Hady Mohamed hussien

Customer Relation Sales OfficerFull Time

• Job Details:• Responsible for clients business needs managing financial accounts, sales targets, trading and markets • Auditing clients markets and maintain the business products leading image • Build and maintaining client relations • Work with internal departments such as the Marketing or Product teams to engage audiences and clients more deeply • Meet and exceed KPIs and sales targets • Possess deep knowledge of business product offering and value proposition • Follow organisational policies and regulations that affect the Sales department • Proactively pursue new business and sales opportunities • Solve problems for clients and customers by developing innovative and tailored sales solutions • Be a brand ambassador and reflect company values at all times

Customer Service CoordinatorFull Time

• Job Details:Responsible for customer satisfaction and service level through coordinating the technical support service activities by creating tickets, organizing helpdesk and projects work, supervising technicians responsible for solving the client's technical problems. and preparing their performance reports.

Technical Support SpecialistFull Time

• Job Details:• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Diagnose and resolve technical hardware and software issues involving internet connectivity • Research required information using available resources • Follow standard processes and procedures • Identify and escalate priority issues per Client specifications • Redirect problems to appropriate resource • Accurately process and record call transactions using a computer and designated tracking software • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business • Organize ideas and communicate oral messages appropriate to listeners and situations • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and updates