Basic Info

Haitham hamdi

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Retail & online banking (customer service agent) at National bank of Kuwait

Experience Details

Retail & online banking (customer service agent)

Banking

Experienced (Non-Manager)

- Listen and respond to customers’ needs and concerns
- Provide information about bank products and services
- Take orders, determine charges, and oversee credit or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Internet Banking – Assist customers in the online banking enrollment process and setup of pending applications. Process business applications for Internet Banking including verification of owners and system setup. Help customers with questions and issues regarding online banking.
- Assist in research of account transactions using CheckFree software application.


Company Details

National bank of Kuwait (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.nbk.com.eg

Jun 2016 to present (1 year 4 months)
Senior Sales associate at Vodafone

Experience Details

Senior Sales associate

Sales/Retail

Experienced (Non-Manager)

- Lead and be a role model on the sales floor actively working to achieve sales goals.
- Be familiar with all the retail procedures in order to process sales transactions accurately in the store and at events.
- Supervise shop opening and closing functions, handle change requests including safe access.
- Provide major assistance in developing creative incentives, promotions, and events that engage staff and guests in the store.
- Work with Sales Team to maintain store displays between customer interactions and sales transactions.
- Handling cpmplaints from both (staff and customers) .
- Finiancial responsibilities .
- Ordering stock ( where applicable) .


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Retail

www.vodafone.eg.com

Jan 2013 to May 2016 (3 years 4 months)
Customer care agent (intern) at Mobinil

Experience Details

Customer care agent (intern)

Customer Service/Support

Entry Level

N/A


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Retail

www,mobinil.com

Nov 2012 to Dec 2012 (1 month)
Guest services agent at Hyatt hotels

Experience Details

Guest services agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Hyatt hotels (multinational)

South Sinai, Egypt

More then 1000 employees

Hospitality/Hotels

www.taba.regency.hyatt.com

Nov 2010 to Sep 2011 (10 months)

Education

Licentiate degree of Arts in German section

Education Details

Licentiate degree of Arts

German section

Menoufiya University, Egypt

Not specified

N/A

N/A

Menoufiya University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El sayed Al badwi

Egypt

2005

A / Excellent / 85 -100%

N/A

El sayed Al badwi
2005

Training and Courses

Training/Course Details

Amadeus central course , - General English Courses, - German Conversation Courses

Oct 2012

AUC , GOETHE – Institute , Amadeus training center

N/A

Training/Course Details

Trainee as customer services agent

Nov 2012

Mobinil

ended (12 - 2012)

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAmadeus Central Course , - General English Courses, - German Conversation CoursesAmadeus Central Course, Amadeus Training CenterBankingBusiness DevelopmentCarsCustomer CareCustomer Care AgentCustomer ServiceCustomer-orientedDynamic PersonEnglishFDI / Master Card SystemFlexibleGermanGerman SectionGood Knowledge Of Computer Skills Especially In MS OfficeGuest Services AgentHard WorkerHospitalityHotelsHyatt HotelsKnow Another CulturesNational Bank Of KuwaitOperaOverallPlaying FootballProblem SolverRainReading Much MoreRetailRetail & Online Banking (customer Service Agent)SalesSenior Sales AssociateSiebelSupportT24Team PlayerTelecommunicationsTrainee As Customer Services AgentTravelVodafoneWatching NAT GEOWatching Tennis

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Amadeus central course, Amadeus training center

Amadeus central course, Amadeus training center

: Advanced

: High

:

Less than 1 year

Good knowledge of computer skills especially in MS Office

Good knowledge of computer skills especially in MS Office

: Advanced

: High

:

1-3 years

siebel

siebel

: Advanced

: High

:

1-3 years

T24

T24

: Intermediate

: High

:

Less than 1 year

FDI / Master Card system

FDI / Master Card system

: Intermediate

: Medium

:

Less than 1 year

opera

opera

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

customer care

customer care

: Advanced

: Extreme - I love it!

:

1-3 years

sales

sales

: Advanced

: High

:

1-3 years

Banking

Banking

: Intermediate

: High

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

Haitham hamdyhaitham.hamdi.9@facebook.comhaitham7amdy

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