HH
Hasan Hamed
Technical Support Representative
EgyptWork Experience
Technical Support Representative
Vroot
Nov 2024 - Feb 2025 -3 months
Egypt
- Job Details:Installed and configured servers, switches, routers, IP phones, 4G modems, printers, and other IT infrastructure to support daily operations. Assisted with system maintenance, network troubleshooting, and documentation of IT procedures to enhance performance and reliability. Reduced average ticket resolution time by 20%, improving IT response from 2.5 to 2.0 hours.
Telecom Egypt
Jul 2020 - Jun 2024 -3 yrs, 11 months
Egypt
- Job Details:Diagnosed and resolved issues related to ADSL, mobile networks, fiber optics, landlines, and cabinet faults, ensuring minimal downtime and improved customer satisfaction. Installed, configured, and troubleshot networking equipment including routers, switches, FTTH devices, printers, and Avaya systems; provided both remote and on-site technical support. Maintained detailed technical documentation, collaborated with cross-functional teams to enhance service quality, and mentored new team members to support continuous improvement.
Skills
- Firewall Management
- Network Security
- Linux
- Windows Server
- VPN setup
- Traffic Analysis
- threat detection
- SIEM Platforms
- Routing & Switching
- Analytical Thinking
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Training & Certifications
Network Security Engineer Diploma
PrivSec Solutions·2025Intensive Training Program
ITI·2025Microsoft Certified Solutions Associate (MCSA)
ITI·2025CCNA 200-301
CBT Nuggets·2024Fortinet FortiManager 7.4 Administrator
Fortinet·2024Fortinet FortiAnalyzer 7.4 Administrator
Fortinet·2024Fortinet Certified Professional Network Security
Fortinet·2024Fortinet Fortigate 7.4 Administrator
Fortinet·2024