Hassan Berro

Customer Care Specialist – Group Benefits & Life Insurance

• Job Details:Delivered support to 50–80 clients daily on benefit plans, access issues, and account resolution. Resolved 95% of tickets within SLA targets using internal CRM and ticketing platforms. Maintained compliance with privacy standards while updating client records. Actively participated in cross-team improvement initiatives, streamlining FAQs and processes.

Clinical Studies Recruitment Agent

• Job Details:Managed participant data using proprietary software, improving intake accuracy by 15%. Coordinated communications across compliance and medical teams under strict timelines. Performed scheduling and reporting with zero audit flags during internal review.

Technical Sales & Support Agent – Fido Campaign

• Job Details:Provided bilingual tech support for wireless plans, billing, and basic troubleshooting. Exceeded sales targets by 18% through tailored upselling and proactive customer education. Improved customer retention via CRM insights and personalized service delivery.