Hager Adel Hegazy
adelhager904@yahoo.com
Zaytoun, Cairo, EgyptWork Experience
E-SERVICE executive (social media)Freelance / Project
OSN global direct TV
Mar 2018 - Present -7 yrs, 2 months
Egypt , Cairo
Quality assuranceFull Time
OSN
Feb 2018 - Apr 2019 -1 yr, 2 months
Egypt , Cairo
- Job Details:I have a very good experience in customer service ( 3 and half years ) , have a good experience in the administration work ( worked as a customer administration for one year ) also worked as a complain handling exactive for 4 months , also worked as a social media ( E-SERVICE ) exactive for 6 months and finally working now a a quality assurance exactive in a multi international company OSN ( Global direct TV )
customer administratorFull Time
OSN global direct TV
Jan 2016 - Nov 2017 -1 yr, 10 months
Egypt , Cairo
CUSTOMER CARE ADVISORFull Time
OSN , GLOBAL DIRECT TV
Sep 2015 - Dec 2017 -2 yrs, 3 months
Egypt , Cairo
Education
Bachelor's Degree in HISTORY
Ain Shams University (ASU)Jan 2010 - Jan 2013 - 3 yr
High School - Thanaweya Amma
ESCAN AL HDAAAKJan 2010
Achievements
Worked acting as a trainer in OSN and have created a valuable presentation about the value added service to the platinum and non platinum customers
Languages
English
FluentArabic
Fluent
Training & Certifications
HUMAN RECOURSE
RESALA CHARITY·2013english
Egyptian academy·2013ENGLISH LANGUAGE
EGYPTION ACADEMY FOR LANGUAGES AND COMPUTING STUDIES ·2013