Hana salah Ahmed

Customer account management and follow-upFull Time

• Job Details:1- Establishing and maintaining strong, professional relationships with clients throughout the project lifecycle to ensure client satisfaction and repeat business. 2- Acting as the primary point of contact for assigned customer accounts, coordinating communication between clients and internal teams such as project management, procurement, and finance. 3- Providing timely and accurate updates to clients regarding project progress, schedules, milestones, and any issues or changes that may affect delivery. 4- Addressing client concerns, complaints, or requests promptly and effectively, coordinating with relevant departments to resolve problems and ensure smooth project execution. 5- Assisting with contract administration, ensuring all client agreements, change orders, and documentation are accurate, up-to-date, and properly filed. 6- Collaborating with the finance team to monitor invoicing, payment schedules, and outstanding balances, following up with clients to ensure timely payments. 7- Collecting and analyzing client feedback to identify areas for service improvement and communicating insights to management and project teams. 8- Preparing regular reports on account status, client interactions, and follow-up actions to keep internal stakeholders informed. 9- Identifying opportunities for upselling or cross-selling additional services to existing clients and supporting the sales team in client retention efforts.

Social Media Moderator and Executive AssistantFull Time

• Job Details:1- Oversee all social media channels (such as Facebook, Instagram, Twitter, WhatsApp, and others), reviewing and moderating user-generated content, including comments, messages, images, and videos, to maintain a positive brand image and ensure community guidelines are followed. 2- Respond promptly and professionally to feedback, comments, messages, and reviews, using customized and creative responses to foster engagement and build relationships with the online community. 3- Identify and generate leads through social interactions and deploy soft sales skills to promote agency services or products where appropriate. 4- Produce regular reports (monthly/quarterly) on moderation statistics, sentiment analysis, issues, and outcomes, and provide feedback and insights to the social media and marketing teams. 5- Assist in generating, editing, publishing, and sharing daily content (text, images, videos) to boost engagement and maintain an active online presence. 6- Initiate and provoke conversations to encourage community interaction and engagement, and build a knowledge base for frequently asked questions. 7- Coordinate with the marketing team on campaigns, ensuring alignment with brand voice and business goals. 8- Stay updated on industry news and trends, anticipating potential issues and advising the marketing team on new services or inquiries received through social channels. 9. Serve as the primary point of contact between executives and internal and external stakeholders, ensuring professional representation of the agency. 10-Prepare, edit, and manage reports, presentations, memos, and other business documents, often handling confidential or sensitive information with discretion. 11- Support cross-functional projects, assist with research and data collection, and facilitate the implementation of strategic initiatives. 12- Gather and organize information for executive decision-making, maintain filing systems, and ensure executives have access to necessary resources.

Assistant Clinic ManagerFull Time

• Job Details:1- Deputise for the Clinic Manager in their absence, ensuring seamless clinic operations and acting as the primary point of contact for staff and patients when required. 2. Oversee the daily operations of the clinic, including the supervision of both clinical and non-clinical staff, to ensure smooth patient flow and high-quality patient experiences. 3- Lead, motivate, and support the outpatient or front desk team, serving as a role model and fostering a positive, patient-focused work environment. 4- Assist with the recruitment, training, evaluation, and development of clinic staff, including scheduling and arranging for adequate coverage. 5- Support performance management, including providing feedback, conducting appraisals, and ensuring staff adhere to clinic policies and procedures. 6- Assist in the management of clinic administration, including scheduling, maintaining records, and overseeing the use of electronic health record (EHR) systems. 7- Help develop, implement, and update clinic policies and procedures to ensure compliance with healthcare regulations and accreditation standards. 8- Produce and analyze performance and quality reports, monitoring key metrics for continuous improvement. 9- Facilitate communication between clinical staff and management to align on goals and priorities. 10- Support quality improvement initiatives and monitor compliance with safety and patient care standards. 11- Manage and maintain clinic premises, ensuring a safe, clean, and welcoming environment for patients and staff. 12- Oversee inventory, equipment, and resource allocation as needed to support clinic operations.