Hamad Eslam

Walmart Chat Support ExpertFull Time

• Job Details:• Provide professional and efficient chat support to resolve customer inquiries regarding orders, missing items, account updates, and general Walmart services. • Utilize advanced problem-solving skills to address customer complaints, ensuring swift resolution while maintaining high levels of customer satisfaction. • Effectively handle high-pressure situations, including escalations, systemlimitations, and policy constraints, while maintaining a calm and empathetic demeanor. • Demonstrate expertise in multitasking by managing multiple chat sessions simultaneously, meeting service-level agreements and productivity targets. • Uphold Walmart's brand values by delivering consistent, friendly, and professional customer service to drive customer loyalty and trust.

Hilton US Reservations & Customer Care HRCCFull Time

• Job Details:• Provided Hilton hospitality assistance through phone calls and emails to ensure guest satisfaction. • Greeted guests in a courteous and professional manner, representing the company's brand image. • Collaborated with team members to address customer inquiries and resolve issues promptly.

Business Development RepresentativeFull Time

• Job Details:• Proactively identified and pursued new business opportunities, generating qualified leads and driving revenue growth for Ultatel's communication solutions. • Conducted thorough market research to target potential clients, tailoring outreach strategies for maximum impact. • Maintained consistent communication with prospects via phone, email, and virtual meetings, effectively presenting Ultatel's products and services.