Basic Info

Heba arafa

6 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Dedicated customer support at Orange

Experience Details

Dedicated customer support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Orange (multinational)

Egypt

More then 1000 employees

Information Technology Services

N/A

Sep 2008 to present (8 years 3 months)

Education

Bachelor's Degree in Electronics and communication

Education Details

Bachelor's Degree

Electronics and communication

Faculty of Engineering, Alexandria University, Egypt

B / Very Good / 75 - 85%

Electronics and communication

N/A

Faculty of Engineering, Alexandria University
1999 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sainte Jeanne Antide

Egypt

1999

A / Excellent / 85 -100%

N/A

Sainte Jeanne Antide
1999

Certifications

Certificate details

unix adminstrator

Apr 2009

N/A

N/A

N/A

N/A

Certificate details

ibm lotus notes 8.5 administrator

Sep 2011

N/A

N/A

N/A

N/A

ccna
Apr 2013

Certificate details

ccna

Apr 2013

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

ccna

May 2012

national education network

N/A

This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Profile Skills and Keywords

Business-orientedCcnaCiscoCommunication SkillsCommunicatorCustomer ServiceCustomer-orientedDedicated Customer SupportElectronics And CommunicationEnglishFitnessFrenchGymnasticsHandles StressIbm Lotus Notes 8.5 AdministratorInformation TechnologyInformation Technology ServicesListening To MusicLotus NotesMicrosoft OfficeNovels ReadingOrangeProblem SolverShoppingSupportTravelUNIXUnix Adminstrator

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Lotus Notes

Lotus Notes

: Advanced

: Medium

:

1-3 years

Communication Skills

Communication Skills

: Advanced

: High

:

5-7 years

UNIX

UNIX

: Intermediate

: High

:

1-3 years

Cisco

Cisco

: Beginner

: High

:

Less than 1 year

Fields of Expertise

information technology

information technology

: Advanced

: High

:

3-5 years

Key Skills

Business-oriented, Communicator, Customer-oriented, Problem Solver, Handles Stress

Like heba`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Heba's full profile and find more great talent and professionals to join your team.