Basic Info

Hani Awad

More than 15 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

IT Operations Senior Manager at Palm Hills Developments

Experience Details

IT Operations Senior Manager

IT/Software Development

Manager

Head of the IT Operations Department with full accountability on IT Infrastructure services.
Supervising the System, Network, Security and Technical Support functions.
Responsible for the delivery of all IT Infrastructure services to business users.
Developing and enforcing IT Processes complying with ITIL.
Monitoring SLAs and KPIs for the IT Infrastructure Services.
Identifying backup strategy, risks and disaster recovery plan.
Presenting value added services, evaluating new technologies, and planning for new projects.


Company Details

Palm Hills Developments

Cairo, Egypt

501-1000 employees

Real Estate/Property Management

http://www.palmhillsdevelopments.com/

Apr 2015 to present (2 years 3 months)
IT Infrastructure Manager at Global Telecom Holding

Experience Details

IT Infrastructure Manager

IT/Software Development

Manager

Supervising the IT infrastructure and Datacenter operation including hardware and software.
Adopting ITIL to the IT Operation and developing IT Policies and Procedures.
Designing high availability solutions and performing capacity planning to maintain the SLA.
Presenting value added services, evaluating new technologies, and planning for new projects.
Identifying backup strategy and disaster recovery plan.
Maintaining currency of knowledge with state-of-the-art technology, equipment, and/or systems.


Company Details

Global Telecom Holding (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

www.gtelecom.com

Oct 2007 to Apr 2015 (7 years 6 months)
First Line Manager – Exchange Service Operation at Orange Business Services

Experience Details

First Line Manager – Exchange Service Operation

IT/Software Development

Experienced (Non-Manager)

Supervising Level 2 support team for the messaging customers.
Supporting Active Directory, IIS, OWA, ScanMail, IIFP, and Blackberry.
Backup/Restore using NetApp Filer, Snapmanager, and Legato Networker.
Defining the needs for the enhancements of the customer services for the Messaging service.
Participating in the conception and the implementation of customer services and projects.
Plan, coordinate and follow up with all involved teams for complex changes.


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

www.orange.com

Oct 2005 to Oct 2007 (2 years)
Helpdesk Supervisor and System Administrator at Siemens Limited

Experience Details

Helpdesk Supervisor and System Administrator

IT/Software Development

Experienced (Non-Manager)

Datacenter operation including Hardware and Software.
MS Active Directory design, management and support.
Mail System (MS Exchange 5.5 and MS Exchange 2003) design, management and support.
Supporting DNS, DHCP, IIS, File Servers, SQL, ERP, Oracle, ISA2000, MOM, SMS.
Helpdesk supervision, reporting and statistics
Project Management, Project controlling and technical documentation
Risk management and Disaster Recovery planning


Company Details

Siemens Limited (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.siemens.com

Oct 2000 to Oct 2005 (5 years)

Education

MBA in Business Administration

Education Details

MBA

Business Administration

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2010 - 2012
B.Sc. in Electronics & Communications

Education Details

B.Sc.

Electronics & Communications

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
1995 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College De La Salle

Egypt

1995

A / Excellent / 85 -100%

N/A

College De La Salle
1995

Certifications

ITIL V3
May 2010

Certificate details

ITIL V3

May 2010

N/A

N/A

N/A

N/A

PMP
Mar 2015

Certificate details

PMP

Mar 2015

N/A

N/A

1794204

PMI

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Active DirectoryArabicBackupBusiness AdministrationCloudCloud ComputingCreativeDatacenterDetails-orientedDisaster RecoveryElectronics & CommunicationsEnglishFirst Line Manager Exchange Service OperationFrenchGlobal Telecom HoldingHard WorkerHelpdesk Supervisor And System AdministratorHyperVITIT DatacenterIT InfrastructureIT Infrastructure ManagerIT ManagementIT Operation ManagementIT Operations Senior ManagerITILITIL V3Information Technology ServicesMBAMS Active DirectoryMS ClusterMS ExchangeMS HyperVMS SQLMessagingMicrosoftNetworkingOrange Business ServicesPMPProblem SolverProject ManagementProperty ManagementReal EstateSANServersSiemens LimitedSoftware DevelopmentStorageSupportiveTelecommunicationsVMwareVirtualizationWindows ClusterWindows Server

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

IT Infrastructure

IT Infrastructure

: Expert

: Extreme - I love it!

