Basic Info

Hamdy Wahdan

More than 15 years

Cairo, Egypt

Master's Degree

Senior Management

Work Experience

Independent IT Consultant at Winsoft

Experience Details

Independent IT Consultant

IT/Software Development

Senior Management (e.g. VP, CEO)

• Acts as an IT subject matter expert for Winsoft (Infasme) - an IT solutions development company based in Dubai and have a branch in Egypt supporting several governmental entities in UAE.

Selected accomplishments
• Revolutionized the portal web site of Dubai Economic Development (DED) department and integrating it with the document management system.
• Managed a team of professional developers to design/deploy a new web sites for Fujairah eGovernment department and Fujairah Finance department.


Company Details

Winsoft

Cairo, Egypt

51-100 employees

Computer Software

N/A

Jun 2016 to Apr 2017 (10 months)
Senior Manager IT Customer Interaction Management (CIM) at Vodafone

Experience Details

Senior Manager IT Customer Interaction Management (CIM)

IT/Software Development

Senior Management (e.g. VP, CEO)

• Reported to the Head of IT and led the IT CIM function managing whole Vodafone Egypt channels including 6,000 Contact Centre seats distributed over 7 locations, Online applications (website, mobile applications, social media and eShop) with the average of 237,000 visit per day, more than 54,000 daily retail transactions serving 40 million subscribers and generating 12 billion Egyptian Pounds in service revenues.
• Led a team of over 40 with an annual budget of LE 40 million Capex and LE 10 million Opex.
• Re-engineered call center infrastructure to serve 6,000 customer care representatives using the latest technology from Genesys catering for future Contact Centre providing 2,500 IVR ports, multi skill routing, virtual hold, Intelligent Workload Distribution (IWD), mobile engagement and ready for social media routing.
• Improved services uptime by 25% through implementing ITIL framework.
• Transformed the Retail system using the latest technology from NTS Wincash and introduced a real integration with all back end systems.
• Introduced the first Vodafone mobile application (Ana Vodafone) and the first youth application (IN).


Company Details

Vodafone (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jul 2013 to Mar 2016 (2 years 8 months)
Senior Manager Front End Applications Support at Vodafone

Experience Details

Senior Manager Front End Applications Support

IT/Software Development

Senior Management (e.g. VP, CEO)

• Reported to IT Operations & Support Director.
• Responsible for supporting all production business Front End Applications (Website, Siebel CRM, Extranet, Retail POS, Microsoft office IT and IT Service Desk).
• Successfully reengineered the Citrix environment to securely deliver applications, desktops, data and services to Vodafone outsourced Call Centers.


Company Details

Vodafone (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Apr 2012 to Jul 2013 (1 year 3 months)
Senior Manager Voice & Data Network Infrastructure at Vodafone

Experience Details

Senior Manager Voice & Data Network Infrastructure

IT/Software Development

Senior Management (e.g. VP, CEO)

• Reported to the IT Operations and Support Director and successfully built a very strong Data & Voice infrastructure using the state of the art technology from Cisco and AVAYA.
• The outcome of this strong infrastructure supported the company growth in the outsourcing Call Centre through implementing a state of the art data & voice networks connecting the outsourced Call Centers more than 1,000 seats.
• Helping the Vodafone International Service to acquiring VF-UK and VF-IR CC business as a result of our strong technical setup and well defined business processes.


Company Details

Vodafone (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Apr 2009 to Apr 2012 (3 years)
Senior Manager Data, Voice & IT Security Operations at Vodafone

Experience Details

Senior Manager Data, Voice & IT Security Operations

IT/Software Development

Senior Management (e.g. VP, CEO)

• Reported to the IT Operations & Support Director manage the overall planning, implementation and maintenance of the Technology IT Infrastructure (i.e. the technologies involved in Data & Voice Networks, network management and IT Security).
• Implemented a very robust Call Centre infrastructure to support the Off Shoring CC business unit to providing customer care activities to Vodafone Australia and Vodafone Newziland for more than 500 agents.
• Managed the IT DC Disaster Recovery program as part of the company business continuity plan.
• Created and presented the first Voice over IP (VOIP) implementation in the company saving 100% long distance calls’ costs between remote branches and HQ.
• Effectively write the technical & commercial RFP for a multimillion IT Infrastructure projects.
• Successfully acting as a country manager representing Vodafone Egypt within Vodafone group of operator companies responsible on establishing the global videoconferencing strategy and ensure proper implementation of it in order to save company’s travel cost and time.
• Effectively conducted the due diligence before acquiring the fixed network and internet provider company (RAYA Telecomm) and Vodafone Turkey.


