HH

Hady Aktham Saied Hassan

IT First Line Service Request Senior Specialist at Etisalat

Salam City, Cairo, Egypt

Work Experience

  • IT First Line Service Request Senior SpecialistFull Time

    Etisalat

    May 2020 - Present -5 yrs, 2 months

    • It Infrastructure Backoffice Senior SpecialistFull Time

      Etisalat

      Jan 2019 - Apr 2020 -1 yr, 3 months

      • IT Service Desk Senior SpecialistFull Time

        Etisalat

        Aug 2017 - Dec 2018 -1 yr, 4 months

        • IT Service DeskFull Time

          Etisalat

          Sep 2016 - Jul 2018 -1 yr, 10 months

            • Education

            • Bachelor's Degree in Communication

              Helwan University

              Jan 2008 - Jan 2013 - 5 yr

            • High School - Thanaweya Amma

              Mubarak experimental School

              Jan 2008 

            Achievements

            Video Recorded the lectures in university and uploaded it to Youtube I got Thanks calls when i was working at call center, and i was the delegation of my Team Leader

            Skills

            • Information Technology (IT)
            • Engineering
            • Support engineer
            • Oracle
            • Oracle Database
            • ITIL V3
            • SQL
            • Linux
            • CCNA
            • AWS
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            Languages

            • Arabic

              Fluent

            • English

              Advanced

            Training & Certifications

            • SQL

              Self Study·2020

            • Linux Admin

              Self Study·2020

            • MCSA Basics

              Self Study·2016

            • CCNA Certified

              2015
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