Basic Info

Hany Fathy

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Recruitment Specialist at Souq.com

Experience Details

Senior Recruitment Specialist

Human Resources

Experienced (Non-Manager)

 Assist in planning & directing the activities of human resources required to develop, deliver, and support Recruitment & Organization Development.
 Responsible for fulfilling existing opening vacancies and future job opportunities to ensure the recruitment & hiring process is in line with the manpower plan & company budget.
 Prepare and post jobs to appropriate job board/newspapers/colleges etc
Source and attract candidates by using databases, social media etc
 Onboard new employees in order to become fully integrated
 Monitor and apply recruiting best practices
 Responsible for conducting CBI interviews for new applicants to insure selection of the best caliber.
 Keep an updated database of current CVs through head hunting, employment fairs and online job posting.
 Provide analytical and well documented reports to the rest of the team
 Act as a point of contact and build influential candidate relationships during the selection process
 Creating & developing the Company Surveys.
 Conducting Exit Interviews, reporting/ escalating special cases for concerned parties for quick action, coordinating for retention in case any , generating and presenting Exit Interview results analysis on Quarterly basis.
 Creating Job descriptions by conducting job analysis and determining the list of competences




Company Details

Souq.com

Cairo, Egypt

101-500 employees

Marketing and Advertising

N/A

Oct 2015 to present (1 year 2 months)
HR Specialist - Recruitment at Raya Contact Center, Raya Holding Site

Experience Details

HR Specialist - Recruitment

Human Resources

Experienced (Non-Manager)

 Supervise & assign work activities to direct subordinates (Recruiters & Screeners).
 Conduct interviews with senior operation (Account Managers & Supervisors) and with supporting departments (HR, Accounting, Quality, Workforce, Training & IT)
 Manage RCC Hurghada Site remotely & handling recruitment, training & quality functions.
 Sourcing & conducting interviews for 10 differenct languages (Ex : Bulgarian, Greek, portuguese, Romanian, Spanish, Russian, Turkesh, French, Italian & Surbian)
 Perform searches for qualified candidates according to relevant job criteria, using databases, Internet recruiting resources, walk ins, media, employee referrals & attending employment fairs.
 Coordinate with Operations & candidates accepted from first interview for scheduling second interview.
 Audit on the filling of the candidates documents required as per the COPC approach
 Update the Recruitment metrics on monthly basis to measure the On Time and Recruitment Quality as per the COPC Approaches.
 Handled project of launching new Call Centers in Assiut in terms of ( recruitment & selection)
 Perform other related Duties (Related to Personnel and Payroll & C&B).


Company Details

Raya Contact Center, Raya Holding Site

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2013 to Sep 2015 (2 years 7 months)
Organizational Development Administrator at Raya Contact Center , Holding site

Experience Details

Organizational Development Administrator

Human Resources

Experienced (Non-Manager)

 Administering Staff feedback programs including: 1- Employee Satisfaction Survey & Skip level Program; Updating the survey questions, launching, following up on achievement, generating and presenting results analysis. 2.Conducting skip level meetings
2- Administering Exit interview Program; Conducting Exit Interviews, reporting/ escalating special cases for concerned parties for quick action, coordinating for retention in case any , generating and presenting Exit Interview results analysis on Quarterly basis.
 Acts as main focal point for the motivational /engagement programs coordination:
1- Administering the IOR program in terms of responding to employees, filtration of ideas, presenting Ideas to HR Manager for final filtration and management voting
2- Responsible for coordination the Top Performers program; beginning with the consolidation of nominations, verifying nominations and coordination for the announcement and event.
 Announcing the welcome on board program
 Administering Performance Management System which includes: 1- Following up on One on One forms and auditing on its proper implementation and timeliness. 2- Monitoring the performance of the Operations team on monthly basis and ensuring Operations are documenting the proper action plans though the one on Ones.
3- Coordination for the performance appraisal run : preparing eligibility calculation sheet, launching and consolidation of results.
 Responsible for accurate reporting to Staff Absenteeism and Attrition and the associated cost on Monthly basis to Table –F and the HR Head and preparing quarter and annual analysis in compliance with COPC Approach.
 Updating operations HC on LOB organization chart on monthly basis.
 Acting as Site Representative ( Maadi Park Site); 1- Responsible for managing MP site tours for VIP Visitors 2-Coordinating & resolving related site issues with the Ministry of Communication


Company Details

Raya Contact Center , Holding site

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jul 2010 to Feb 2013 (2 years 7 months)
Travel Agent at Teleperformance, Project Expedia Canada (expedia.ca) Cairo – Egypt

Experience Details

Travel Agent

Customer Service/Support

Entry Level

 Answering incoming calls received from Canada.
 Making flights, hotel reservations & offering car rental services
 Making any changes requested by customers; cancellation/changes, on flights reservations, car rentals and hotel bookings.
 Processing customers request using Expedia system, Sabre application, Navigator and Admin tools.
 Generating future credit for customers for any other travel services.
 Getting travel agencies information using Eureka application.
 Giving price quotations on flights, car rentals and hotel bookings ensuring lowest price for customers.
 Handling customer complains.
 Documentation for every call using Navigator and Sabre application.


Company Details

Teleperformance, Project Expedia Canada (expedia.ca) Cairo – Egypt

Cairo, Egypt

N/A

Travel and Tourism

N/A

Apr 2010 to Jul 2010 (3 months)

Education

Business Administration, G.P.A : 3.470 in Marketing

Education Details

Business Administration, G.P.A : 3.470

Marketing

Modern University For Technology and Information (MTI), Egypt

A / Excellent / 85 -100%

N/A

N/A

Modern University For Technology and Information (MTI)
2005 - 2009
BA in Marketing

Education Details

BA

Marketing

Modern University For Technology and Information (MTI), Egypt

A / Excellent / 85 -100%

N/A

N/A

Modern University For Technology and Information (MTI)
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amal Language School

Egypt

2005

B / Very Good / 75 - 85%

N/A

Amal Language School
2005

Certifications

HRM course
Dec 2012

Certificate details

HRM course

Dec 2012

Passed

N/A

N/A

Cambridge

Human Resources Management course at IMI (Cambridge certification)

Training and Courses

Training/Course Details

Business Writing

Mar 2011

Raya Acedemy

N/A

Training/Course Details

Advanced Excel

Jun 2011

Raya Acedemy

N/A

Training/Course Details

Scheduling and Planning (for potential senior positions)

Jun 2012

Raya Acedemy

N/A

Training/Course Details

Human Resources Management

Dec 2012

Cambridge, IMI

N/A

This profile is not updated!
Last update more than 2 months ago.

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Profile Skills and Keywords

AdaptiveAdvanced ExcelArabicBusiness WritingCustomer ServiceEnglishFlexibleHR Specialist - RecruitmentHRM CourseHuman ResourcesHuman Resources ManagementLeaderMarketingMarketing And AdvertisingMicrosoft OfficeNegotiatorOrganizational Development AdministratorPresenterProblem SolverScheduling And Planning (for Potential Senior Positions)Senior Recruitment SpecialistSupportTelecommunicationsTravel AgentTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Human Resources

Human Resources

: Little knowledge

: Little

:

5-7 years

Key Skills

Leader, Negotiator, Presenter, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAApvJpoBWIrl6FyObwfzfCz6OsMu_g75xK4&trk=nav_responsive_tab_profile

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