Basic Info

Hany Wissa

9 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Consultant at ITWORX

Experience Details

Technical Consultant

Installation/Maintenance/Repair

Experienced (Non-Manager)

- Working now on Big Projects for ITWORX at the moment as a technical consultant and acting as a project manager for some of them.
- Outsourced full time to Vodafone International Services (VIS) for 2 years as a Hyperion Technical Support Engineer.
- Outsourced full time to Vodafone International Services (VIS) for 8 months as WIAM (IDM) Service Manager.
- Outsourced full time to Vodafone International Services (VIS) For 3 years and 11 months as a System Engineer: Enterprise Applications.


Company Details

ITWORX (multinational)

Cairo, Egypt

501-1000 employees

Computer Software, Information Technology Services, Telecommunications

http://www.itworx.com/

Apr 2011 to present (6 years 4 months)
System Engineer: Enterprise Applications at Vodafone International Services (VIS)

Experience Details

System Engineer: Enterprise Applications

Customer Service/Support

Experienced (Non-Manager)

• Providing Global IT support for Vodafone Enterprise & Web Applications for all branches of Vodafone Companies around the world
• Maintaining the availability of the applications and their hosted servers (on Windows platform)
• Troubleshooting and fixing database related issues..
• Executing standard requests for database operations
• Handling all user access managements requests and incidents on Active directory for different domains
• Performing all possible technical troubleshooting steps to solve the problems and service requests
• Managing all system components including IIS.
• Checking the replication of user accounts and their profiles between local active directory and Central authentication system (SSO) and finally the provisioning to the different web applications
• Solving the user/groups access issues the different sections on the applications
• Providing technical and functional support to the local web administrators for adding or modifying the web contents (pages, portlets, and content items).
• Troubleshooting & facilitating the Infrastructure and connectivity issues remotely for the countries (DNS,Proxy, Firewalls)
• Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to solve the incidents
• consulting with deployment teams in Germany as appropriate
• Ensure that the technical solution and root cause are clear and logic
• Prioritizing and managing several open cases at one time based on agreed Service Levels.
• Ensure that all incidents are solved within the agreed SLA
• Update the technical documentation and the team knowledge base.


Company Details

Vodafone International Services (VIS)

Egypt

N/A

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/P19201651461361728062647

Aug 2013 to Jun 2017 (3 years 10 months)
WIAM (IDM) Service Manager at Vodafone International Services (VIS)

Experience Details

WIAM (IDM) Service Manager

Operations/Management

Manager

- Ensure regular insight into Customer Satisfaction is gained.
- Work with Local Markets & Business stakeholders as well as all WIAM technical teams to continuously improve WIAM Service.
- Quality assure present Markets Service Reporting & conduct Local Markets Service Review Meetings (at least on a monthly basis, if required on a higher frequency).
- Gather Local Markets requirements & concerns regarding WIAM Operations.
- Be responsible for Handling of Local Markets Incident & Change escalations.
- Be the Point of contact for the Local Markets for Incident and Change escalations
- Co-ordinate Communication of Problem Root Cause Analysis & Solution to Local Markets.
- Ensure information management into and out of the Local Markets is appropriate and correct.
- Ensure smooth and seamless support transition from project phase into Hyper care stabilization phase and finally into business as usual.
- Run Hyper care Go Live Operations (GLO) calls during Hyper care period.
- Supports regression testing phases in local market towards group function requirements
To have the power to downgrade and upgrade ticket priorities, depending on SLA, business impact and responses from the customer.


Company Details

Vodafone International Services (VIS)

Egypt

N/A

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/P19201651461361728062647

Jun 2015 to Feb 2016 (8 months)
Technical Support Engineer at Vodafone International Services (VIS)

Experience Details

Technical Support Engineer

Customer Service/Support

Experienced (Non-Manager)

Working on Hyperion projects in Vodafone Germany and UK with EPM team in Vodafone Germany:

- Install, Implement, customize and troubleshoot these Hyperion products (Planning, Essbase Analytic Server, EPMA, Workspace, EAS - Essbase Administration Services Server and Client Console, FDM-Financial Data Quality Management, HSS-Hyperion Shared Services).

- Working with these Hyperion products EPM 11.1.1.3 towards different infrastructures such as Operating Systems (32 and 64 Bit) for MS Windows Server Systems.

- Provide technical support on issues relating to queries/problems about the Hyperion products and related modules to which the support analyst is assigned. Manage and ensure the timely resolution of Service Requests raised by customers, partners and consultants on Hyperion products related issues.


Company Details

Vodafone International Services (VIS)

Egypt

N/A

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/P19201651461361728062647

Apr 2011 to Mar 2013 (1 year 11 months)
Experienced Hyperion Consultant at Raya International Services

Experience Details

Experienced Hyperion Consultant

Installation/Maintenance/Repair

Experienced (Non-Manager)

-Experienced Hyperion Consultant & Hyperion Team Leader:

• Worked as Experienced Hyperion Consultant on 2 projects:
-Assess the requirements and preparation of technical design documents.
-Involved in identifying plan types, identifying dimensions and security designs.
-Installed and configured System 9x/11x
-Create web forms in planning
-Create task list for business user’s requirement.
-Create security model and assign security to users in Hyperion Planning and Hyperion Essbase.
-Deploy application into production environments.


• As Hyperion Team Leader:
I've trained and mentored all the new hire employees and I was the team leader for all the Hyperion team in Raya International Services.

• I've gave Hyperion training courses for some teams.


