HE
Hajar Ela'qel
Senior Fraud Examiner at Rasseed
Cairo, EgyptWork Experience
Rasseed
Jan 2024 - Present -1 yr, 4 months
Egypt
- Job Details:Managed daily fraud monitoring and detection strategies for financial operations. Trained and mentored junior analysts on tools and investigation procedures. Partnered with legal and compliance departments to address complex fraud incidents.
Rasseed
Jan 2022 - Dec 2023 -1 yr, 11 months
Egypt
- Job Details:Reviewed suspicious activity reports (SARs) and identified irregular financial patterns. Created data-driven rules to enhance automated fraud detection systems. Collaborated with customer service and risk management teams to minimize fraud recurrence.
Rasseed App
Jan 2020 - Dec 2021 -1 yr, 11 months
Egypt
- Job Details:Supervised customer support team to ensure high-quality service. Resolved escalated issues, enhancing resolution time and satisfaction. Streamlined workflows and feedback systems for service improvement.
Education
Bachelor's Degree in Commerce
Cairo University (CU)Jan 2015