Hager Saed

Customer Support Representative

• Job Details:Provided support for mass and youth segments in smart village branch. Handled an average of 80+ calls daily, resolving customer issues efficiently and professionally. Maintained 90%+ customer satisfaction score through effective communication and problem-solving. Accurately documented customer interactions and service requests using CRM tools. Collaborated with team members to meet KPIs and improve service quality through feedback and reporting. Handled customer inquiries and complaints professionally to ensure customer satisfaction. Maintained detailed records of customer interactions using CRM tools. Collaborated with team members to improve service processes and meet performance targets.

Financial Accountant

• Job Details:Managed accounting records and audit documentation. Tasks included entries in American general journal and extraction of financial reports (general ledger, trial balance, income statement, balance sheet).

Financial Accounting Intern

• Job Details:Gained exposure to day-to-day accounting operations.