Company Details

Raya International Services

Egypt

501-1000 employees

Information Technology Services

http://www.rayacorp.com/ShowPage.aspx?PID=22

Apr 2010 to Mar 2011 (11 months)
Hyperion Technical Support Engineer at Oracle Support Egypt

Experience Details

Hyperion Technical Support Engineer

Customer Service/Support

Entry Level

• I was the Expert Support Engineer for the Hyperion Financial Reporting problems for customers all over the EMEA zone.
• I've mentored new hire employees.
• I've handled critical issue for very big customers like HSBC in UK and The Ministry of Finance in Ukraine.
• Help the whole team of Hyperion in issues that are related to Financial Reporting part.
• Provided professional service request handling through applying Oracle Diagnostics Methodology
• Provided technical support on issues relating to queries/problems about the Hyperion product & related modules
• Managed and ensured the timely resolution of service requests raised by customers, partners and consultants
• Researched & reproduced technical issues to identify product defects in accordance with global standards
• Completed any necessary follow-up activities and reduced escalations
• Managed customer expectations throughout the service request lifecycle in accordance with global standards
• Maintained up-to-date and in-depth knowledge of new releases for the assigned product and any related modules
• Contributed to Knowledge Management content creation and maintenance
• Participated in product testing and support of beta customers if required


Company Details

Oracle Support Egypt

Egypt

More then 1000 employees

Information Technology Services

www.oracle.com

Apr 2008 to Apr 2010 (2 years)

Achievements


University Graduation Project: "Inventory Control System, Using ORACLE 9i" My Role: Analysis, Design, Database Implementation, Forms & Reports Implementation, Establishing Network, Making Security issues Project Grade: Excellent

Education

MBA in Business Administration

Education Details

MBA

Business Administration

XploreNations Bible College, Egypt

Not specified

N/A

N/A

XploreNations Bible College
2017 - 2019 (Expected)
Bachelor's Degree in Computer Science

Education Details

Bachelor's Degree

Computer Science

El Shorouk Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

El Shorouk Academy
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Farouk Omar

Egypt

2003

A / Excellent / 85 -100%

N/A

Farouk Omar
2003

Certifications

Certificate details

Hyperion System 9 BI+ 9.3 Administrator

Oct 2008

N/A

N/A

N/A

Oracle

N/A

Certificate details

Hyperion Planning Support Specialist

Oct 2010

N/A

N/A

N/A

Oracle

N/A

Certificate details

Hyperion Essbase Support Specialist

Nov 2010

N/A

N/A

N/A

Oracle

N/A

Certificate details

Oracle Forms 9i Developer Certified Professional

Dec 2007

N/A

N/A

N/A

Oracle

N/A

Training and Courses

Training/Course Details

Hyperion Training

Jun 2008

Oracle Uk

• Hyperion BI+ Install & administration • Basic Workspace • Essbase Install and Config to Financial Reporting • Planning Install and Config to Financial Reporting • Hyperion Financial Management Install and Config to Financial Reporting • Hyperion Financial Reporting admin course (The main course) • Hyperion Financial Management Specific Financial Reporting admin • Planning Specific Financial Reporting admin • Siebel • WebLogic basics • WebSphere basics • Advanced Workspace • Advanced WebLogic • SQL • Oracle 10G Web Apps • Shared Services/External Authentication (LDAP, CSS) • Advanced WebSphere

Training/Course Details

Oracle Developer 9i

Jul 2006

Ismailia Academy

N/A

This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

ARISArabicBusiness AdministrationCarsComputer ScienceComputer SoftwareCustomer ServiceCustomer-orientedETresauryEnglishExperienced Hyperion ConsultantHyperionHyperion Essbase Support SpecialistHyperion Planning Support SpecialistHyperion System 9 BI+ 9.3 AdministratorHyperion Technical Support EngineerHyperion TrainingITWORXInformation Technology ServicesInitiativeInstallationMBAMaintenanceManagementMicrosoft InfrastructureMicrosoft OfficeMicrosoft SQL ServerMicrosoft WindowsOffice 365OracleOracle Developer 9iOracle Forms 9i Developer Certified ProfessionalOrgPlusProblem SolverQuality CenterRepairSupportSupportiveSwimmingSystem Engineer: Enterprise ApplicationsTeam PlayerTechnical ConsultantTechnical Support EngineerTelecommunicationsTravelTrouble ShootingWIAM (IDM) Service Manager

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Medium

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: High

:

More than 7 years

Hyperion

Hyperion

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: Medium

:

3-5 years

Oracle

Oracle

: Advanced

: Medium

:

3-5 years

Office 365

Office 365

: Intermediate

: High

:

1-3 years

Fields of Expertise

Trouble Shooting

Trouble Shooting

: Expert

: Extreme - I love it!

:

5-7 years

Hyperion

Hyperion

: Expert

: Extreme - I love it!

:

5-7 years

Quality Center

Quality Center

: Advanced

: Medium

:

1-3 years

OrgPlus

OrgPlus

: Advanced

: High

:

3-5 years

Microsoft Infrastructure

Microsoft Infrastructure

: Intermediate

: High

:

1-3 years

ARIS

ARIS

: Intermediate

: Medium

:

3-5 years

eTresaury

eTresaury

: Intermediate

: Medium

:

1-3 years

Key Skills

Customer-oriented, Initiative, Problem Solver, Team Player, Supportive

Online Presence

http://www.linkedin.com/in/hanywissahttp://twitter.com/hanywissa

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