Basic Info

Hany Hasan

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT services engineer at IT fusion

Experience Details

IT services engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

- Working as a part of Services support team ( out Source ) .
- every member resides in a separate client organization to support his Company I.T Service Needs.
- opening technical users tickets , and resolve any technical issues
- training the users on their Apps
- Administering the network and systems infra structure
- maintaining any malfunctioned devices (desktops ,laptops, Printers, scanners, network devices )
- checking day to day the backup plans , and make security check through our servers ( Domain controller server ,system server , TMG server ,file Server and Antivirus server )
- Make diagrams for Network Infrastructure to explain and describe the network devices locations.


Company Details

IT fusion

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Dec 2014 to present (2 years)
I.T Specialist / Technical Support at IBN SINA PHARMA

Experience Details

I.T Specialist / Technical Support

IT/Software Development

Experienced (Non-Manager)

Help users in organization to do their tasks efficiently as well as to identify, troubleshoot and resolve problems encountered by end users of various areas such as, desktop systems, users of applications, co-location network communications, Internet and other computer technology. Fixing problems and proactive to in trying anticipating likely problems, find malfunctions, interruptions or network such as communications, revision levels, compatibility, configurations and capacities , as well as the company software system "AS400".


Company Details

IBN SINA PHARMA

Ismailia, Egypt

501-1000 employees

Wholesale Trade

N/A

Sep 2011 to Nov 2014 (3 years 2 months)
IT Technical Support at MG Egypt for garments

Experience Details

IT Technical Support

IT/Software Development

Experienced (Non-Manager)

Help users in organization to do their tasks efficiently as well as to identify, troubleshoot and resolve problems encountered by end users of various areas such as, desktop systems, users of applications, co-location network communications, Internet and other computer technology. Fixing problems and proactive to in trying anticipating likely problems, find malfunctions, interruptions or network such as communications, revision levels, compatibility, configurations and capacities.


Company Details

MG Egypt for garments

Ismailia, Egypt

501-1000 employees

Manufacturing

N/A

Nov 2009 to Aug 2011 (1 year 9 months)

Achievements


- Working as a part of Services support team ( out Source ) .
- every member resides in a separate client organization to support his Company I.T Service Needs.
- opening technical users tickets , and resolve any technical issues
- training the users on their Apps
- Administering the network and systems infra structure
- maintaining any malfunctioned devices (desktops ,laptops, Printers, scanners, network devices )
- checking day to day the backup plans , and make security check through our servers ( Domain controller server ,system server , TMG server ,file Server and Antivirus server )
- Make diagrams for Network Infrastructure to explain and describe the network devices locations.



- Working as a part of I.T Specialist Team .
- every member resides in a separate Branch of the company .
- resolve any user technical issues
- training the users on their Apps
- Administering the network and systems infra structure
- maintaining any malfunctioned devices (desktops ,laptops, Printers, scanners, network devices )
- checking day to day the backup plans , and make security check through our servers ( Domain controller server ,system server “AS400 /DB2 )
- Make diagrams for Network Infrastructure to explain and describe the network devices locations.
- supporting users with an updated antivirus application.
- Administering clients mail on “ louts notes mail system “
- supporting the leased line network.



Education

Passed Preliminary MA Exams in Information Systems

Education Details

Passed Preliminary MA Exams

Information Systems

Sadat Academy for Management Sciences, Egypt

C / Good / 65 - 75%

Decision making and support systems Expert systems Data security new technologies in designing IS infrastructure mobile electronic business management Information networks management

N/A

Sadat Academy for Management Sciences
2007 - 2009
Information Systems in Information Systems

Education Details

Information Systems

Information Systems

Sadat Academy for Management Sciences, Egypt

C / Good / 65 - 75%

N/A

N/A

Sadat Academy for Management Sciences
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ismailia Secondary School

Egypt

2000

B / Very Good / 75 - 85%

N/A

Ismailia Secondary School
2000

Certifications

MCP
Mar 2008

Certificate details

MCP

Mar 2008

N/A

N/A

N/A

prometric international training center

N/A

MCTS
Mar 2008

Certificate details

MCTS

Mar 2008

N/A

N/A

N/A

prometric international training center

N/A

Certificate details

Oracle Application server 10G administration Certified Professional

May 2009

N/A

N/A

N/A

Orascom international training center

N/A

Certificate details

Soft skills certified (team work – presentation – marketing... etc.)

May 2008

N/A

N/A

N/A

Cambridge international college

N/A

English Course
Jun 2009

Certificate details

English Course

Jun 2009

N/A

N/A

N/A

ELS Languages Centers

- General English course level 105
- Conversation course
- Effective business writing course

Training and Courses

Training/Course Details

management

Aug 2005

Arab contractors

training in all managerial departments

This profile is fresh!
Last update 17 days ago.

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Profile Skills and Keywords

AnalyticalArabicCreativeEnglishEnglish CourseHelpdeskI.T Specialist / Technical SupportITIT Services EngineerIT StudiesIT Technical SupportInformation SystemsInformation Technology (IT)Information Technology ServicesInstallationInteractiveLearningMCPMCTSMaintenanceManagementManufacturingMicrosoft OfficeNetworkingOracle Application Server 10G Administration Certified ProfessionalPlannerProblem SolverReadingRepairSoft Skills Certified (team Work Presentation Marketing... Etc.)Software DevelopmentSportsSystem AdministrationSystem AdminstrationTechnical SupportWholesale Trade

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

MCTS

MCTS

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

System Administration

System Administration

: Expert

: Extreme - I love it!

:

3-5 years

Networking

Networking

: Expert

: Extreme - I love it!

:

3-5 years

MCP

MCP

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

helpdesk

helpdesk

: Expert

: Extreme - I love it!

:

More than 7 years

technical support

technical support

: Expert

: Extreme - I love it!

:

More than 7 years

system adminstration

system adminstration

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Planner, Creative, Problem Solver, Interactive

Online Presence

https://eg.linkedin.com/in/hany-hasan-26b86320

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