:

More than 7 years

Datacenter

Datacenter

: Expert

: Extreme - I love it!

:

More than 7 years

Servers

Servers

: Expert

: Extreme - I love it!

:

More than 7 years

Storage

Storage

: Expert

: Extreme - I love it!

:

More than 7 years

Messaging

Messaging

: Expert

: Extreme - I love it!

:

More than 7 years

Virtualization

Virtualization

: Expert

: Extreme - I love it!

:

More than 7 years

Cloud

Cloud

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft

Microsoft

: Expert

: Extreme - I love it!

:

More than 7 years

Windows Server

Windows Server

: Expert

: Extreme - I love it!

:

More than 7 years

MS Cluster

MS Cluster

: Expert

: Extreme - I love it!

:

More than 7 years

MS Active Directory

MS Active Directory

: Expert

: Extreme - I love it!

:

More than 7 years

MS Exchange

MS Exchange

: Expert

: Extreme - I love it!

:

More than 7 years

MS SQL

MS SQL

: Expert

: Extreme - I love it!

:

More than 7 years

MS HyperV

MS HyperV

: Expert

: Extreme - I love it!

:

More than 7 years

Vmware

Vmware

: Expert

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Expert

: Extreme - I love it!

:

More than 7 years

Backup

Backup

: Expert

: Extreme - I love it!

:

More than 7 years

ITIL

ITIL

: Advanced

: Extreme - I love it!

:

More than 7 years

PMP

PMP

: Advanced

: Extreme - I love it!

:

5-7 years

IT Management

IT Management

: Advanced

: Extreme - I love it!

:

More than 7 years

Disaster Recovery

Disaster Recovery

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

IT Infrastructure

IT Infrastructure

: Expert

: Extreme - I love it!

:

More than 7 years

IT Datacenter

IT Datacenter

: Expert

: Extreme - I love it!

:

More than 7 years

Windows Server

Windows Server

: Expert

: Extreme - I love it!

:

More than 7 years

Active Directory

Active Directory

: Expert

: Extreme - I love it!

:

More than 7 years

MS Exchange

MS Exchange

: Expert

: Extreme - I love it!

:

More than 7 years

Windows Cluster

Windows Cluster

: Expert

: Extreme - I love it!

:

More than 7 years

Servers

Servers

: Expert

: Extreme - I love it!

:

More than 7 years

Storage

Storage

: Expert

: Extreme - I love it!

:

More than 7 years

SAN

SAN

: Expert

: Extreme - I love it!

:

More than 7 years

MS SQL

MS SQL

: Expert

: Extreme - I love it!

:

More than 7 years

Virtualization

Virtualization

: Expert

: Extreme - I love it!

:

More than 7 years

VMware

VMware

: Expert

: Extreme - I love it!

:

More than 7 years

HyperV

HyperV

: Expert

: Extreme - I love it!

:

More than 7 years

Cloud Computing

Cloud Computing

: Advanced

: Extreme - I love it!

:

5-7 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

More than 7 years

ITIL

ITIL

: Advanced

: Extreme - I love it!

:

More than 7 years

IT Operation Management

IT Operation Management

: Advanced

: Extreme - I love it!

:

5-7 years

Disaster Recovery

Disaster Recovery

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Creative, Problem Solver, Details-oriented, Supportive

Online Presence

https://eg.linkedin.com/in/haninaiem

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