HE

Hajar Ela'qel

Senior Fraud Examiner at Rasseed

Cairo, Egypt

Work Experience

  • Senior Fraud Examiner

    Rasseed

    Jan 2024 - Present -1 yr, 4 months

    Egypt

    • Job Details:Managed daily fraud monitoring and detection strategies for financial operations. Trained and mentored junior analysts on tools and investigation procedures. Partnered with legal and compliance departments to address complex fraud incidents.
  • Fraud Examiner

    Rasseed

    Jan 2022 - Dec 2023 -1 yr, 11 months

    Egypt

    • Job Details:Reviewed suspicious activity reports (SARs) and identified irregular financial patterns. Created data-driven rules to enhance automated fraud detection systems. Collaborated with customer service and risk management teams to minimize fraud recurrence.
  • Customer Care Leader

    Rasseed App

    Jan 2020 - Dec 2021 -1 yr, 11 months

    Egypt

    • Job Details:Supervised customer support team to ensure high-quality service. Resolved escalated issues, enhancing resolution time and satisfaction. Streamlined workflows and feedback systems for service improvement.
  • Education

    • Bachelor's Degree in Commerce

      Cairo University (CU)

      Jan 2015 

    Skills

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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