
Hadir tarek ElShaar
Huaman Resources expert HR Diploma (AUC)
Mohandessin, Giza, EgyptWork Experience
HR GeneralistFull Time
El-Marasem Int. for Urban Development (Saudi Binladin Group)
Aug 2014 - Present -10 yrs, 11 months
Egypt , Cairo
- Job Details: Maintains the work structure by updating job requirements, job evaluations and job descriptions for all positions. Maintains organization staff by establishing a recruiting, testing, and interviewing program, counseling managers on candidate selection, conducting and analyzing exit interviews and recommending changes. Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures. Maintains historical human resource records by designing a filing and retrieval system, keeping past and current records. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Recruiting staff by preparing job adverts and deciding on how best to advertise. Listening to grievances and implementing disciplinary procedures. Make Annual appraisal for employees to determine their performance, areas that need improvement and annual increase. Making salary scale to adjust wages.
Professtional Services AssistantFull Time
BI Technologies
Apr 2013 - May 2014 -1 yr, 1 month
Egypt , Cairo
- Job Details: Answers and book all inbound calls from landline and mobile. Coordinate Work shop’s dates and names between the sales department and PS department. Contact point for all PS members. Prepare Accommodation for consultants. Coordinate and arrange meetings for PS department (Date, Time and needed resources) Coordinate and manage Devices (Company Properties) used with PS department. Follow tasks up assigned to Consultants by Project Managers & PS Manager. Reserve trip tickets for Project Managers and Consultants. Prepare the PO`s for the PS department and get approvals from PS department Manager Push tasks notification to all PS Team Provide Weekly & Monthly reports
Customer Service AgentFull Time
Vodafone UK
Oct 2012 - Apr 2013 -6 months
Egypt , Cairo
- Job Details: Act as a frontline interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard Own and manage the client relationship Resolving calls efficiently Ensure service level agreements are maintained. Work as part of a team Be proactive in regards to the improvement of processes and procedures. Communicate positively with all involved parties in order to facilitate customer's reception Mentor and support new employees. Use the job tools (telephone and computer) effectively. Meeting service level in all transactions Maintain professional work relationships with colleagues, supervisor and manager.
Education
College Diploma in Human Resources
American University in Cairo (AUC)Jan 2014 - Jan 2015 - 1 Year
Bachelor's Degree in international business adminstration
Sadat Academy for Management Sciences (SAMS)Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
New Orouba Language SchoolJan 2008
Skills
Languages
English
AdvancedArabic
Advanced