HE
Haidy Emad
Administrative Coordinator at Academic Journal
Cairo, EgyptWork Experience
Customer Support Representative
SmartConnect Solutions
Jan 2024 - Apr 2025 -1 yr, 3 months
Egypt
- Job Details:Provided bilingual customer support via phone, email, and live chat (English/Arabic). Resolved billing inquiries and service issues for over 50 customers daily. Used CRM systems to log interactions and follow up with customers efficiently. Maintained high customer satisfaction rating (above 90%) consistently.
GlobalAssist
Sep 2022 - Dec 2023 -1 yr, 3 months
Egypt
- Job Details:Handled outbound calls for sales campaigns and product promotions. Achieved monthly targets and exceeded KPIs in customer acquisition. Delivered scripts naturally while adapting to customer needs. Assisted in training new team members in customer interaction techniques.
Academic Journal
Jan 2021 - Present -4 yrs, 5 months
Egypt
- Job Details:Handled incoming inquiries and client communication via email and phone. Scheduled and organized virtual meetings with external institutions. Responded to emails and maintained organized records. Worked extensively with office software and online tools.
Skills
- Handling inbound and outbound calls professionally
- Strong verbal communication and customer empathy
- Fluent in English and Turkish
- Proficient in Microsoft Office and Google Workspace
- Quick problem-solving and stress management
- Experience with email and live chat support
- Familiar with CRM and customer service tools
Languages
Arabic
FluentEnglish
IntermediateTurkish
Intermediate