Basic Info

Shady Saleh

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Telesales Agent at BDO Esnad Outsourcing

Experience Details

Telesales Agent

Marketing/PR/Advertising

Entry Level

Marketing new plans for an established company in Australia, dealing with different types of clients and enhancing the company's reputation and improve cilents' satisfaction about the company's strategies.


Company Details

BDO Esnad Outsourcing (multinational)

Egypt

N/A

Outsourcing/Offshoring

N/A

Jun 2015 to Jul 2015 (1 month)
Call Center Agent at E.C.C.O Outsourcing

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

1 - Handle customer's complaints

2 - Giving information about the company's new pricing plans and offers


Company Details

E.C.C.O Outsourcing

Cairo, Egypt

101-500 employees

Telecommunications, Consumer Services

N/A

Jul 2014 to Aug 2014 (1 month)

Education

College Diploma in Law & Economics

Education Details

College Diploma

Law & Economics

Institute of Law and Economics (ILE), Faculty of Law, University of Hamburg, Germany, Germany

Not specified

Economics of Constitutions Economics of Religion Economics of Refugees CV and Career building Institutional Economics

A Summer School at the University of Hamburg that included courses like (Institutional Economics, Economics of Constitutions, Economics of Religion, Law & Economics of the Arab Region, ...etc)

Institute of Law and Economics (ILE), Faculty of Law, University of Hamburg, Germany
2016 - 2016
BA in Political Science

Education Details

BA

Political Science , Economics

Faculty of Economics and Political Science, Cairo University, Egypt

B / Very Good / 75 - 85%

International Relations Political Theory Comparative Political Systems Foreign Policy Microeconomics Institutional Economics Diplomatic and Consular Systems International Law

Bachelor Degree in Political Science as a major and Economics as a minor with cumulative 3.0 GPA (B)

Faculty of Economics and Political Science, Cairo University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

The Secondary Military School

Egypt

2012

A / Excellent / 85 -100%

High School Certificate with cumulative 4.0 GPA (A+)

The Secondary Military School
2012

Training and Courses

Training/Course Details

Improving Student's Skills And Abilities & Discussing The Student Regulations Course

Oct 2013

Student Unions Of Cairo University

N/A

Training/Course Details

Negotiation And Convincing Skills Course

Dec 2013

Public Adminstration Research Center (P.A.R.C)

N/A

Training/Course Details

Training Program Of Diplomatic And Consular Relations " International Arbitration Adviser "

Feb 2014

Geneeva Center Of Internatioal Arbitration

N/A

Training/Course Details

Politics School Training

Feb 2014

Egyptian Democratic Institution

N/A

Training/Course Details

English Language Conversation Course

Oct 2013

Berlitz

N/A

Training/Course Details

Training Program At Al- Ahram Center For Political And Strategic Studies

Aug 2014

Al- Ahram Center For Political And Strategic Studies

N/A

Training/Course Details

Training Program At The Arab Forum For Alternatives Center

Sep 2014

The Arab Forum For Alternatives Center

N/A

Training/Course Details

Training Program At The Arabic Center For Political Studies And Researches

Sep 2014

The Arabic Center For Political Studies And Researches

N/A

Training/Course Details

Trainee At The National Bank Of Egypt "NBE"

Sep 2015

National Bank of Egypt "NBE"

N/A

Training/Course Details

Training Program Of International Crises Management At Skills Development And Entrepreneur Unit At Faculty Of Economics And Political Science

Feb 2016

Skills Development And Entrepreneur Unit At Faculty Of Economics And Political Science

N/A

Training/Course Details

Training Program Of Security And Strategic Studies At Skills Development And Entrepreneur Unit At Faculty Of Economics And Political Science

Mar 2016

Skills Development And Entrepreneur Unit At Faculty Of Economics And Political Science

N/A

Training/Course Details

Training program on E-Commerce and on the services of the Egyptian International Trade Point

Jul 2016

International Trade Point, Ministry of Trade and Industry

N/A

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Last update was today

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Profile Skills and Keywords

AnalyticalArabicBDO Esnad OutsourcingCall Center AgentConsumer ServicesCustomer ServiceDetails-orientedEconomicsEnglishEnglish Language Conversation CourseImproving Student's Skills And Abilities & Discussing The Student Regulations CourseLaw & EconomicsMarketingMicrosoft ExcelMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNegotiation And Convincing Skills CourseNegotiatorOffshoringOrganizerOutsourcingPolitical SciencePolitics School TrainingPresenterSpanishSupportTelecommunicationsTelesales AgentTrainee At The National Bank Of Egypt "NBE"Training Program At Al- Ahram Center For Political And Strategic StudiesTraining Program At The Arab Forum For Alternatives CenterTraining Program At The Arabic Center For Political Studies And ResearchesTraining Program Of Diplomatic And Consular Relations " International Arbitration Adviser "Training Program Of International Crises Management At Skills Development And Entrepreneur Unit At Faculty Of Economics And Political ScienceTraining Program Of Security And Strategic Studies At Skills Development And Entrepreneur Unit At Faculty Of Economics And Political ScienceTraining Program On E-Commerce And On The Services Of The Egyptian International Trade Point

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

1-3 years

Microsoft Windows

Microsoft Windows

: Intermediate

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Negotiator, Presenter, Organizer, Details-oriented

Online Presence

https://www.facebook.com/shady.saleh.73

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