HS
Hashem Sheir
IT Support Engineer at El Manar for Computer and Internet Services
Sharjah, United Arab EmiratesWork Experience
El Manar for Computer and Internet Services
Aug 2005 - Present -19 yrs
Egypt
- Job Details:Assembling, upgrading PCs, laptops, and installing system software and user applications. Diagnosing and resolving IT hardware, software, and networking issues. Printers installation, configuration, troubleshooting and refill. Configuring network devices for home users (routers, access point, and cable crimping). Setting up routers, switches, and Wi-Fi networks. Installing and configuring CCTV systems. Sales of computer hardware, laptops, printers, accessories, home network devices and CCTV systems.
Technical Support for Internet ADSL and VDSL Home User
El Manar for Computer and Internet Services
Aug 2005 - Aug 2022 -17 yrs
Egypt
- Job Details:Provided ongoing technical support for 1000+ home internet users to ensure seamless connectivity, uninterrupted service for WE and Etisalat service providers. Configuring and setting up routers, access points and delivering them to customers. Managing contracts with new customers and providing internet services.
Microsoft Windows and MS Office Trainer
Rashid Computer Training Center
Aug 2001 - Aug 2005 -4 yrs
Egypt
- Job Details:Trained novice users in Microsoft Windows and MS Office.
Education
Bachelor's Degree in Electrical Engineering
Benha UniversityJan 1997 28 yr 7 Months
Skills
- PC/Laptop assembly
- Upgrading and printer support
- CCTV Configuration
- installation and troubleshooting
- Customer support and problem-solving skills
- Providing on-site and remote technical support
- Windows server administration and server maintenance
- Configuration of routers, switches, access points
- Ability to work under pressure
- Manage multiple tasks