HS
Hager Saed
Customer Support Representative
Work Experience
Customer Support Representative
Etisalat Company
May 2024 - Mar 2025 -10 months
- Job Details:Provided support for mass and youth segments in smart village branch. Handled an average of 80+ calls daily, resolving customer issues efficiently and professionally. Maintained 90%+ customer satisfaction score through effective communication and problem-solving. Accurately documented customer interactions and service requests using CRM tools. Collaborated with team members to meet KPIs and improve service quality through feedback and reporting. Handled customer inquiries and complaints professionally to ensure customer satisfaction. Maintained detailed records of customer interactions using CRM tools. Collaborated with team members to improve service processes and meet performance targets.
Accounting Office
Sep 2020 - Oct 2022 -2 yrs, 1 month
- Job Details:Managed accounting records and audit documentation. Tasks included entries in American general journal and extraction of financial reports (general ledger, trial balance, income statement, balance sheet).
Business Company
- Job Details:Gained exposure to day-to-day accounting operations.
Vision Counseling Office
- Job Details:Completed a five-month training with a focus on accounting and finance support.
Education
Bachelor's Degree in Accounting
Ain Shams University (ASU)Jan 2018 - Jan 2022 - 4 yr
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Windows)
- Basic system analysis skills
- Excellent oral and written communication
- Ability to handle pressure and multiple assignments
- Responsible, ambitious & hard-working
- Highly organized with a positive attitude
- Adaptability and flexibility
- Leadership and Teamwork
Languages
Arabic
FluentEnglish
Intermediate