Basic Info

Hassan hassan

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Specialist at Allianz Insurance Egypt

Experience Details

Customer Service Specialist

Customer Service/Support

Experienced (Non-Manager)

- Receiving calls from customers inside Egypt .
- Answering inquires regarding Life, Health & Non-Life assurance , making sure that the correct info has been delivered to our customer successfully .
- Following up with different departments in order to reach the satisfaction level required and reach the service level agreement to solve the problem if found or to handle any request .
- Receiving different orders as Reactivation, Renewal, Claims, Cancellation etc.. -via different means E-mails, Courier & personal meeting in order to minimize time required to fulfil the orders in time .
- Insure that the service required by the customers has been delivered by other departments
- Calling customers to remind them with their premium frequent of payment and to update data such as Credit Card, Visa , Bank Accounts & Collection Addresses .


Company Details

Allianz Insurance Egypt

Cairo, Egypt

501-1000 employees

Insurance

N/A

Mar 2016 to present (9 months)
Customer Service Specialist at KUWADICO

Experience Details

Customer Service Specialist

Customer Service/Support

Experienced (Non-Manager)

- Receiving calls from the customers interested in buying villas in 6th of Oct .
- Answering their questions regarding price, areas and location transferring them to the sales department for further information .
- Receiving calls from KUWAIT and transferring the clients to sales located in KUWAIT head office .
- Making out bound calls for potential customers exist in our system as a follow up service to make sure the system is updated and to filter the customers .
- Following up with the customers who made calls after our working hours to discuss their questions .
- Preparing daily reports of the sales leads transferred to our sales team reporting to our CEO and our sales manager


Company Details

KUWADICO (multinational)

Giza, Egypt, Egypt

501-1000 employees

Real Estate/Property Management

www.kuwadico.com

Dec 2014 to Jan 2016 (1 year 1 month)
 After sales specialist at Jumia.com

Experience Details

 After sales specialist

Customer Service/Support

Experienced (Non-Manager)

Responsible for: receiving calls from the customer who want to return their products they bought from our website-providing support if applicable and also contacting the Q.C department to update the orders after returning any item within the order-contacting the warehouse delivery inbound and outbound to provide the customer with the suitable service level agreement for his/her item he/she returning-contacting ARAMEX ,FedEx, MASHAWEER, EGYPT RUNNERS and our OWN FLEET department depends on the case I am receiving
also following the customer's orders within the internal steps starting by confirming customer's order till the order is delivered ,passing by material picking ,handling, packing, and shipping


Company Details

Jumia.com (multinational)

Cairo, Egypt

101-500 employees

Retail

www.jumia.com.eg

May 2014 to Sep 2014 (4 months)
Customer Service Agent at Expedia-Canada

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

- Receiving calls from Canada citizens regarding reservations, cancellation, change or make a brand new booking at www.expedia.ca .
- Managing the customer's account as well and supporting or answering any inquiry regarding hotels, flights, activities and car rental in or outside Canada .
- Also contacting the service providers in case there is any flight exchange or cancelling and the same goes for the hotels as well .


Company Details

Expedia-Canada

Cairo, Egypt

More than 1000 employees

Airlines/Aviation, Consumer Services , Hospitality/Hotels

N/A

Feb 2013 to Apr 2014 (1 year 1 month)
Call Center Agent at Vodafone Egypt High Value

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

- Receiving calls from high value customers .
- Answering inquiries and solving problems .
- Troubleshooting and escelating , following up to minimize the time of problem solving .
- Owning the cases to reach the required satisfaction level .


Company Details

Vodafone Egypt High Value

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2012 to Jan 2013 (9 months)

Education

Bachelor's Degree in chemical engineering

Education Details

Bachelor's Degree

chemical engineering

Al-Shorouk Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Al-Shorouk Academy
2002 - 2007

Training and Courses

Training/Course Details

soft skills training

Apr 2010

DR.ibraheem el faey lectures

N/A

Training/Course Details

communication skills

Dec 2011

raya contact center DR.sherif EId

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

? After Sales SpecialistAirlinesArabicAviationBasketballBusiness-orientedCRMCall CenterCall Center AgentChemical EngineeringCommunication SkillsConsumer ServicesCustomer ServiceCustomer Service AgentCustomer Service SpecialistCustomer-orientedEngineeringEnglishHindiHorse RidingHospitalityHotelsInstrumental MusicInsuranceJumia.comKUWADICOMicrosoft OfficeNegotiatorOrganized PersonsOrganizerPrimaveraProperty ManagementReal EstateRespectful PersonsRetailSafariesSocialSoft Skills TrainingSupportTeam WorkTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Engineering

Engineering

: Advanced

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Primavera

Primavera

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

call center

call center

: Expert

: Extreme - I love it!

:

3-5 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

3-5 years

CRM

CRM

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Negotiator, Customer-oriented, Organizer, Social

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABG_91ABDjOzoi4vtKyQ9iwspOML_5rnmQ8&trk=nav_responsive_tab_profilehttp://www.facebook.com/el.kaber.gawe

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