Company Details

Vodafone (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Sep 1998 to Apr 2009 (10 years 7 months)
Senior Support Engineer IT Infrastructure at Integra

Experience Details

Senior Support Engineer IT Infrastructure

IT/Software Development

Experienced (Non-Manager)

• Provide network consultancies, design, and support to corporates and supervise the implementation.
• Successfully designed and implemented the data infrastructure network of ABB new HQ and Boehringer Ingelheim Pharmaceutical Company.


Company Details

Integra

Giza, Egypt

11-50 employees

Information Technology Services

N/A

Nov 1997 to Sep 1998 (10 months)
IT System analyst at Badr Petroleum Company at Badr Petroleum Company (BAPETCO)

Experience Details

IT System analyst at Badr Petroleum Company

IT/Software Development

Experienced (Non-Manager)

• A joint venture company between SHELL and Egypt General Petroleum Authority. Reported to the IT General Manager
• Led the IT transformation from old IBM minicomputer to Digital microcomputer systems which included data migration, developed new payroll and budget and other financial systems using COBOL.
• Built the biggest IT data network infrastructure, at that time, connecting the HQ and the production fields located in western desert.


Company Details

Badr Petroleum Company (BAPETCO) (multinational)

Cairo, Egypt

More than 1000 employees

Oil and Gas

N/A

Jun 1992 to Nov 1997 (5 years 5 months)
IT Programmer at Arab Organization for Industrialization- Sakr Factory

Experience Details

IT Programmer

IT/Software Development

Entry Level

• Contributed in the developing of Payroll, HR, Store, Medical and Pharmacy systems using COBOL / RDB.
• Administered VAX systems using VMS DCL operating system.


Company Details

Arab Organization for Industrialization- Sakr Factory

Cairo, Egypt

More than 1000 employees

Manufacturing

N/A

Mar 1989 to Jun 1992 (3 years 3 months)

Achievements


• Acts as an IT subject matter expert for Winsoft (Infasme) - an IT solutions development company based in Dubai and have a branch in Egypt supporting several governmental entities in UAE.

Selected accomplishments
• Revolutionized the portal web site of Dubai Economic Development (DED) department and integrating it with the document management system.
• Managed a team of professional developers to design/deploy a new web sites for Fujairah eGovernment department and Fujairah Finance department.



• Developed the documents of major projects, including project scope statement, objectives, work plans, schedules, project estimates, system architecture and resource plans. Monitors project status, progress, quality and deliverables, identifying and resolving issues and problems as they arise.
Interfaces with clients in identifying and resolving questions, issues, and problems.
- Analyzed the users’ needs and requirements to determine the project scope and functional requirements and recommends project priority to Vodafone senior management



• Managed re-engineering of the Citrix environment to securely deliver applications, desktops, data and services to Vodafone outsourced Call Centres.
• Responsible for providing first level support and training/tips to all company users, thereby reinforced SLA between IT and the rest of the business departments.



• Contributed in the acquisition of VF-UK and VF-IR contact center business by Vodafone International Service and provided with the strong technical setup and well defined business processes.
• Managed to support the company growth in the outsourcing Call Centre through implementing a state of the art data & voice networks connecting the outsourced Call Centres more than 1,000 seats.



• Managed to deploy a robust Call Centre (CC) infrastructure to support the Off Shoring CC business unit, providing customer care activities to Vodafone Australia and Vodafone New Zealand for more than 500 agents.
• Responsible for the IT Data Centre DR program, as part of the company business continuity plan, while developed technical & commercial RFP for a multimillion IT Infrastructure projects.
• Involved in deployment of first Voice over IP (VOIP) implementation in the company saving 100% long distance calls’ costs between remote branches and HQ.
• Spearheaded as a country manager, representing Vodafone Egypt, amongst the Vodafone group of companies, responsible for establishing the global video conferencing strategy
• Conducted the due diligence before acquiring the fixed network and internet provider company (RAYA Telecomm) and Vodafone Turkey.



