Hadir Elwan

Work Experience

Raya Contact Center

Apr 2016 - Jul 2018 -2 yrs, 3 months

Egypt , Cairo

Job Details:Responsibilities: - Manage performance of a team consisting of 18 people, making sure that they achieve their daily and monthly KPIs. - Manage the quality of the work of the team and make sure that they are meeting the requested standards. - Manage the team’s behaviour and make sure that they adhere to the company’s policy. - Handle escalated calls on daily basis. - Communicate client feedback to the team and take action upon it. - Provide training for members of the team. - Provide first point of contact and support for the team. - Manage client’s requests. !

Raya Contact Centre

Nov 2011 - Apr 2016 -4 yrs, 5 months

Egypt , Cairo

Job Details:I handle inbound queries ranging between sales and technical to a wide range of customer classes. I am required to have high communication skills as a direct contact point to the customers and have great intercommunication skills to help maintain a good working environment.

EgyPharma

Oct 2011 - Nov 2011 -1 month

Egypt , Cairo

Job Details:I was responsible for introducing drugs to doctors and pharmacies and collecting feedback as well as sales of the products I was responsible for.

Bachelor's Degree in Botany
Ain Shams University (ASU)
Jan 2008 - Jan 2011 - 3 yr
High School - Thanaweya Amma
The English School
Jan 2005

HR Team Member at ACES (Annual Conference of Engineering Students)
Student Activity
Aug 2010 - Jul 2011 -11 months
Participant in Project Management Workshop at EYE (Engineering Yields Economy)
Student Activity
Jun 2010 - Aug 2010 -2 months