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Hady Aktham Saied Hassan

IT First Line Service Request Senior Specialist at Etisalat

Cairo, Egypt
  • Customer Service
  • Microsoft Excel
  • SQL
  • Linux

Work Experience

  • IT First Line Service Request Senior Specialist at Etisalat

    May 2020 to present · 4 Months
  • It Infrastructure Backoffice Senior Specialist at Etisalat

    Jan 2019 to Apr 2020 · 1 Year 3 Months
  • IT Service Desk Senior Specialist at Etisalat

    Aug 2017 to Dec 2018 · 1 Year 4 Months
  • IT Service Desk at Etisalat

    Sep 2016 to Jul 2018 · 1 Year 10 Months

Education

  • Bachelor's Degree in Communication

    Helwan University - Egypt 2008 to 2013 · 5 Years
  • High School - Thanaweya Amma

    Mubarak experimental School - Egypt 2008

Achievments

Video Recorded the lectures in university and uploaded it to Youtube I got Thanks calls when i was working at call center, and i was the delegation of my Team Leader

Skills
Tools and Fields of Expertise

  • Customer Service
  • Microsoft Excel
  • SQL
  • Linux

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • SQL

    Self Study · 2020
  • Linux Admin

    Self Study · 2020
  • MCSA Basics

    Self Study · 2016
  • CCNA Certified

    2015
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