• Designed and implemented the IT Data Network Infrastructure solutions to customers like ABB (HQ) and that of Boehringer Ingelheim Company.




• Managed IT transformation from old IBM minicomputer to Digital microcomputer systems which included data migration and development of new systems.
• Developed the new payroll and budget systems.
• Managed the planning and implementation of IT data network infrastructure connecting the HQ and the production fields located in western desert.



Education

MA in Business administration

Education Details

MA

Business administration

Maastricht School of Management, Egypt

C / Good / 65 - 75%

International/Global Studies

N/A

Maastricht School of Management
2004 - 2008
BSc in Electrical and Electronics Engineering

Education Details

BSc

Electrical and Electronics Engineering

Zagazig University, Egypt

C / Good / 65 - 75%

Electrical and Electronics Engineering

N/A

Zagazig University
1982 - 1987
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Roky El Maarif Secondary School

Egypt

1982

B / Very Good / 75 - 85%

N/A

Roky El Maarif Secondary School
1982

Training and Courses

Training/Course Details

Finance for non-finance managers

Jan 2008

Vodafone

N/A

Training/Course Details

7 Habits for highly effective people

Feb 1999

Vodafone

N/A

Training/Course Details

Crises management

Jul 2000

Vodafone

N/A

Training/Course Details

Time management

May 2001

Vodafone

N/A

This profile is fresh!
Last update 19 days ago.

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Profile Skills and Keywords

7 Habits For Highly Effective PeopleAVAYA TechnologyArabicBadr Petroleum Company (BAPETCO)Budgeting And Financial ControlBusiness AdministrationBusiness PlanningCisco TechnologyCommunicationComputer SoftwareContact Center Design & OperationCrises ManagementData Network Design & OperationElectrical And Electronics EngineeringEnglishFinance For Non-finance ManagersFishingFootballGenesys TechnologyITIT ProgrammerIT System Analyst At Badr Petroleum CompanyIndependent IT ConsultantInformation Technology ServicesLeaderMBAMS Project ManagementManufacturingOil And GasOperational ManagementPlannerPresenterProblem SolverProject ManagementReadingSenior Manager Data, Voice & IT Security OperationsSenior Manager Front End Applications SupportSenior Manager IT Customer Interaction Management (CIM)Senior Manager Voice & Data Network InfrastructureSenior Support Engineer IT InfrastructureSoftware DevelopmentTeam LeadershipTeam PlayerTelecommunicationsTime ManagementVendor ManagementVodafoneWatching TV

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Cisco Technology

Cisco Technology

: Advanced

: High

:

More than 7 years

MS Project Management

MS Project Management

: Intermediate

: Medium

:

More than 7 years

Genesys Technology

Genesys Technology

: Intermediate

: Medium

:

3-5 years

AVAYA Technology

AVAYA Technology

: Beginner

: Medium

:

More than 7 years

Fields of Expertise

Communication

Communication

: Expert

: Extreme - I love it!

:

More than 7 years

Team leadership

Team leadership

: Expert

: Extreme - I love it!

:

More than 7 years

Operational management

Operational management

: Expert

: Extreme - I love it!

:

More than 7 years

business planning

business planning

: Expert

: High

:

More than 7 years

project management

project management

: Expert

: Extreme - I love it!

:

More than 7 years

Data network design & operation

Data network design & operation

: Expert

: Extreme - I love it!

:

More than 7 years

vendor management

vendor management

: Expert

: Extreme - I love it!

:

More than 7 years

Contact Center design & operation

Contact Center design & operation

: Expert

: Extreme - I love it!

:

More than 7 years

Budgeting and financial control

Budgeting and financial control

: Advanced

: High

:

More than 7 years

Key Skills

Leader, Planner, Presenter, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/hamdy-el-sabahy-49919035/

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