Basic Info

Haitham Kamal

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

International Account Advisor (UK Account) at Vodafone International Services

Experience Details

International Account Advisor (UK Account)

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Feb 2015 to May 2016 (1 year 2 months)
Technical support at NIT

Experience Details

Technical support

Customer Service/Support, IT/Software Development

Entry Level

N/A


Company Details

NIT

Cairo, Egypt

11-50 employees

Information Technology Services, Computer Software

N/A

Dec 2014 to Feb 2015 (2 months)
• Account advisor (Technical support for internet home services) at Raya Contact Center (Etisalat Project). at Raya Contact Center

Experience Details

• Account advisor (Technical support for internet home services) at Raya Contact Center (Etisalat Project).

Customer Service/Support

Experienced (Non-Manager)

• Troubleshooting internet and network problems over the phone.
• Handling billing issues and inquiries.
• Handling general inquiries.


Company Details

Raya Contact Center

Cairo, Egypt

More then 1000 employees

Information Technology Services, Consumer Services

N/A

Sep 2012 to May 2013 (8 months)

Education

Bachelor's Degree in Computer science

Education Details

Bachelor's Degree

Computer science, information systems, Information Technology

Assiut University, Egypt

Not specified

N/A

N/A

Assiut University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Tabary Roxy High School

Egypt

2003

A / Excellent / 85 -100%

N/A

Al Tabary Roxy High School
2003

Training and Courses

Training/Course Details

Oracle Developer 10g

Dec 2011

ITShare

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicC#.NetComputer ScienceComputer SoftwareConsumer ServicesCustomer ServiceDetails-orientedEnglishHard WorkerITInformation SystemsInformation TechnologyInformation Technology ServicesInternational Account Advisor (UK Account)Microsoft OfficeNetworkOracle Developer 10gProblem SolverSQLSoftware DevelopmentSupportSupportiveTeam PlayerTechnical SupportVodafone International Services Account Advisor (Technical Support For Internet Home Services) At Raya Contact Center (Etisalat Project).

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

SQL

SQL

: Intermediate

: High

:

1-3 years

C#.Net

C#.Net

: Beginner

: High

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Intermediate

: Medium

:

Less than 1 year

software development

software development

: Beginner

: Extreme - I love it!

:

Less than 1 year

network

network

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Problem Solver, Details-oriented, Team Player, Supportive

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