Basic Info

Hady yasser

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

 Senior IT administrator at 57357 Children Cancer hospital

Experience Details

 Senior IT administrator

IT/Software Development

Experienced (Non-Manager)

(Handle All End user complain that related to any (Software, Hardware, System, network Issue {As second Line Support})

• Perform network maintenance and system upgrades
• Deliver service and support to end-users using and operating via remote connection or console connecting
• Provide technical and network problem resolution to end-users.
• Stay current with system information, changes and updates. • Administration of network components according to corporate strategies. • Install network software, including security • installing and configuring computer hardware operating systems and applications including servers OS; • Monitoring and maintaining computer systems and networks • Assign users and computers to proper groups in Active Directory • Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; • Troubleshooting system and network problems and diagnosing and solving hardware or software faults; • Replacing parts as required; • Providing support, including procedural documentation and relevant reports; • Following diagrams and written instructions to repair a fault or set up a system; • Supporting the roll-out of new applications; • Setting up new users' accounts and profiles and dealing with password issues; • Responding within agreed time limits to call-outs


Company Details

57357 Children Cancer hospital

Cairo, Egypt

More than 1000 employees

Non-Profit Organizations, Healthcare and Medical Services

http://www.57357.com/?lang=ar

Apr 2015 to present (1 year 8 months)
 System Administrator at Ghalioungui Trade

Experience Details

 System Administrator

IT/Software Development

Experienced (Non-Manager)

• Configure and install various network devices and services
• Perform network maintenance and system upgrades
• Monitor performance and ensure system availability and reliability
• Secures network system by establishing and enforcing policies; defining and monitoring access
• Domain controllers, group policy, active directory for windows 2003/2008 server.
• Network Infrastructure & Cabling designs.
• Windows scripting tools.


Part time job , remote daily for 4 hour and on site 4 hour


Company Details

Ghalioungui Trade

Cairo, Egypt

101-500 employees

Medical Devices and Supplies

N/A

Dec 2014 to Jun 2015 (6 months)
Senior IT Administrator at Raya contact center

Experience Details

Senior IT Administrator

IT/Software Development

Experienced (Non-Manager)

Start as technical Support Representative after that transfer to be IT administrator Support).

1. Technical Support Representative For Etisalat UAE (Handle all customer inquiry and Complain that related to Internet
Issue at TV, Smart Phone, Land Line, Laptop, Desktop, I Pad and answer any inquiry related to Any Billing Issue With UAE.

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Phone.
• Provide technical and network problem resolution to end-users.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Stay current with system information, changes and updates.

2. IT Administrator
(• Analyze network data to determine network usage, disk space availability, or server function.
• Configure security settings or access permissions for groups or individuals.
• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
• Document network support activities.
• Install and configure wireless networking equipment.
• Install network software, including security




Company Details

Raya contact center

Cairo, Egypt

N/A

Information Technology Services, Information Technology Services, Consumer Services

www.rayacop.com

Oct 2011 to Oct 2014 (3 years)
Junior IT Administrator (intern) at Misr 2000 For network and instillation

Experience Details

Junior IT Administrator (intern)

IT/Software Development

Experienced (Non-Manager)


• Administration of network components.
• Cisco Switches Administration
• Cisco Routers Administration
• Cisco Call Manger Administration
• Cisco Voice Gateways Administration
• Working knowledge of IPCC Servers Administration


Company Details

Misr 2000 For network and instillation

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Jun 2011 to Sep 2011 (3 months)
Customer Service Representative at Raya contact center

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

Handle Customer Inquiry and Complain that related to my project and knowledge Basie.


Company Details

Raya contact center

Cairo -, Egypt

More then 1000 employees

Consumer Services

www.rayacopr.com

Apr 2010 to Mar 2011 (11 months)

Education

bechelor of information system and management in information system

Education Details

bechelor of information system and management

information system , network, accounting

Cairo higher institutes, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo higher institutes
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mokkktam secoundry school

Egypt

2008

B / Very Good / 75 - 85%

N/A

mokkktam secoundry school
2008

Certifications

CCNA
Mar 2010

Certificate details

CCNA

Mar 2010

900 out of 1000

N/A

N/A

first course at Network

Training and Courses

Training/Course Details

• Cisco certified network associate

Sep 2011

Misr learn

N/A

Training/Course Details

• Network Plus Comptia

May 2011

Self Study

N/A

Training/Course Details

• Microsoft Certified Solutions Associate1

Jun 2013

Self Study

N/A

Training/Course Details

• CCNA Routing and Switching certification

Jan 2014

Self Study

N/A

Training/Course Details

• ISA 2006 and TMG 2010

Oct 2011

Self Study

N/A

Training/Course Details

• Exchange 2007, 2010

Aug 2013

Self Study

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

? Senior IT Administrator? System AdministratorAccountingAnalyticalArabicBody Building And Wrestling RomaniaCCNAConsumer ServicesCreativeCustomer Care SupportCustomer ServiceCustomer Service RepresentativeDrawingEnglishHandles StressHard WorkerHealthcare And Medical ServicesITInformation SystemInformation Technology ServicesIt SupportJunior IT AdministratorLeaderLearn New Technology Throw Internet And Update My Knowledge BasieMedical Devices And SuppliesNetworkNetwork AdministrationNon-Profit OrganizationsRunning At Open AreaSalesSenior IT AdministratorSoftware DevelopmentSupportSwimmingSystem AdministratorTechnical SupportTraveling To More Than One Place Like I Went To Italy And Germany CCNA Routing And Switching Certification Cisco Certified Network Associate Exchange 2007, 2010 ISA 2006 And TMG 2010 Microsoft Certified Solutions Associate1 Network Plus Comptia

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

1-3 years

Network Administration

Network Administration

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Customer Service

Customer Service

: Intermediate

: Medium

:

1-3 years

Sales

Sales

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

network

network

: Expert

: Extreme - I love it!

:

1-3 years

system administrator

system administrator

: Advanced

: Extreme - I love it!

:

1-3 years

it Support

it Support

: Advanced

: Extreme - I love it!

:

1-3 years

customer care support

customer care support

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Creative, Handles Stress

Online Presence

https://www.facebook.com/BornBadHady

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