Hafsa Arshad

Office Manager to Chairman

• Job Details:Scheduled appointments and handled calendars. Updated chairman on changing business needs. Provided administrative support to the chairman. Prepared documents, reports and presentations for the chairman while maintaining confidentiality. Managed schedules, meetings, as well as domestic and international trips for 6-7 executives. Processed travel expenses and reimbursements for the chairman and family. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Executive Secretary to Directors

• Job Details:Managed the directors appointments, handled confidential information, screened and responded to incoming correspondence, provided general assistance during presentations/meetings, maintained calendar with important events and meetings, received and coordinated with internal & external visitors, maintained the documents logs.

Call Center Executive

• Job Details:Responded efficiently and accurately to callers, offered best possible solutions, and ensured that clients feel supported and valued, utilized software, databases, scripts, and tools appropriately, engaged in active listening with callers, confirmed or clarified information and diffused angry clients, as needed.