Basic Info

Name: Hady Aboshady

Professional Experience: 5 years

Location: United Arab Emirates

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Sales Executive at Etisalat UAE

Experience Details

Job Title: Sales Executive

Job Role: Customer Service/Support, Sales/Retail

Career Level: Experienced (Non-Manager)

Job Details: - Welcomes customers by greeting them; offering them assistance.
- Directs customers by escorting them to racks and counters; suggesting items.
- Advises customers by providing information on products.
- Helps customer make selections by building customer confidence; offering suggestions and opinions.
- Documents sale by creating or updating customer profile records.
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
- Keeps client informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Contributes to team effort by accomplishing related results as needed.

Company Details

Name: Etisalat UAE (multinational)

Location: Dubai, United Arab Emirates

Size: More than 1000 employees

Industries: Telecommunications

Website: N/A

Jun 2015 to present (2 years 3 months)

Sales Represantitive at Vodafone

Experience Details

Job Title: Sales Represantitive

Job Role: Sales/Retail

Career Level: Entry Level

Job Details: A. Sell specific products and services to consumers.
B. Demonstrate products and show consumers how to maximize their features.
C. Explain different customizable features.
D. Discuss warranties and replacement parts.
H. Check inventory to ensure product is in stock.

Company Details

Name: Vodafone (multinational)

Location: Alexandria, Egypt

Size: N/A

Industries: Telecommunications

Website: www.vodafone.eg.com

Feb 2013 to May 2015 (2 years 3 months)

Call Center Agent at Etisal

Experience Details

Job Title: Call Center Agent

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: A. Determines requirements by working with customers.
B. Answers inquiries by clarifying desired information; researching, locating, and providing information.
C. Resolves problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions, escalating unresolved problems.
D. Fulfills requests by clarifying desired information, completing transactions, forwarding requests.

Company Details

Name: Etisal (multinational)

Location: Cairo, Egypt

Size: More then 1000 employees

Industries: Consumer Services

Website: http://etisal-int.com/

May 2012 to Feb 2013 (9 months)

Education

Bachelor's Degree in Psychology

Alexandria University

2006 - 2010

High School - Thanaweya Amma

Gamal Abd El Nasser

2005

Certifications

Conversation Course

May 2011

Certificate details

Certificate Name: Conversation Course

Date Awarded: May 2011

Score: 85 out of 100

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: ALI

Description: N/A

HRM

Mar 2013

Certificate details

Certificate Name: HRM

Date Awarded: Mar 2013

Score: A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Arab Academy For Science Technology & Maritime Transport

Description: - Organizational Behavior.
- Recruitment & Selection.
- Compensation & Benefits Management.
- Labor Law.
- Employee Training & Development.
- Contemporary Management.