Basic Info

Hany Khatab

11 years

Samannoud, Egypt

Bachelor's Degree

Manager

Work Experience

Operation Supervisor at VASCO Worldwide

Experience Details

Operation Supervisor

Tourism/Travel

Manager

Vasco Worldwide and VFS Tasheel are a collaborative enterprise formed by Tasheel and VFS Global, leveraging the increased specialization of capabilities, globalization and value optimization of the two successful entities. The company specializes in managing and administrating the Visa Application and Delivery process on behalf of various Government Diplomatic missions, Embassies and Consulates. In addition, it offers a gamut of Value added services to travelers.

Operation Supervisor Duties & Responsibilities

Managing the Premium Lounges (Silver, Gold and Platinum Lounges) to make sure our applicants are submitting their applications in a warm hospitality atmosphere.
Driving operational, visual and customer service standards in store.
Implementing Location compliance and health and safety procedures.
Recognizing and rewarding good staff performance.
Managing the store profit & loss account within budget.
Entertain queries of walk-in customers and provide them with all information regarding the product.
Attending customer complaints and analyzing its problem with the solution.
Location Merchandising, ensuring all items displayed is of high standards and creates visual impact to prospective and non-prospective buyers.
Monitors inventories and back-up stocks in order to ensure that products are always available in the Store.
Preparing Weekly trade reports to analyze and view weak and strong points of the store.
Tracking all moving and non-moving items in order to create bundle offers to increase daily sales.
Monitoring Staff performance and giving them proper motivation to exceed individual targets.
Conducts training to the newly joined staffs about Company policies.
Reports weekly to the Retail Manager about how the store is performing against the set target.
Builds harmonious relationship and camaraderie with colleagues and staff to achieve sales target every month.


Company Details

VASCO Worldwide (multinational)

Dubai, United Arab Emirates

501-1000 employees

Travel and Tourism

N/A

Sep 2013 to Aug 2015 (1 year 11 months)
Sales Supervisor at Axiom Telecom

Experience Details

Sales Supervisor

Sales/Retail

Manager

Axiom Telecom is one of the biggest and largest distributors of mobiles and wireless products in the Middle East, in addition to mobile retail and distribution, Axiom is also a strategic partner of telecom service providers, DU in UAE, and Mobily in Saudi Arabia. Axiom Telecom specializes in mobile phones, tablets and operator service.

Sales Supervisor Duties & Responsibilities

 Entertain queries of walk-in costumers and provide them with all information regarding the product.
 Attending customer complaints and analyzing its problem with the solution.
 Makes promotions to increase sales and transactions.
 Gives demo’s to prospective and non-prospective buyers.
 Store Merchandising, ensuring all items displayed is of high standards and creates visual impact to prospective and non-prospective buyers.
 Monitors inventories and back-up stocks in order to ensure that products are always available in the Store.
 Preparing Weekly trade reports to analyze and view weak and strong points of the store.
 Tracking all moving and non moving items in order to create bundle offers to increase daily sales.
 Monitoring Staff performance and giving them proper motivation to exceed individual targets.
 Conducts training to the newly joined staffs about Company policies and technical specifications of Mobile handsets.
 Reports weekly to the Retail Manager about how the store is performing against the set target.
 Builds harmonious relationship and camaraderie with colleagues and staff to achieve sales target every month.


Company Details

Axiom Telecom (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Retail

N/A

Mar 2007 to Aug 2013 (6 years 5 months)

Education

College of Engineer in Electronics and Communication Department

Education Details

College of Engineer

Electronics and Communication Department

Tanta University, Egypt

Not specified

Electronics and Communication Department

N/A

Tanta University
1997 - 2002

Training and Courses

Training/Course Details

Customer service excellence

Feb 2014

VASCO Worldwide

N/A

Training/Course Details

RDD ( Retail development department )

Apr 2008

Axiom Telecom

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAxiom TelecomBusiness DevelopmentBusiness DevlopementBusiness PlanningCreativeCustomer ServiceCustomer Service ExcellenceElectronics And Communication DepartmentEnglishLeaderLeadershipOperation SupervisorPlannerProblem SolverRDD ( Retail Development Department )RetailSalesSales ManagementSales SupervisorSwimmingTeam ManagementTeam PlayerTourismTravelTravel And TourismTravellingVASCO WorldwideWatching Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Business Development

Business Development

: Expert

: Extreme - I love it!

:

More than 7 years

Business Planning

Business Planning

: Expert

: Extreme - I love it!

:

More than 7 years

Leadership

Leadership

: Expert

: Extreme - I love it!

:

More than 7 years

team management

team management

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

business devlopement

business devlopement

: Expert

: Extreme - I love it!

:

More than 7 years

customer service

customer service

: Expert

: Extreme - I love it!

:

More than 7 years

sales management

sales management

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Planner, Creative, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/pub/hany-khatab/b0/339/454

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