follow up delayed transactions with other business areas and outside agencies to ensure that operational problems are resolved and the highest possible levels of customer service are provided.
• Responsible for referring clients to customer service team.
• Liaise with originating business areas to resolve issues of incomplete pr incorrect input data.
• Accurately recording the financial position and completeness of branch documentation. Readily accessible on file and respecting confidentialities.
• Report major differences to the operation manager, and the inspection department.
• Prepare corrective entries to general ledger and customer accounts after locating the error.
• Control AML within the area and ensure that money laundry regulations are properly adopted.
• Organize resources to meet daily work volume and required service and ensure staff is full conversant with policies, procedures and guidelines.


Company Details

Arab African International Bank

Cairo, Egypt

More than 1000 employees

Banking

www.aaib.com

Feb 2008 to Oct 2010 (2 years 8 months)

Education

Bachelor's Degree in Faculty of Commerce, English Section

Education Details

Bachelor's Degree

Faculty of Commerce, English Section

Cairo University, Egypt

C / Good / 65 - 75%

- Accounting, Finance, Budgeting, Auditing and others.

N/A

Cairo University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Ibrahimiaa School

Egypt

2003

A / Excellent / 85 -100%

N/A

El Ibrahimiaa School
2003

Certifications

Certificate details

Certified Portfolio Manager

Nov 2009

N/A

N/A

N/A

Egyptian Investment Management Association

N/A

Training and Courses

Training/Course Details

Business Ethics of protocol

Mar 2009

Forum for Management & Training

N/A

Training/Course Details

Professional Customer Service

Jun 2010

Khaled Ramadan Training & Development

N/A

Training/Course Details

Forgery & Fraud Dedication

Nov 2010

Arab countries Institutions for Researches & Studies

N/A

Training/Course Details

Sales Plan Development & Implementation

Sep 2011

Counsell Business Development Consulting

N/A

Training/Course Details

Negotiation Skills

Oct 2011

Quest

N/A

Training/Course Details

Selling Techniques Review

Oct 2012

Quest

N/A

Training/Course Details

Developing, Marketing & Selling Financial Services (Including Customer Relationship Management)

Apr 2014

Egyptian Banking Institute

Organised under the aegis of the Ministry of Finance, Luxembourg in collaboration with the Egyptian Banking Institute.

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Last update more than 2 months ago.

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Profile Skills and Keywords

BankingBranch ManagerBusiness DevelopmentBusiness Ethics Of ProtocolBusiness-orientedCertified Portfolio ManagerChallengesCustomer ServiceCustomer-orientedDeveloping, Marketing & Selling Financial Services (Including Customer Relationship Management)DirectorEnglishFaculty Of Commerce, English SectionFootballForgery & Fraud DedicationHead Of CS & SalesInnovativeLead TeamManufacturingMarketingMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMoviesNegotiationNegotiation SkillsNegotiatorOperationsOperations OfficerProblem SolverProduct DevelopmentProductionProfessional Customer ServiceProgram ManagementProjectRetailSalesSales Plan Development & ImplementationSales Team HeadSelling Techniques ReviewSupportTravelingVenture Capital And Private EquityWealth Management Relationship Manager

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: High

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Wealth Management Relationship Manager

Wealth Management Relationship Manager

: Expert

: Extreme - I love it!

:

5-7 years

Business Development

Business Development

: Advanced

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Advanced

: High

:

1-3 years

Product Development

Product Development

: Advanced

: Extreme - I love it!

:

3-5 years

Lead team

Lead team

: Advanced

: Extreme - I love it!

:

5-7 years

Negotiation

Negotiation

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Business-oriented, Negotiator, Customer-oriented, Problem Solver, Innovative

Success Story

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