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Hadir tarek ElShaar

Huaman Resources expert HR Diploma (AUC)

Mohandessin, Giza, Egypt

Work Experience

  • HR GeneralistFull Time

    El-Marasem Int. for Urban Development (Saudi Binladin Group)

    Aug 2014 - Present -10 yrs, 11 months

    Egypt , Cairo

    • Job Details: Maintains the work structure by updating job requirements, job evaluations and job descriptions for all positions.  Maintains organization staff by establishing a recruiting, testing, and interviewing program, counseling managers on candidate selection, conducting and analyzing exit interviews and recommending changes.  Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.  Maintains historical human resource records by designing a filing and retrieval system, keeping past and current records.  Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.  Recruiting staff by preparing job adverts and deciding on how best to advertise.  Listening to grievances and implementing disciplinary procedures.  Make Annual appraisal for employees to determine their performance, areas that need improvement and annual increase.  Making salary scale to adjust wages.
  • Professtional Services AssistantFull Time

    BI Technologies

    Apr 2013 - May 2014 -1 yr, 1 month

    Egypt , Cairo

    • Job Details: Answers and book all inbound calls from landline and mobile.  Coordinate Work shop’s dates and names between the sales department and PS department.  Contact point for all PS members.  Prepare Accommodation for consultants.  Coordinate and arrange meetings for PS department (Date, Time and needed resources)  Coordinate and manage Devices (Company Properties) used with PS department.  Follow tasks up assigned to Consultants by Project Managers & PS Manager.  Reserve trip tickets for Project Managers and Consultants.  Prepare the PO`s for the PS department and get approvals from PS department Manager  Push tasks notification to all PS Team  Provide Weekly & Monthly reports
  • Customer Service AgentFull Time

    Vodafone UK

    Oct 2012 - Apr 2013 -6 months

    Egypt , Cairo

    • Job Details: Act as a frontline interface with customers of Vodafone UK Customers.  Role involves responding to customers over the phone and resolving their inquiries.  The main purpose is to facilitate and provide a Vodafone global customer service standard  Own and manage the client relationship  Resolving calls efficiently  Ensure service level agreements are maintained.  Work as part of a team  Be proactive in regards to the improvement of processes and procedures.  Communicate positively with all involved parties in order to facilitate customer's reception  Mentor and support new employees.  Use the job tools (telephone and computer) effectively.  Meeting service level in all transactions  Maintain professional work relationships with colleagues, supervisor and manager.
  • Education

    • College Diploma in Human Resources

      American University in Cairo (AUC)

      Jan 2014 - Jan 2015 - 1 Year

    • Bachelor's Degree in international business adminstration

      Sadat Academy for Management Sciences (SAMS)

      Jan 2008 - Jan 2012 - 4 yr

    • High School - Thanaweya Amma

      New Orouba Language School

      Jan 2008 

    Skills

    • Human Resourse

    Languages

    • English

      Advanced
    • Arabic

      Advanced
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