HANY mohamed amen

IT EngineerFull Time

• Job Details:Providing technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software. Creating a robust, easy-to-use platform for end-users to request support, resolving more complex end user problems immediately, serving as escalation point for most difficult service desk issues as well as employing faster methods of managing service tickets. Maintaining a highly responsive help desk system in place that properly tracks and manages IT issues so IT teams can quickly address and resolve issues. Ensuring the IT infrastructure and facilities in good health and deliver on-time support to hospitals and medical staff. Proactively pursuing department/company training and preparing training agenda, course references materials and the presentation to ensure expected progress on learning plan. Participating in training end users, faculty, and technical and non-technical staff on different IT policies and procedures and how to avoid damage to system configuration, software and hardware.

SUITABILITY ENGINEERFull Time

• Job Details: Provided, with full responsibility and accountability of design and technical services that are in compliance with the latest codes, standards and safety regulations for all stages of project life cycle.  Gained the knowledge necessary to work safely, with consideration for others and for the environment.  Responsible for all technical site suitability studies associated project for coordinating activities to support negotiation and contract requirements as well as timelines.  Prepared Suitability Reports and submitted to functional team to discuss suitable conditions and methodology.